ES AI Back in Stock Notify Me!
Restock & AI back in stock alert for out of...
Rating
4.9
feedback
508
chart
#377
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Sept. 14, 2025
So far extremely disappointed. We choose this app based on reviews, but our experience is nowhere near what the reviews are saying. First we were told to choose the highest plan to be able to make further edit on the email and set up our own email as sender, but as of Sept 14th, weeks and weeks after paying for the highest plan, our emails are still not setup properly and the email format is still completely off after many many times of asking to change it. The only positive thing we can say so far, that they answer quite quickly usually, but that does not mean that the problem is solved at the same time. We wanted to use this app for all our stores, but based on how the experience is, we won't. However we give another few days to see if anything changes.
Dear AVÔNA, I’m Joey, the account manager for Back in Stock. I read your review and I want to sincerely apologize for the frustrating experience you’ve had. You chose our app with high expectations, but the support and results you received were far from what we promise—this is completely our fault. After carefully checking your previous ticket, I can see several issues on our side: our development team’s response was slower than it should have been, the handover between different agents wasn’t seamless. And some of our emails to you may not probably have been successfully delivered due to some network or system error . All of this led to one problem being dragged on for weeks, and I completely understand how disappointing this must have felt. Please rest assured—your recent subscription fees will be refunded. I don’t want you to feel you’ve paid for nothing. Regarding your email template customization: On September 18th our developer actually finished adjusting the template for you and our team sent out a test email at that time. However, it seems due to a system issue you weren’t able to receive that email, and I sincerely apologize for the confusion this caused. This morning I followed up urgently with our developers, and the issue has now been fixed. I tested it on my side and was able to receive the test email successfully. I also sent one directly to your address [email protected] —could you please check and let me know if the template style looks good to you now? [Image] Regarding setting up your custom sender name: this step requires strict technical verification, and although you’ve already followed the instructions, it still shows as incomplete. To solve this as quickly as possible, I’d like to offer remote support via AnyDesk so our developers can directly see any errors and fix them in real time. https://anydesk.com/en/downloads Could you let me know if remote assistance is possible for you, and share a convenient time? I’ll arrange everything with our developers so that we can finally get this fully resolved. Once again, I’m truly sorry for the frustration we’ve caused. Thank you for giving us a few more days—we will do everything we can to turn this experience around. (Since I’m not sure whether my reply on the Shopify review page will successfully reach you, I’m also sending this email directly from [email protected], please do kindly reply me there, thank you so much)
Feb. 28, 2023
tab doesn't show for all of my sold out items. tab doesn't get removed when product is back in stock either. had to contact support every. single. damn. time there was a restock and when there was a sold out item.
Hi there. Thank you for your honest feedback. Regarding your concern, we have already messaged you and we will do our best to sort this out for you. Please know that we value your comments and we are dedicated to improving our services best for you. If you need anything please contact us. Happy Life! Nona❤️
March 4, 2025
I'm afraid this app has gone downhill in the last few months, since we wrote a positive review. This seemed to happen from when the app changed from 'CW Back In Stock to 'Ecomsend Restock'. Firstly the developer randomly sent an email to all subscribers saying several products were back in stock, when they weren't. Secondly the chat function just doesn't understand simple questions, I would like to know the date when a back in stock email was sent and checked, but they don't seem to understand my query!
Dear Mutts and Hounds, This is Joey, the account manager from the Ecomsend Restock team. I want to personally thank you for bringing these important issues to our attention. Your feedback isn't just valued—it's essential to us, and I've carefully reviewed every detail of your concerns with our development and customer service teams. First, I want to sincerely apologize for the frustrating experience you've had with our app. You've been a loyal customer who once believed in our product enough to leave a five-star review, and we've clearly fallen short of the standards you deserve. Please know that I am personally looking into each concern you've highlighted and am committed to making things right. -Regarding the Stock Notification Issue After investigating your specific situation, I found that one of your products showed an inventory update on February 28th at 4:03 PM. Our system, following its current protocol, sent notifications to subscribers just one minute later at 4:04 PM. It appears that by March 1st, the inventory returned to zero, likely because the item was purchased or due to other inventory adjustments. This timing may explain why some subscribers saw zero inventory when they checked. For your reference, I've sent screenshots of both the inventory change records and our email notification timestamps to your email ([email protected]), as the Shopify review system doesn't support image attachments. These visual confirmations should help clarify exactly what happened. I completely understand your frustration with this situation. The current system logic works as follows: For example, when a product that 200 people have subscribed to receives email, then even just 1 item back in stock, all 200 subscribers receive a email. This creates an unfortunate situation where subscribers who check their email later may find the product out of stock again, leading to the impression that we sent incorrect notifications and we are sorry about this, we recognize this logic isn't ideal. I want you to know our development team actually has always been working on optimizing this default logic. It's just that because this involves changing core functionality that's been in place since the app's inception, finding the right solution requires careful development which lead to more investigating time. -Our Solution for You In the meantime, I'd like to offer you a customized solution: We can set a minimum inventory threshold for sending notifications to your customers. For example, if you set it to 20, the system will only notify subscribers when the inventory reaches 20 items or more, significantly reducing the chance of frustrating out-of-stock experiences for your customers. Please let me know what minimum inventory threshold would work best for your business, and I'll implement this custom setting for you right away. -Regarding Email Date Information I sincerely apologize that our customer service team couldn't provide clear information about when specific back-in-stock emails were sent. You deserved a better response and proper follow-up. We've addressed this internally with additional training. The ability to view email notification dates directly in the dashboard is actually a feature our development team is currently working on. I recognize how crucial this information is for your business operations. While we complete this development, I'll personally ensure our team provides you with any notification date information you need - just reach out to customer service and mention this conversation. -Moving Forward Your experience with our app since the transition from "CW Back In Stock" to "Ecomsend Restock" hasn't met the high standards we set for ourselves. We value your previous support tremendously, and I'd be grateful for the opportunity to demonstrate the improvements we're making. I'll personally keep you updated on our progress with these specific features that matter to you as development moves forward. Thank you again for your candid feedback. It's customers like you who help us become better. If you feel that our response and the solutions we're implementing address your concerns, we would be deeply grateful if you would consider updating your review. Your initial five-star rating really meant a lot to our team, and we're committed to earning that level of satisfaction once again. But we deeply respect your decision either way and we remain dedicated to resolving these issues and improving your experience with our app. Thank you so much again for your understanding and support all this time. Best regards, Joey Account Manager Ecomsend Restock team