All reviews

Rating Breakdown

  • 5
    80% (83 ratings)
  • 4
    2% (2 ratings)
  • 3
    1% (1 ratings)
  • 2
    5% (5 ratings)
  • 1
    12% (13 ratings)
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5 / 5 Share

May 7, 2020

Absolutely perfect and did exactly what it said it would do. Immediately stopped the annoying spam accounts that were happening daily.

Using app

About 1 hour

Total reviews

6

Average rating

5.0

5 / 5 Share

Feb. 26, 2020

I was having 100's of bot sign ups until I installed this app. I needed some assistance and was quickly given the help I needed. Now not one fake customer sign up since I started using Shop Protector. I highly recommend this app.

Store

Cynabar

Using app

About 3 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Feb. 7, 2020

This is one of those apps that you just install, configure, and essentially forget about. It just works and keeps more spam from reaching my inbox.

Using app

10 months

Total reviews

6

Average rating

5.0

5 / 5 Share

Feb. 4, 2020

Great support! Since they helped me find and protect all forms on the website, no new bot sign ups!

Using app

Over 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 22, 2020

The app works as advertised and their support team is quick to respond and super helpful. Would recommend.

Using app

Almost 3 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Dec. 28, 2019

Bots started opening fake customer accounts on our store in December. I called Shopify for help, and the rep I spoke with recommended the Shop Protector app. Installation was easy, but bots were still setting up fake accounts. I contacted the app developers and they were very helpful. Apparently, there was some error in the automatic protection that caused our customer form to not get protected properly, but they worked their magic and everything works great! No more fake bot accounts :)

Using app

20 days

Total reviews

20

Average rating

4.8

5 / 5 Share

Dec. 25, 2019

After installing the app, initially had some issues in configuring the same. The support is good and they helped in setting it up properly. It's been 3 days and have not received a single spam customer registration. Thanks Bill and John for your help and support.

Using app

Over 3 years

Total reviews

7

Average rating

4.4

5 / 5 Share

Dec. 13, 2019

I was having bot spam sign ups to my mailing list -- about 10 a day or more. I looked into a few different solutions and found this app! I am SOOO happy with it as a solution. It IMMEDIATELY stopped all bot spam sign ups and makes me aware of suspicious activity on my site. This was perfect!!!

Using app

1 day

Total reviews

2

Average rating

3.0

5 / 5 Share

Nov. 17, 2019

I think they're being inundated with new folks due to the fake customer account setup issue. I see that my customer setup forms & contact forms are now protected - thank you!

Using app

20 days

Total reviews

6

Average rating

5.0

5 / 5 Share

Nov. 12, 2019

It was a very big problem but support worked quickly. I will still use the shop protector but I hope that support solved a problem with valuta convert. You know, who want to pay 7 times more for fees :-) I think it's worth trying :-)

Store

Skaven

Using app

Over 1 year

Total reviews

5

Average rating

4.2

5 / 5 Share

Nov. 6, 2019

Updated review: I am updating my review to 5 stars! I installed their app during a crisis time when they suddenly got a big influx of customers. Anyway, things seem to be stabilized and their support team has become fairly responsive now. The app actually seems to work. The number of spam accounts has significantly decreased. I couldn't find a better alternative. Strongly recommend it.

Using app

Over 2 years

Total reviews

7

Average rating

4.9

5 / 5 Share

Sept. 16, 2019

This app is so great! I was getting over 2000 fake accounts added to my Shopify store and Mailchimp and since setting this app up, I've not had any trouble. I love that there's no need for ReCaptcha, so it's a great experience for the customer too. The developers were really helpful in getting me set up. Thanks guys!

Using app

About 2 years

Total reviews

2

Average rating

5.0

5 / 5 Share

July 23, 2019

The customer service is incredible with this app. I required some further information about the app before installation and Will was great in detailing how this will protect our website. After installation Will then followed up to ensure we were protected and made some tweaks to get full protection. Highly recommend this app!

Store

OZtrail

Using app

9 months

Total reviews

4

Average rating

5.0

5 / 5 Share

June 25, 2019

This app is a lifesaver that helps you crush any bots attempting to mess with your forms. The best out there, hands down! Get it! Will and the team are extraordinary in supporting their customers!

Using app

About 3 years

Total reviews

3

Average rating

5.0

5 / 5 Share

June 25, 2019

I am putting up a new website with a customised theme. Thanks to the team for helping us in protecting it and being prompt with their replies. Looking forward to working more with them in future.

Using app

4 months

Total reviews

4

Average rating

5.0

5 / 5 Share

June 18, 2019

Well worth the money and Shop Protector has great support; Will set up an auto spam blocker in my newsletter sign-up, greatly reducing the need to manually inspect new sign-ups.

Store

Gigantr

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

April 12, 2019

This is absolutely a great app for those facing spam signup problems. We had zero spam signups after having our forms protected by the app and John was also very helpful and responsive.

Using app

Over 3 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 24, 2019

As a site that specializes in limited edition item drops, we were getting hit with a ton of bots making purchases. This app is amazing! It's been able to sniff out which purchases were made by bots and we are able to cancel those orders and leave the high demand stuff to our customers that play by the rules. Their app does what they say it does. Perfect for what we needed it for and an absolute steal at the price.

Using app

Over 1 year

Total reviews

12

Average rating

4.7

5 / 5 Share

March 28, 2019

Excellent app! I was getting 10+ fake signups a day and this stopped them cold. Would recommend to anyone who wants to avoid spam reports on their e-mail campaigns.

Using app

6 days

Total reviews

10

Average rating

5.0

5 / 5 Share

March 2, 2019

This is an awesome app with great support and really stop spam in its track; you will literally see the difference almost immediately once its setup correctly. In that, previously we were being inundated with spam customer accounts, signing up to also receive newsletters. This was quite disruptive to our business process, as we had to be spending extra time cleaning out the spam emails in between the real emails from our mailing list; that was taking time away from focusing on our real customers. So we had to address this issue quickly before it overwhelmed us. However, at first when I installed it, I was able to click the option to automatically protect most of the forms on the spot which was really cool. But there was one form that the app couldn’t update automatically, that it warned us about. And after following the instructions and trying to update it myself, I couldn’t find some of the sections in the theme that the guide made reference to, that we needed to update as well; since we have a more custom website. So to ensure we covered all our bases, I reached out to support with a quick email explaining where I got stumped and asked them to help us with the setup, as well as, just verify the other forms I already auto-protected were good as well. And support was extremely quick in helping us get fully setup and since then we had zero issues with spam; its unbelievable but it works hands-down. So this is a must have for every shop having spam issues, I can’t recommend it enough. Thanks so much Will and team.

Store

SunPlum

Using app

9 months

Total reviews

10

Average rating

4.0