CarePackit review for SendWILL Popup Email Marketing
Nov. 13, 2025
Not a good experience, app is not in a working state. Raise the issue with their "support", did not hear back with resolution. I had to follow up with them, just for them to re-set all of my drafts AND STILL DID NOT FIX THE PROBLEM. Just for them to later say that they will fix it by the end of the month???? What kind of support is that? And what kind of technical team that overwrite just for it not to be fixed?? I doubt any of these 5 star reviews are real people. Not an easy platform to use either, very clunky.
Hi CarePackit team, We are looking back through our records and want to sincerely apologize for the experience you had in November. We know this response is much later than it should have been, but we wanted to address your concerns formally. Regarding the technical mishap with your drafts: At that time, our manual sync process failed during a complex troubleshooting session. We felt terrible about the lost work then, and we’ve since completely overhauled our backup systems to ensure this can never happen to another merchant. Regarding our reviews: We understand why you were skeptical during such a frustrating time. However, we take our integrity seriously—every 5-star review represents a real merchant we’ve successfully supported, even if we failed to meet your expectations in that instance. Update for 2026: The "end of month fix" you mentioned was part of a major infrastructure migration we completed. Our platform is now significantly faster, more stable, and "clutter-free." While we realize you may have moved on, our offer to help always stands. If you ever decide to give us another look, please contact us at [email protected] and we will provide dedicated senior support to ensure a seamless experience. Best regards, The SendWILL Team
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