Orderly Emails ‑ Templates App

April 14, 2026

This app caused a serious issue for our store by deleting multiple collections and menu items which hurt our sales. We had no indication from its listed permissions that it should have been able to do this. Shopify said Orderly would follow up, but their response was very weak and did not properly address the issue. I would strongly recommend not installing this app, especially given that other businesses appear to have been affected as well.

April 7, 2026

Absolutely devastated. I dont think I have ever left a negative review before but people need to be warned to not use this app. Very damaging. Every collection and menu was deleted from my store. Years of SEO deleted and sales have obviously been affected. No solution in sight. Communication was shocking and completely unhelpful.

April 7, 2026

This app recently deleted multiple collections in our online store, damaging our online sales. We didn't even know that they had access to do this, which tbh looking at the permissions they did not. Its like they hacked our store in some way and then started deleting our collections which were actually product pages. Had Shopify not contacted us to tell us there had been an issue with this app we may not have noticed. Shopify said in their comms that Orderly would be in touch, they haven't. DO NOT install this app, if we didn't have a savvy Ops Mgr on board we may have taken longer to notice this issue and suffered further losses. Many businesses have been impacted.

April 6, 2026

30th March DISASTER! The handling of this issue 29-30TH MARCH DISASTER) has been extremely poor, especially given its scale and impact. There are already more than 85 negative reviews on the Orderly Emails App dashboard, and I’m confident many more users have been affected but haven’t had the time or means to leave feedback—particularly now that there appears to be no clear way to contact the developers. What’s most concerning is the complete lack of guidance from the app developers and Shopify during the incident. Many of us watched, in real time, as collections were hidden or deleted within minutes—collections that took years to build and significant financial investment in contractors and web specialists. The damage has been substantial. Could you please advise how we can get in direct contact with Orderly Emails? Additionally, we request Shopify’s assistance in verifying that there are no remaining traces of the Orderly Emails App code in our store backend. We are particularly concerned as we received an email from Orderly Emails after uninstalling the app, which included a link that redirected directly to our Shopify admin. This raises serious questions about whether the app still has any level of access, which is also absurd that they had the capability to access all our data. We would appreciate your urgent assistance in: - Confirming that Orderly Emails no longer has access to our store; - Ensuring all related code or integrations have been fully removed; - Advising on any further steps we should take to secure our store apart of 'making a copy' now that the damage has been done already. Please respond as soon as possible. Thank you.

April 5, 2026

Stay away from this app and this company at all costs. They "accidentally" deleted dozens of collections from our Shopify store which in turn broke many pieces of our website. Whats worse is they couldn't care on helping you try and recover your data. Monumental mess up. Shocking.

April 3, 2026

After sitting idle in my store for almost 10 years, this app somehow deleted more than 100 collections. It broke major parts of my website, created unusable pages, and caused serious business damage. I lost sales, time, and now face a long rebuild of collections, site structure, and search rankings. Extremely frustrating experience.

April 3, 2026

The hate they're getting is absolutely deserved. You're telling me they deleted collections on March 29th and didn't even bother to email me about it? Why am I first hearing about this from an automated Shopify email on April 2nd? Why does an EMAIL TEMPLATE APP need permissions to create/delete collections in the first place??? This is gross negligence, end of story.

April 2, 2026

After 12 years on Shopify without a single issue, having the Orderly Emails app wipe out my collections is a serious breach of trust - completely unacceptable. An app that can make changes at this level should absolutely have a built‑in backup or rollback option in case something goes wrong. On top of that, losing the SEO content in my descriptions is another blow. Thanks for that. I’ve uninstalled this app for good.

April 2, 2026

I had an extremely frustrating and damaging experience with the Ordely Email app for Shopify. After installing and using the app, it unexpectedly deleted all the categories from my store. This wasn’t a minor inconvenience, it completely disrupted my site structure, affected navigation, and created a terrible experience for my customers. Rebuilding everything took hours of work and unnecessary stress. I strongly advise anyone considering this app to think twice. No tool should have the ability to cause this level of damage without proper protections in place.

