Emotive: SMS Marketing
SMS Marketing Software for Shopify Stores | Emotive
Rating
4.5
feedback
97
chart
#3,929
All reviews
Rating Breakdown
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May 22, 2024
We've been with Emotive for a couple of years now and have had a fantastic experience. Service is exceptional. Stuart and JC Fajardo is always checking in to ensure we have everything we need, and providing valuable support throughout our time with them.
Hey! Thanks for this wonderful feedback! 😊 We're delighted to hear you've had a fantastic experience with Emotive over the years. It's great to know that Stuart and JC have been providing valuable support and checking in to ensure you have everything you need. We appreciate your continued trust in us.
May 21, 2024
Words can’t describe the sheer happiness I experienced working with MJ and Maris of Emotive. I was on the fence as a small business owner in moving forward with SMS Marketing for my online store because there were so many options and so who can you trust. I am so happy that I fell into the hands of MJ and Maris of Emotive because they walked me through, step by step, the process technically and conceptually. In less than 1 week of onboarding I saw more than a 10x return on initial spend budget! As soon as I thought it could not get any better, my success manager with Emotive just added to the assurance of continued growth with a detailed action plan, guidance and strategies. This company and trusted staff is a game changer!
Hi, Psalms Gourmet Brittle. Thanks for sharing your incredible experience! We're thrilled to hear that MJ and Maris guided you so well through the process and that you saw such a fantastic return in just one week. Our team is dedicated to ensuring your continued growth, and it's great to know we could provide the support and strategies you needed. Thanks for choosing Emotive and for your kind words. 😊
May 17, 2024
I have been working with Emotive for a few years by now. Tried a different company but the results were not good and the customer service was bad. Decided to go back to Emotive and have been working with Ian. She is a very responsible, creative, responsive, and reliable person to work with. Results are good and will continue to work with her and Emotive as long as the results are there and sales improve.
Hey, Verdant Lyfe! Thanks for your feedback. We're glad to have you back and happy to hear that Ian has been so responsible, creative, and reliable. Great to know that you're seeing good results with us. We're here to support you and help improve your sales. Thanks for sticking with Emotive! 😊
April 24, 2024
The customer service is great. They helped me get all the important things set up during the trial period. They were willing to accommodate for my seasonal business and gave me a discount and support even though I wasn't able to sign a year contract. It is easy to set up flows to reach customers with relevant messages. It integrates well with Shopify.
Hi, QuikCamo. Thanks for this great feedback! We're happy to hear our Emotive team helped you get set up during the trial period and accommodated your seasonal business needs. Glad to know you find it easy to set up flows and that our integration with Shopify works well for you. Thanks for being a part of Emotive! 😊
April 23, 2024
We enjoyed working with Emotive! Their team is always very responsive and they also help you plan out and schedule your campaigns. We had a good experience working with our customer success manager. Overall, they’re a great solution for brands whether looking to get started on SMS or to grow their list!
Thanks for the kind words! We're glad to hear you enjoyed working with our responsive team and that we could help plan and schedule your campaigns. It's great to know your experience with our customer success manager was positive. We're here to support brands at any stage of their SMS journey. Thanks for choosing Emotive. 😊
April 5, 2024
I had a great experience working with the team at Emotive. They were incredibly helpful and collaborative, ensuring that our account tracked users efficiently and accurately. What impressed me most was their understanding of how we wanted to target our audience across our various products. Jen and Olivia were particularly responsive and patient, addressing all of my questions promptly. I'm very grateful for their guidance in navigating Emotive's metrics. However, we only use Emotive for sending emails and not text messaging.
Thanks for sharing your experience! We're glad to hear that our Emotive team was helpful and responsive and ensured your account tracked users efficiently. We appreciate your feedback and support!
April 4, 2024
Great support and super easy to set up! We literally spent 5 minutes and we were all set with the Pixel. Oftentimes times, when setting up new software, the onboarding is slow this exceeds my expectations. Additionally, we have seen a huge lift in only 3 weeks thousands in recovered revenue and customer data.
Thanks for the awesome feedback! We're thrilled to hear that setting up the Pixel was quick and easy for you. It's fantastic to know that you've seen a huge lift in recovered revenue and customer data in just three weeks. We aim to exceed expectations, and we're glad we could do that for you. Thanks for choosing Emotive. 😊
April 3, 2024
Ryan, Jen, and Mhira are amazing! They held our hand through every step of the process making it such a wonderful experience. We were hesitant at first to enter the SMS world but the transition to SMS/MMS was seamless.
Thanks for the great feedback! We're so glad to hear that the Emotive team made the process seamless and enjoyable for you. It's awesome to know that their support helped ease your transition into the SMS/MMS world. Thanks for choosing Emotive. 😊
March 28, 2024
Great platform, and amazing support. My experience with emotive is very positive. I have tried all other platforms and switched from Klayvio and Attentive and this is by far the best SMS platform out there.
Thanks for this great feedback. We're thrilled to hear that you find Emotive to be the best SMS platform, especially after trying others. Your positive experience means a lot to us. Thanks for making the switch! 😊
Dec. 19, 2023
Emotive has been a great hands-on tool that continues to provide our store with the sms results we want to see. The tech integrations have been seamless and timely. My only complaint is that there seem to be a lot of missing features that would be nice to have, but the team is very quick to offer alternative solutions and work on product updates.
