Suzette D. Harrison Books review for EComposer Landing Page Builder
Oct. 24, 2023
Sometimes customer support is offline and unavailable, but when they are available they are friendly and helpful. However, the app itself if often fickle and finicky. While support agents are helpful and professional too often there is a breakdown in communication or a misunderstanding of what is actually needed. Often the assistance provided results in undesired changes in my landing page design that require multiple attempts to correct what was incorrectly executed. This has caused lost time, many redos, and frustration on my end as the user of this app. I'd like to recommend it, but unsure that I would.
Hi there, This is Rainy, Customer Success Manager at EComposer. First of all, thank you so much for your review. And I am truly sorry for your past experience. There are several things I would to clarify: 1. Customer support is not available sometimes. Actually we're aware of this delay response due to the thin resources of customer support at the time you connected us. And we are putting more people in that shift to ensure no more wait. 2. Misunderstanding your question: I did review this mistake (one CS agent sent you the wrong document while actually you asked for another thing) with the whole team and we will make sure to read it carefully before giving assistance. 3. Other issues like copy color code, adding date of birth field on contact form, etc. we've contacted you to guide the solution. Kindly give us another chance to improve these. I hope you will have a better experience now. If you need further assistance, freely free to contact us anytime. Best, Rainy
EComposer Landing Page Builder - Drag and Drop Page Builder