Endear CRM and Clienteling
Best Shopify CRM - Try Endear for Free (Recommended)
Rating
4.5
feedback
22
chart
#2,909
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
0%
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Less than a day
5%
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Less than a month
5%
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Less than a year
45%
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More than a year
41%
Reviews Summary
Endear is highly praised for its ability to enhance brand/client engagement and streamline communication with customers. Users appreciate the personalized messaging capabilities, segmentation features, and the continuous evolution of the platform. The app is commended for driving sales, improving customer relationships, and providing valuable analytics. However, some users have raised concerns about limitations on product titles, pricing plans, and support responsiveness. Additionally, the app's geographical restrictions for calling and messaging outside the USA have been disappointing for users with a global presence.
Highlights
Rating Breakdown
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All reviews
June 19, 2024
App potential is awesome but a number of basic features require the $300 mo. plan. For example, just being able to create a customer group based on product ordered requires this high tier plan as opposed to the $60 or $160 monthly one. I get software developers invest a lot of money to build out these tools and cannot give the service away, but to put in perspective, SalesForce Enterprise is $165 mo. by comparsion. For this app expect to pay $3600 a year to use most features. At least for us, anything extra we want to do requires the $300 plan. We can at do some extremely basic (but useful) stuff in the app for $60mo and will use this for that until we can evaluate other options.
May 24, 2024
Endear is a great tool for leveling up brand/client engagement. All client data from Shopify is immediately available in Endear, enabling our team to action strategic outreach based on purchase history and previous communication. From one email/text to an individual to larger group segmented messaging - Endear has the filtering capabilities to allow us to create personalized, effective messaging at all scales. The Endear team is always there to help and hear our feedback which makes the experience all the more enjoyable.
April 19, 2024
Endear has been pivotal in developing our clientelling strategy for our retail stores. The team is extremely helpful and goes the extra mile to ensure the integration is seamless. It is also great to see how the platform is continuously evolving and adding new features!
March 25, 2024
We've utilized Endear at our business for a number of years and it has become an integral part of our ecosystem. Our retail staff across all our stores utilize it daily as a means for more personal, interactive communication with our customers and it has become not just an important selling tool, but one of the few direct conversations we can have with our customers. Highly recommend for CRM/clientelling etc.
June 30, 2023
As a small business, the personalized communication Endear facilitates to clients combined with the streamlined interface and analytics is a gamechanger. We’ve been able to take our analog client book and modernize it with Endear. This allows us to reach customers at scale while continuing to provide a warm and personalized experience. The analytics have helped us track where our marketing dollars are going and it’s clear that Endear drives sales to our website and in store shop.
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