Endear CRM and Clienteling
Best Shopify CRM - Try Endear for Free (Recommended)
Rating
4.5
feedback
22
chart
#2,909
All reviews
Rating Breakdown
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May 24, 2024
Endear is a great tool for leveling up brand/client engagement. All client data from Shopify is immediately available in Endear, enabling our team to action strategic outreach based on purchase history and previous communication. From one email/text to an individual to larger group segmented messaging - Endear has the filtering capabilities to allow us to create personalized, effective messaging at all scales. The Endear team is always there to help and hear our feedback which makes the experience all the more enjoyable.
April 19, 2024
Endear has been pivotal in developing our clientelling strategy for our retail stores. The team is extremely helpful and goes the extra mile to ensure the integration is seamless. It is also great to see how the platform is continuously evolving and adding new features!
March 25, 2024
We've utilized Endear at our business for a number of years and it has become an integral part of our ecosystem. Our retail staff across all our stores utilize it daily as a means for more personal, interactive communication with our customers and it has become not just an important selling tool, but one of the few direct conversations we can have with our customers. Highly recommend for CRM/clientelling etc.
Dec. 23, 2022
Endear has been a fantastic tool for our team. It's driving new ways to engage with our retail clients, it feels natural and engaging on the customer side and is very easy to manage from the back end. The segmentation capabilities blow me away—sometimes I use it to drive a customer insights I can't even get with our other reporting tools. The support team is also fantastic, training up our team, seeing how they can help. 5 stars all around!!
Hi Billionaire Boys Club, Thank you for your fantastic review of Endear! We're thrilled to hear that our platform has been a valuable tool for your team when it comes to engaging in meaningful ways with your retail clients. We're especially delighted that our segmentation capabilities have impressed you. We designed our platform to integrate with retailers' most relevant apps, thus unifying the information to provide one-of-a-kind customer insights. It's exciting to hear that Endear has exceeded your expectations in this regard. We really appreciate your 5-star rating and look forward to continuing to serve you.
Sept. 28, 2022
Endear makes maintaining and growing our client relationships a breeze. The technology is always improving and they are open to feedback and continuously working to make the app better to use. We love being able to keep on top of client concerns with the follow ups you can set and use the creative lookbooks to help promote events and push clients to our website.
Hi Wrabyn, Thank you so much for this 5-star review! We're so happy to hear that Endear has been such an instrumental tool for you when it comes to building customer relationships. We've designed our lookbooks (now called Shoppable Stories) with the goal of empowering businesses to showcase their offerings and engage customers effectively. Thank you once again for your kind words and for being a valued customer. We look forward to serving you and helping your business thrive.
June 10, 2022
Endear is a time saver and allows us to have high quality, sales generating interactions with our clientele. We're able to spend less time on content creation and convert more efficiently.
Hi Tald, Thank you for taking the time to share your positive feedback about Endear. It's fantastic to know that Endear has allowed you to make the most of customer interactions, spending less time on content creation while still achieving impressive conversions - that is literally our goal. We truly appreciate your trust in our platform and are grateful that we've been able to contribute to your success.
April 5, 2021
Endear has increased our sales via customer outreach over 50%. Their customer service answers every question quickly and the navigation of there website is very comprehendible. The best CRM platform for retail.
March 31, 2021
Endear has been a great addition to our marketing mix – especially being early stage. There are a couple platform organization tools that would be helpful – but are in the works. It is definitely worth the platform cost. The app was incredibly easy to implement with no dev help needed. The entire experience has been seamless and support is very helpful and responsive. We would highly recommend!
July 26, 2022
Amazing app and CRM for your retail store. So many features and use cases make this app a must-have for any Shopify store. As we have integrated it more over the past month we have seen a major increase in sales and repeat customers. Their support is also spot on.
March 29, 2021
The best sales enablement tool on the market - a must have for clothing retailers. Endear helped us build customer relationships, increase retention, and increase our AOV with custom lookbooks. Endear's customer service is incredible - they made setup a breeze and continue to help us optimize our use of the app as needed.
Jan. 11, 2021
Very impressed with how Endear has helped us connect with retail customers on a personal level. It's quick to implement, easy for my team to use and has created real results for us in the first few months of adoption. The Endear Team is also great to work with and makes themselves available to assist whenever needed. I highly recommend this platform to any retail businesses looking for a way to connect one-to-one with their customers and drive sales!
Sept. 28, 2020
Endear has allowed us to connect with customers on a more personal level across retail and online. The ability to directly communicate through a customer's preferred channel is pivotal to a great customer experience. The app is easy to use and quick to onboard. Also can not beat their prompt customer support replies.
May 28, 2020
Endear has been a wonderful tool which allowed us to build a personal styling program so we may connect with our customers on a one to one level. The reporting and lookbooks are extremely easy to use and you can customize both areas based on your company needs. We rolled Endear out to our Retail stores when they were closed for Covid and it allowed us to continue to generate additional revenue. The Endear team is also very responsive and always helpful when it comes to my never ending questions and dev suggestions! Highly recommend.
Aug. 9, 2019
We just started using Endear 2 weeks ago and have already seen sales gains to our online business. It's great to be able to break down clients into groups based on historical interactions, sales, etc, and the tool is so easy to use, we were able to pick it up right away. Can't wait to see what else they come up with, and how many sales we're able to add to the bottom line as we head into fall selling.
May 14, 2020
To put simply, I love Endear! Finally I have one location where my team and I can see all the information we need about a customer AND chat with them! My favorite part comes after interacting with customers in store to messaging them in Endear. I can immediately send them a thank you for their purchase and create a look book with some other items they might be interested in. Thanks for the awesome app!
April 18, 2019
This is great! We love it and our customers do too- very user friendly from both sides. In a little over a month, we've been able to drive sales from customers that we hadn't heard from in over a year.
March 20, 2019
love it! installed real easy, took about 10 mins to get up to speed, and now i finally have an idea of who my customers are. biggest surprise- messaging customers individually has been a game changer. they love it, adds a personal touch they aren't expecting. it's still early but have been starting to see an uptick in re-purchase rates and aov so I can't complain.