ES AI Back in Stock Notify Me!
Restock & AI back in stock alert for out of...
Rating
4.9
feedback
509
chart
#371
All reviews
Review RSS Feed
Nov. 26, 2023
Your app stopped working sometime today after 5am. When I logged in it said I needed to establish the connection again, I did that. When I went to my site, the email when available button wasn't showing. Contacted support and support said they can see the button, but it's taking a few seconds to load. I could not see the button on the site at all. I tried with multiple browsers and friends browsers and other devices. They told me it would take 12-24 hours for a developer to fix the issue. Seeing as it's black friday weekend, respectfully I can't wait 12-24 hours for your developer to fix this, I needed an instant fix. I have found a different app with no issues at all, which is now on the site. It's a shame as I used your app for over a year and really enjoyed it. The lack of instant support and quick resolution has made me uninstall the app, as the slow support means I have lost out on loads of customer data on Black Friday weekend.
Dear bymehshake, I hope you are doing great. We have read your review about our app. I appreciate you taking the time to share your experience, and I sincerely apologize for the inconvenience you encountered with our app. I understand the urgency, especially during Black Friday weekend, and I'm truly sorry for the impact on your business. I'm sorry to hear that you had trouble with the OOS button not showing up despite our support's reassurance. Your frustration is completely justified, and I understand the importance of swift resolution during such critical times. We genuinely value your year-long usage of our app and regret that we failed to provide you with the instant assistance you needed. Please give us a chance to prove to you that our app in one of the bests in the market. We also have amazing features that we can give to you for free. To ensure we learn from this, could you kindly share any specific suggestions you might have on how we can improve our support and response times? Your insights would be incredibly valuable to us as we aim to enhance our services and prevent similar issues in the future. Once again, I apologize for the inconvenience you faced, and I appreciate your understanding. If you ever reconsider, we would love the opportunity to win back your trust. Best regards, CW Back in Stock Team
Nov. 13, 2023
Thank you for the 5-star rating! We're delighted to have your support. If you have any suggestions or if there's anything more we can do for you, feel free to reach out. - CW-Backinstock Team
Nov. 13, 2023
We appreciate your 5-star review! If there's anything specific you love about our app or if you have any suggestions for improvement, we'd love to hear them. - CW-Backinstock Team
Nov. 7, 2023
Todo ok, buen trato, gran servicio, excelente atención.
¡Gracias por tus amables palabras! Estamos encantados de que estés satisfecho con nuestro servicio. Si alguna vez necesitas ayuda adicional, estamos aquí para ti. - CW-Backinstock Team
Nov. 2, 2023
L'application fonctionne à merveille et permet de personnaliser les mails avec son logo, ses couleurs etc... même dans la version gratuite. J'ai dû faire appel à l'assistance de l'application par chat, qui m'a répondu immédiatement et m'a aidé en quelques minutes. Vraiment application au top ! Merci beaucoup !
Merci beaucoup! We're thrilled to know that our app is working well for you, and you had a positive experience with our support team. If you need any further assistance, don't hesitate to ask. - CW-Backinstock Team
Nov. 1, 2023
Fast responding
Thank you for your kind words! We're glad to hear that our support was fast. If there's anything more you need help with, feel free to reach out. - CW-Backinstock Team
Oct. 30, 2023
Great app and support was incredibly quick to respond.
We're happy to hear that you had a positive experience with our app and support. If there's anything specific you'd like to share or suggest, we're all ears. - CW-Backinstock Team
Oct. 26, 2023
Very helpful. Great app. I like the simplicity and the ease of setup.
Thank you for your positive feedback! We're pleased to hear that you find our app helpful and easy to set up. If you have any questions in the future, feel free to ask. - CW-Backinstock Team
Oct. 23, 2023
very helpful
We appreciate your understanding during the initial challenges. If you encounter any further issues or have additional feedback, please let us know. We're here to help. - CW-Backinstock Team
Oct. 17, 2023
There were some initial challenges but their customer service is excellent and helped me fix the issue immediately
Thank you for your patience! We're glad our customer service could assist you promptly. If you have any more questions or concerns, feel free to reach out. - CW-Backinstock Team
Oct. 12, 2023
Wonderful customer service. Very quick to respond and help. The app is working great so far!
We're delighted to hear that you find our customer service wonderful. Should you need any further assistance or have additional feedback, don't hesitate to get in touch. - CW-Backinstock Team
Oct. 11, 2023
Thank you for the 5-star rating! If there's anything specific you love about our app or if you have any suggestions for improvement, we'd love to hear them. - CW-Backinstock Team
Oct. 11, 2023
Really quick and good support.
We're pleased to hear that you had a quick and positive experience with our support. If there's anything more you need help with, feel free to reach out. - CW-Backinstock Team
Oct. 4, 2023
fast & no nonsense help
We're glad we could provide fast and no-nonsense help! If you ever need assistance again or have additional feedback, feel free to reach out. - CW-Backinstock Team
Oct. 3, 2023
Thank you for the 5-star review! If there's anything specific you love about our app or if you have any suggestions for improvement, we'd love to hear them. - CW-Backinstock Team
Sept. 27, 2023
Asked for support and received a quick response. Thank you!
You're welcome! We're pleased to hear that you received quick support. If there's anything more you need assistance with, don't hesitate to let us know. - CW-Backinstock Team
Sept. 27, 2023
Great customer service in regards to setting up the app. Just starting using the app, but appears it has all the features I need.
We're glad to hear that you had a positive experience setting up the app. If you have any questions or need further assistance, feel free to get in touch. - CW-Backinstock Team
Sept. 27, 2023
As always, excellent customer service, with the ability to resolve your queries very quickly and easy to communicate with.
Gracias por tus amables palabras! We're thrilled to have your support. If there's anything more you need help with, feel free to reach out. - CW-Backinstock Team
Sept. 27, 2023
The app is truly exceptional! I required some customization to make it work differently, and to my surprise, they went above and beyond to accommodate my request, despite my being on the free plan. The support team's response time was impressively quick. Highly recommend!
Thank you for your kind words! We're delighted to hear that our app met your customization needs. If you ever have more requests or questions, feel free to reach out. - CW-Backinstock Team
Sept. 27, 2023
Great Support, Great App
We appreciate your positive feedback! If you have any suggestions or if there's anything more we can do for you, feel free to reach out. - CW-Backinstock Team