INFERNO BODY JEWELLERY review for SendWILL Popup Email Marketing
Aug. 6, 2024
Presented a problem to the live chat about the success status not showing for the user, and they send back a fake screenshot or a photo from another website showing the problem was solved! The text and buttons of the pop up were even differently configured. They did not even bother to check my website or settings. The problem of course was never solved. This is only to be used as a simple email submitting form, nothing more.
Hi there, Thank you for your feedback from August 2024. We are looking back through our historical support logs, and we are sincerely sorry for the experience you had. Regarding the "screenshot" issue: What you experienced was a failure in our support communication. At that time, our testing environment sometimes struggled to sync with live store themes in real-time, which might have led to the confusing images you received. However, we hear you—it felt unprofessional and dismissive, and for that, we offer our sincerest apologies. Since 2024, we have completely transformed SendWILL: Support Overhaul: We’ve replaced our old support workflows with a new, dedicated technical team. We now use live-session diagnostics to ensure we see exactly what you see on your website. From Simple Form to Full Suite: While we were indeed just a "simple email form" back then, we’ve since evolved into a comprehensive Email Marketing & Automation tool with robust success-status tracking. Infrastructure Update: The display bugs you encountered have been resolved in our major 2026 system update. We’ve learned a lot from early feedback like yours. While we realize we failed you then, we’ve worked tirelessly to ensure the SendWILL of today is a professional, transparent, and reliable partner for Shopify merchants. We wish you and your store continued success with whichever tools you’ve chosen to use! Best regards, The SendWILL Team
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