PensXpress review for Orderly Emails ‑ Templates App

March 30, 2026

Absolute Disaster - They Deleted Our Store Data and Can't Fix It. I cannot recommend this app with even a single star. We are currently in the middle of a catastrophic incident caused by Orderly Emails, and their response has been nothing short of negligent. Their latest update admitted that a "bug" in their app blindly deleted active Collections from our Shopify store. Even worse, they explicitly stated: "we unfortunately have no way of recreating them ourselves." Think about what this means: Data Loss: They deleted live business assets (collections) without any confirmation step or safety net. No Recovery: They admit the data is gone forever because it wasn't "stored in their systems," despite the fact that their app triggered the deletion. This is a massive liability issue. Terrible Safety Standards: How does an update intended to "cleanup duplicates" result in mass deletion? There were clearly zero safeguards in place. Telling us to "check the Activity Log" is insulting when the log only confirms that they wiped our data and left us with nothing. This isn't just a bug; it's a fundamental failure of engineering and trust. We have lost weeks of work organizing products, and the vendor has no plan to make us whole. Do not install this app unless you want to risk losing your store's structure with zero chance of recovery. Save yourself the headache and find a competitor who actually cares about data integrity.