Test Store20 review for Orderly Emails ‑ Templates App

March 30, 2026

Orderly emails just deleted all our collections and hid all sales channel in a single sunday afternoon. FYI email received from them about the incident. So far, they won't offer any refund and support other than saying they are sorry. We have asked them for help as this has impacted our business greatly, but no efforts made. They did not even reach about the incident by email. We had to find out on our own. Incident with Orderly Emails Our app had an incident today, causing incorrect Collections to be deleted from some stores. We have informed Shopify and are investigating if these deletions can be reversed. You can check of any of your Collections were deleted, by checking your Store Activity Log page in the Shopify Admin. Look for the text “Orderly Emails deleted a collection” https://admin.shopify.com/settings/general/activity As soon as the issue was detected, we stopped the process to ensure no additional stores would be affected. As these collections were never stored in our systems, we unfortunately have no way of recreating them ourselves. The release was intended to cleanup duplicate collections created by Orderly Emails when tracking recommended products for your emails, but the bug caused it to delete other collections unintentionally. We are sincerely sorry for this, worst Sunday ever. We will update you as we can.