April 2, 2026

The app deleted collections and products from my store. Absolutely unreal. Company is providing an explanation how it happens and feels really sorry for themselves but not providing any help. I'll update this review as I figure things out. - make sure to check your discounts! lots of discout rules are based on collections and are now broken

April 1, 2026

OrderlyEmails broke the one rule every Shopify app should follow: do not mess with live store data unless absolutely necessary. A bug in their update deleted our collections, cost us revenue, and left us rebuilding a huge part of our store by hand because Shopify could not restore what was lost. For an email template app, that is honestly absurd. We can’t recommend it after this.

April 1, 2026

Deleted Most of my collections and has caused me a lot of pain.

April 1, 2026

The reviews are sad and true. This app deleted years of work and cost us an unknown amount of revenue, time and potential issues which make take months to completely restore - if ever. Never let an app put you in this position.

April 1, 2026

These reckless developers obliterated years of work, deleted massive amounts of our data and were like "Welp! Good luck! Maybe you can use the wayback machine!" Shopify needs to hold them accountable, blacklist them from the platform, and insist on financial compensation for all of the users that they victimized.

April 8, 2026

This app caused widespread and significant damage to many Shopify stores by deleting collections without warning. For those affected, this is not a minor inconvenience - it has fundamentally disrupted site structure, navigation, and product visibility. In our case, the impact has been severe enough that the website now requires taking offline while we rebuild collections, reconfigure navigation, and restore the overall layout. This is both time-consuming, and costly. The issue has been described as a “bug,” but the scale of the damage goes far beyond what most store owners would consider an acceptable technical fault. Collections are a core part of any Shopify store, and their removal has knock-on effects across the entire customer experience - including visibility on search engines like Google. An apology email is not sufficient in situations like this. The response does not reflect the seriousness of the disruption caused, nor the level of responsibility owed to businesses relying on this app. Store owners place trust in apps to support their operations - not to compromise them. Unfortunately, this experience has significantly undermined that trust. It's quite unbelievable that Shopify hasn't yet severed their partnership with the developer - both their apps are still available in the app store. Where is the accountability? Shopify are still billing as usual and ignoring store owners. If people needed yet another excuse to find an alternative to Shopify, then this is the very thing!!!

April 1, 2026

«OrderlyEmails are writing to inform you of an incident that occurred on March 29, 2026 involving our Orderly Emails app which affected a subset of users. A bug in an Orderly Emails update caused some Shopify stores Collections to be incorrectly deleted. The update was intended to clean up duplicate collections created by our app, but due to the bug it affected other collections as well». -------- The app PERMANENTLY deleted a huge amount of our collection without the possibility to recover any of these. We had to invest many hours of work, and also hire an developer to fix this issue. We asked for a compensation for the hours and cost related to this incident and got this: «We understand the seriousness of this incident and the impact it has had on your business. We are deeply sorry for the disruption and loss it has caused. We have already implemented safeguards to ensure this cannot happen again. However, right now we are unable to discuss any kind of compensation.» I understand it might be a huge cost as it affects many of their customers, but giving those whom were affected a discount for X time to cover their cost is the least they could do.

April 1, 2026

The app randomly deleted 40+ of our collections during a technical update. They did not inform us immediately, we found out the next day when entire collections were missing from our online store. The developers were not able to restore deleted collections and we had to manually rebuild them. We also had to keep the online store closed during this time. If you are installing this app, please pay attention to what you are giving them access to edit and view.

April 1, 2026

AVOID AT ALL COSTS!!! This app which we weren't even using anymore has wiped out every single one of our smart collections, the SEO damage from this could be shocking, they should be removed from the app store for such a breach

April 1, 2026

Agree with ScootWorld, who will restore deleted collections or compensate the damage? How come this app had access to delete collections at all?

March 31, 2026

I would have positive review as I have used them for years. Unfortunately they just had a huge issue with there system that has deleted multiple collections and menus on our website. Now they are give me complex instructions on how to try and get it back to the way my site was set up. I am a small company and do not have the time to read all these steps and possibly screw up my site even more. I feel you all should log in and correct the issues you caused. I would avoid this app if these kind of issues concern you.