Thanks for this review. We're glad to hear that Emotive has provided you with the SMS results you want and that our tech integrations have been seamless. We appreciate your input on missing features and are always working on updates. Your satisfaction is important to us, and we're here to support you with alternative solutions. Thanks for being with Emotive! 😊
Dec. 13, 2023
Nous avons bien aimé travailler avec Emotive. Nous avons eu un bon retour sur notre investissement tout au long de l'année.
Dec. 4, 2023
The Emotive Growth Team has helped us to scale our SMS and social advertising efforts by creating a seamless experience for social media users to become part of our digital ecosystem. This led to an increase in net new business and better retention of existing customers. They really work to understand your business and goals while collaborating on initiatives that move the needle.
Thanks for sharing your experience. We're thrilled that the Emotive Growth Team has helped you scale your SMS and social advertising efforts. It's great to know our team understands your goals and collaborates effectively. We appreciate your partnership. 😊
Sept. 14, 2023
They are definitely a hands-on company who take your success personally. Quick to offer messaging suggestions or hop on a call with you. Largely easy-to-use interface and if you forget anything, your success manager is always just an email away. Would recommend to other businesses looking to break into the SMS marketing scene.
Thanks for this awesome feedback. We're glad to hear that our hands-on approach and easy-to-use interface have been beneficial for you. It's great to know your success manager has been a helpful resource. We appreciate your recommendation and are here to support your SMS marketing journey! 😊
Aug. 9, 2023
We really love using Emotive. It makes SMS marketing super seamless. Their support and onboarding team is fantastic, they are extremely helpful in ensuring your team is taking full advantage of all of the features to maximize ROI. Emotive is definitely one of the better SMS platforms we've used (and we've used quite a few). The dashboard has a great layout, and it has all of the features we need to launch successful campaigns. The pre-built flows are super good on their own and easy to customize to your brands needs. So far everything has been great, but the only feature I would like to see is a cost calculator to show the estimated cost for the campaign before it has been sent.
Thanks for this wonderful feedback! We're glad to hear that Emotive has made SMS marketing seamless for you and that our support and onboarding team have been so helpful. It's great to know you find the dashboard layout and pre-built flows effective. We appreciate your suggestions. Thanks for being with Emotive. 😊
June 14, 2023
The bes SMS App experience i've ever had with emotive. Setting up was easy with Emotive team. and using the app is even easier! Our ROI aftter using the app was about 3x for 1st month. still on 3rd month right now. Emotive Team spend alot of hours to keep us update and recommend us to us the app to full cap! i Highly recommend this app
Thanks for this fantastic review. We're thrilled to hear that setting up with Emotive was easy and that you're seeing such great ROI. It's great to know our team has been supportive and helped you get the most out of the app. We appreciate your high recommendation! 😊
June 8, 2023
10/10 Emotive is an excellent platform. It is user friendly and has opened up a whole new avenue of marketing for our brands. Jessica and the team are a joy to work with and have been so helpful in offering assistance during transitions, helping with copy, and sending ideas for campaigns. Would highly recommend this platform for anyone looking to start SMS marketing.
Thanks for this amazing feedback! We're delighted to hear that Emotive has opened up new marketing avenues for your brands and that Jessica and the team have been so helpful. Your high recommendation means a lot to us. Thanks for choosing Emotive for your SMS marketing. 😊
May 3, 2023
Very satisfied with Emotive! Our rep, Michelle, is a pleasure to work with. The platform is easy to use and it's been a game changer for us.
Glad to hear that Michelle has been a pleasure to work with and that the platform has been a game-changer for you. Your satisfaction means a lot to us. Thanks for being with Emotive!
April 25, 2023
Emotive is an excellent SMS partner. They provide consistent, excellent support, resources, content ideas, copywriting, GIFs, and more. Our CSM reaches out very regularly, makes himself available to us, and goes above and beyond. Our experience with Emotive is night and day compared to our old provider, Opt It. The cost and terms are more than reasonable. I highly recommend this company!
Thanks for the fantastic feedback. We're thrilled to hear that you've had such a positive experience with Emotive and that our team has provided excellent support and resources. It's great to know that our CSM has been so available and helpful. We appreciate your high recommendation and are glad to be your SMS partner. 😊
April 24, 2023
Truly the best onboarding experience I've ever had with a marketing app! Brian and the team were a delight to work with and complete pros. They made beautiful automations that were completely on brand for us and are already generating serious new sales and customer acquisitions. We saw 16x ROAS in the first month alone. The Emotive team invested hours in teaching us how to get the most from their software and from SMS marketing in general. Cannot recommend these folks enough!
Thanks for this amazing feedback. We're thrilled to hear the Emotive team made your onboarding experience exceptional. It's great to know that the automations are on brand and generating impressive results, with a 16x ROAS in the first month! We're glad we could invest the time to help you maximize our software and SMS marketing. Thanks for the high recommendation! 😊
April 5, 2023
Emotive is our go-to SMS app. The program is super easy to use, and the support we get is unreal. With an account rep, and a dedicated copywriter there is nothing missing with this app. They are able to help us plan out sales to run, they give us information on performance, THEY WRITE COPY WHICH IS HUGE! Not only that, but they respect that we are a small company and have been incredibly helpful in making our money go the farthest and ensure our ROI is what we want! Cannot recommend more!
Thanks for this fantastic feedback. We're thrilled to be your go-to SMS app and that you find the program easy to use. It's great to hear our support team, account rep, and dedicated copywriter have been so helpful in planning sales and maximizing your ROI. We appreciate your high recommendation and are here to support your success! 😊