Orderly Emails ‑ Templates App
Customizable email templates: boost your brand and marketing
Rating
4.7
feedback
607
chart
#12,686
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Jan. 29, 2026
never replay to mail support
Hi there, That is very strange, I can see our team have replied to both of your emails the same day. For some reason they have not reached you :( If you log into the app, and click the "Help" button you can start a live chat with the team, then they can send you the replies again through there. You should also see their earlier replies automatically as soon as you log back into the app. If you have any more problems with it, or need anything else. Feel free to reply here too. Many thanks, Bjorn Forsberg Orderly Emails by FORSBERG+two
Jan. 21, 2026
app is currently now working, my emails are going out in the old format
Hi there, We can see you have not contacted our support team, they'd love to help with any issues you are having and are available 24/7. It sounds like perhaps you just need to "Export to Shopify" from the app to get the latest version of your templates setup. Please do get in contact and have a great day ahead. Kind regards, Bjorn Forsberg Orderly Emails by FORSBERG+two
Nov. 28, 2025
Very sorry to see you've had a bad experience. Since you've successfully used the app for over 4 years, we'd very much like to understand what caused you to leave a negative review now. Please do send us an email on [email protected] with any feedback or issues, we'd love to help or improve. Kind regards, Bjorn Forsberg Orderly Emails by FORSBERG+two
Nov. 27, 2025
使いやすいようで実は使いにくい。
Hi there, We'd love to hear the reason for the 1-star, so we can help or improve :) Please do send us a message at [email protected] with details. All the best, Bjorn Forsberg Orderly Emails by FORSBERG+two
Oct. 14, 2025
Their programing is messed up. Cannot order a new template without renewing the current one. I am not paying $198.00 just to get the same newer template without errors. Customer service was zero help. You have to cont them to have logos replaced or removed.
Our apologies you had a bad experience and couldn't update your email design. We've found and fixed the issue that was causing it now so you can login and update your designs again 🙂 Please do get in contact if you need anything else. Kind regards, Bjorn / FORSBERG+two
July 30, 2025
Previously, we chose not to leave a review as a gesture of goodwill, but after the false accusations and lies made by Sarah against our company, we feel compelled to respond. First, all Shopify apps include a “Plans” page. From this page, you can either switch to another plan or cancel your current one if only a single plan is available. Canceling a plan does not mean using the app for free — it means the app will stop functioning once the billing period ends. Second, while nearly all Shopify apps offer monthly options, this app pushes users into a yearly plan. Even if that’s the company’s business decision, requiring customers to manually set calendar reminders just to avoid renewal is unreasonable. No reminder emails are sent as the renewal date approaches, which seems intentionally designed to make users forget — and by the time you realize, the annual fee has already been charged. Third, the email templates provided by the app are not compatible with Shopify’s native marketing automations. Fourth, the customer support team is unaware of several key issues and provides incomplete answers. Fifth, email templates must be copied and pasted manually, one by one — there is no automation or bulk transfer process. If Sarah or any team member from this company wishes, we can provide even more negative experiences. The company is clearly exploiting a market gap — since few apps support customized email templates for Shopify, they are taking advantage of the lack of competition.
The merchant demanded to use the app without a subscription, and threatened to leave a one-star review if we did not comply 🤷🏼♀️ Regards, Sarah / FORSBERG+two
March 14, 2025
The emails dont work with shopify's new workflow system but the company doesn't tell you that. They Misinform you and also tell you they are working on adding that support and then do nothing and take your money. The customer support is terrible. After trying to contact them about the ETA of the added support they blanked me several time. just not responding. Then they cancelled my subscription without my prior confirmation leaving me completely high and dry with all my email notifications. This company appears to be full of idiots including the owner Bjorn whos only issue was that fact i called one of his staff an idiot for what they had done. Failing to realise the gravity of anything his staff had done prior to cause such an outburst. Avoid the headache avoid this app like the plague. be warned
Thanks for your detailed review! We're glad to hear you like the template designs and ease of editing. I appreciate your feedback on Shopify’s Marketing Automations. You're absolutely right that templates are currently not compatible with the Shopify Email Marketing app, we’re actively working on making them compatible. We also understand that manually copying templates is a rail pain, and wish there was a better way. Unfortunately this is a Shopify limitation, that we've been asking them to improve for years, so we're very attentive to any updates they make that could improve it in the future. Thanks again for your input—it helps us make the app even better! 🚀 Kind regards, Bjorn Forsberg Founder - Orderly Emails by FORSBERG+two
Nov. 15, 2019
You have to pay for all the templates... Make some free templates, and some premium ones so that everyone can use the app.
“I see you sell coffee, but I didn’t find any free ones. At least make some free and some premium so everyone can have coffee!” 1-star! ;) On a more serious note though, I'm sorry you found the cost of the app prohibitive. Luckily, Shopify comes with standard designs for all of the emails out of the box, and you can make some minor customisations yourself. See this help article: https://help.shopify.com/en/manual/sell-online/notifications/edit-template#add-a-logo-to-your-email-templates OrderlyEmails is really built for businesses that want to invest in their brand and customer experience, and costs a one-time fee of $49 for an email theme (24 email templates), with free updates for life. I'm an independent app developer, so offering free design, development, server costs, and support (the big one) for everyone is just not feasible. I know some giant companies offer free services, but that's so they can make money from you in different ways. That's just not how I want to do business. Thanks for your understanding, and have a great Friday! Bjorn Forsberg OrderlyEmails by FORSBERG+two
July 17, 2019
This app is very very dangerous we have lost all our orders and clients data Is looks like a hack to as and to our customers.
Info for anyone reading this: The store never provided any information about loss of data. The app does not even have access to modify Order information in stores, so it's actually not technically possible either.. never did understand this one :)
Nov. 29, 2017
This sounds like a great app, but for some reason it's not working for us. I've tried for 2 weeks now. 1 - The template wasn't showing our logo and requested font types, etc then 2 - Addresses in emails (confirmations) weren't showing properly. Making our customers anxious and us looking bad. Support - It seems that the support didn't want to acknowledge that the issue was with the app. None of these issues happened prior to installing the app. Shopify support Tier 2, has confirmed it's the app, but Support just wont help or acknowledge it's an issue or even a POTENTIAL issue with the app. Poor form.