Elbilgrossisten AS review for Orderly Emails ‑ Templates App

April 1, 2026

«OrderlyEmails are writing to inform you of an incident that occurred on March 29, 2026 involving our Orderly Emails app which affected a subset of users. A bug in an Orderly Emails update caused some Shopify stores Collections to be incorrectly deleted. The update was intended to clean up duplicate collections created by our app, but due to the bug it affected other collections as well». -------- The app PERMANENTLY deleted a huge amount of our collection without the possibility to recover any of these. We had to invest many hours of work, and also hire an developer to fix this issue. We asked for a compensation for the hours and cost related to this incident and got this: «We understand the seriousness of this incident and the impact it has had on your business. We are deeply sorry for the disruption and loss it has caused. We have already implemented safeguards to ensure this cannot happen again. However, right now we are unable to discuss any kind of compensation.» I understand it might be a huge cost as it affects many of their customers, but giving those whom were affected a discount for X time to cover their cost is the least they could do.