Orderly Emails ‑ Templates App
Customizable email templates: boost your brand and marketing
Rating
3.6
feedback
715
chart
#13,670
All reviews
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May 7, 2026
May 6, 2026
Just like everyone else says - it deleted our collections. There is no way to restore a backup, or even know which collections were deleted. Years of SEO and well crafted collections just deleted. Of course we wanted to remove this app and stop paying for it after this happened, and we realized how easy it is to use Claude instead of this app. Just paste in your existing notification email into Claude, give it your design guidelines if you haven't already, and then let it build something much nicer than this app does. Then just paste the code Claude gives you into your Shopify notification templates. Takes ten minutes to do all the notification emails, and a way better job (and free). We probably wouldn't have bothered doing this if this app hadn't deleted our collections.
May 5, 2026
May 2, 2026
Genau das, was man sucht, wenn einem die Standardmails von Shopify nicht gefallen. Der Fehler mit den gelöschten Collections wurde behoben und man kann easy eine große Auswahl an Vorlagen bearbeiten. Eine klare Aufwertung der Emails an die Kunden - passend zur eigenen Marke.
April 30, 2026
They deleted ALL of my collections from my website and now I have to spend hours fixing everything they broke for no reason.
April 29, 2026
A serious incident with significant consequences. Following an update to the OrderlyEmails app, a bug caused multiple collections in my store to be permanently deleted. These were not temporary disruptions, but several years of carefully built collection structure, navigation logic, and SEO-related work. The data could not be recovered — neither by the app developers nor by Shopify — and the only “solution” provided was partial information based on third-party archived snapshots, which was not sufficient to accurately rebuild what was lost. While the team acknowledged the bug, the response was ultimately limited to referring to terms and conditions, with no meaningful support or compensation offered despite the scale of the impact. As a merchant, this raises serious concerns about data safety, accountability, and how critical incidents are handled — particularly for apps carrying the “Built for Shopify” badge, which implies a higher level of reliability and trust.
April 29, 2026
April 28, 2026
Excellent app with great support. Easy-to-use email templates that integrate seamlessly with Shopify and Zapiet Store Pickup and Delivery. Saves us time and keeps our communications polished. Highly recommend.
April 28, 2026
April 28, 2026
As others have mentioned, all my categories, collections and menu structure was wiped out by a catastrophic Orderly Emails glitch. I did a quick remap of my best sellers, but it will take days to remap the rest of my store. My sales have dropped dramatically since this happened. I removed the app from my store. Their only response, was "ooops, sorry."
April 27, 2026
This app is amazing, the email designs are so great and easy to customize! Luisa was awesome and so helpful! I am very grateful for her help and I couldn't be happier with our new emails!
April 27, 2026
April 26, 2026
April 24, 2026
April 20, 2026
I can confirm the deleted Collection pages and broken menus as reported by others. However, the most concerning aspect is how they handled this critical situation for many store owners. I was never contacted directly to inform me of the 40 deleted Collection pages and received no personal assistance. It’s clear they don’t care. They should be sued for their behaviour!
April 20, 2026
As with all other stores complaining we lost over 7 Years of ranking pages on google. Who authorized such an update where you unilaterally decide to delete client collections - Worse Shopify wont allow you to back up collections - So the one thing you can't back up this app went and deleted that. Extremely negligent management and uneducated developers.