Letterseal review for Orderly Emails ‑ Templates App

April 1, 2026

I’m updating my review after nearly 10 years of using this app. Until recently, I had a consistently positive experience and a great relationship with the company. However, on March 29, 2026, an error in their system caused collections to be deleted across affected Shopify stores. In my case, 49 collections were removed. As a one-person business, this has been extremely difficult to recover from. Rebuilding collections and reorganizing my store structure is incredibly time-consuming, and I simply don’t have extra hours in the day to absorb this kind of loss of time and revenue. I’ve spent multiple late nights trying to piece everything back together, and my sales have been in the toilet. I understand that mistakes happen, and I’m generally very willing to extend patience and grace when companies take responsibility and work to make things right. Unfortunately, in this case, there has been no meaningful effort toward restitution. There was no offer of compensation—no free subscription to their other services, no offer to pay for a backup service, and no tangible support such as developer assistance to help rebuild what was lost. While the company issued an apology and shared steps they’ve taken to prevent future issues, the burden of recovery has been placed entirely on affected customers. After many years of trust, this has been a deeply disappointing experience. --- Original Review Below---- Fantastic Developer! My store uses all of the apps by Forsberg+2. I greatly appreciate the "purchase" option for their apps, as opposed to the subscription model presented by other developers. This app is very well designed and thought out - if you are savvy with code at all, you can easily add a bit of personal flair to the templates - and if not, the developer is happy to assist you with subtle changes as you need. Having a full theme application that allows me to keep the same continuity throughout all of my email notices is really the icing on the cake for customer confidence in my brand. Would highly recommend this app, and Forsberg+2! ~ Karen LetterSeals.com