Rating

3.6

feedback

720

Reviews

chart

#15,400

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    2%
  • Less than a day
    10%
  • Less than a month
    26%
  • Less than a year
    19%
  • More than a year
    42%

Reviews Summary

The reviews for the OrderlyEmails Shopify App are mixed, with both positive and negative feedback from users. Positive aspects highlighted include fantastic design, functionality, and excellent support. Users appreciate the easy-to-use email templates that integrate seamlessly with Shopify. However, the most prominent theme in the reviews is the app's catastrophic deletion of collections and menu items from online stores, causing significant damage to businesses. Many users reported losing years of SEO work, sales being affected, and having to spend hours rebuilding their store structure. The lack of communication, inadequate response from the developers, and the app's access to delete critical data without warning were major concerns raised by users.

Highlights

Catastrophic deletion of collections and menu items causing significant damage to businesses
Positive feedback on design, functionality, and support
Lack of communication and inadequate response from developers
App's access to delete critical data without warning
Loss of years of SEO work and sales being affected

Rating Breakdown

  • 5
    83% (596 ratings)
  • 4
    2% (14 ratings)
  • 3
    1% (6 ratings)
  • 2
    1% (5 ratings)
  • 1
    14% (99 ratings)

Reviews with Text

  • 80% (579)
Review RSS Feed Review RSS Feed

All reviews

1 / 5 Share

May 28, 2026

Using app

--

Total reviews

1

Average rating

1.0

1 / 5 Share

May 28, 2026

DO NOT.....I REPEAT....DO NOT INSTALL THIS APP! It will delete all your collections, destroy your navigation and obliterate a decade of SEO ranking. To make matters worse the developers are mute on any remedies or compensation even if it is a token subscription as a gesture of goodwill and apology. A complete disgrace.

Store

Azarai

Using app

--

Total reviews

9

Average rating

4.6

5 / 5 Share

May 28, 2026

Using app

About 2 years

Total reviews

6

Average rating

4.7

1 / 5 Share

May 26, 2026

Absolutely heartbroken, since feb my traffic and sales have massively dropped! Now I have just discovered that this APP deleted hundreds of my collections creating thousands of broken links. 20 years worth of SEO - google rankings damaged! No one reached out to me, It took me to pay someone to work out the problem for us to discover the error! I cant believe they even had access to my collections via shopify! They have damaged my business beyond recognition its going to take a very long time for me to rebuild. Not even an apology! They should be paying compensation to all the businesses they have done this too! The money we have lost, the money we have had to spent and will spend - the damage is unreal and there seems to be no accountability

Using app

About 10 years

Total reviews

6

Average rating

3.7

5 / 5 Share

May 19, 2026

Using app

5 days

Total reviews

1

Average rating

5.0

All reviews

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