Keep Track GPS review for Orderly Emails ‑ Templates App

April 1, 2026

We experienced a critical failure with the Orderly Emails app that resulted in all 70 of our Shopify collections being deleted, along with our main navigation menu. This completely broke our site navigation and effectively rendered our store unusable. Customers could not browse products properly, and the structure of our site including SEO-critical elements was severely impacted. What makes this worse is how this was handled. The issue occurred days earlier, yet we were only notified on April 1. Unfortunately, this was not a joke. There were no safeguards, no confirmation steps, and no rollback available. An update intended to “clean up duplicates” should never be capable of deleting live business data at this scale. The response provided was simply to check the activity log and manually rebuild. That is not an acceptable outcome when an app has caused irreversible data loss. This was not an isolated issue multiple merchants have reported the same problem, with many updating their reviews to reflect the severity of the impact. This caused significant disruption to our business and required substantial time to correct. Merchants should be fully aware of the level of risk involved when an app has the ability to modify or delete critical store data without proper safeguards.