Orderly Emails ‑ Templates App
Customizable email templates: boost your brand and marketing
Rating
3.6
feedback
720
chart
#15,400
All reviews
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April 28, 2026
April 28, 2026
As others have mentioned, all my categories, collections and menu structure was wiped out by a catastrophic Orderly Emails glitch. I did a quick remap of my best sellers, but it will take days to remap the rest of my store. My sales have dropped dramatically since this happened. I removed the app from my store. Their only response, was "ooops, sorry."
April 27, 2026
This app is amazing, the email designs are so great and easy to customize! Luisa was awesome and so helpful! I am very grateful for her help and I couldn't be happier with our new emails!
April 27, 2026
April 26, 2026
April 24, 2026
April 20, 2026
I can confirm the deleted Collection pages and broken menus as reported by others. However, the most concerning aspect is how they handled this critical situation for many store owners. I was never contacted directly to inform me of the 40 deleted Collection pages and received no personal assistance. It’s clear they don’t care. They should be sued for their behaviour!
April 20, 2026
As with all other stores complaining we lost over 7 Years of ranking pages on google. Who authorized such an update where you unilaterally decide to delete client collections - Worse Shopify wont allow you to back up collections - So the one thing you can't back up this app went and deleted that. Extremely negligent management and uneducated developers.
April 18, 2026
Orderly email stuffed our website yesterday by deleting collections. One wonders why it has write access to a website without permissions - apologies are great and to fix it, I have to contact some other app provider. What happened if backups were not available - who is responsible ?
April 16, 2026
April 14, 2026
This app caused a serious issue for our store by deleting multiple collections and menu items which hurt our sales. We had no indication from its listed permissions that it should have been able to do this. Shopify said Orderly would follow up, but their response was very weak and did not properly address the issue. I would strongly recommend not installing this app, especially given that other businesses appear to have been affected as well.
April 13, 2026
April 7, 2026
Absolutely devastated. I dont think I have ever left a negative review before but people need to be warned to not use this app. Very damaging. Every collection and menu was deleted from my store. Years of SEO deleted and sales have obviously been affected. No solution in sight. Communication was shocking and completely unhelpful.
April 7, 2026
This app recently deleted multiple collections in our online store, damaging our online sales. We didn't even know that they had access to do this, which tbh looking at the permissions they did not. Its like they hacked our store in some way and then started deleting our collections which were actually product pages. Had Shopify not contacted us to tell us there had been an issue with this app we may not have noticed. Shopify said in their comms that Orderly would be in touch, they haven't. DO NOT install this app, if we didn't have a savvy Ops Mgr on board we may have taken longer to notice this issue and suffered further losses. Many businesses have been impacted.