Endear AI‑Powered Clienteling

Endear has completely transformed how we connect with our customers! As a retail CRM built specifically for our industry, it finally gives us the tools we need to provide personalized service at scale. What really stands out is how intuitive the platform is. The app was incredibly easy to implement with no dev help needed, and the entire experience has been seamless. Our team was up and running quickly, and even new hires pick it up without difficulty. The unified customer profiles are fantastic – we can see purchase history, preferences, and all interactions in one place across both online and in-store channels. The automated campaigns for SMS, email, and WhatsApp save us so much time while still feeling personal to our customers. The two-way messaging feature lets us have real conversations with customers, and the follow-up reminders ensure no one falls through the cracks. The platform continuously evolves with new features, and their support team is exceptionally responsive and helpful. If you're a retail business looking to build genuine customer relationships and drive sales through personalized outreach, Endear is absolutely worth the investment. Highly recommend!

App potential is awesome but a number of basic features require the $300 mo. plan. For example, just being able to create a customer group based on product ordered requires this high tier plan as opposed to the $60 or $160 monthly one. I get software developers invest a lot of money to build out these tools and cannot give the service away, but to put in perspective, SalesForce Enterprise is $165 mo. by comparsion. For this app expect to pay $3600 a year to use most features. At least for us, anything extra we want to do requires the $300 plan. We can at do some extremely basic (but useful) stuff in the app for $60mo and will use this for that until we can evaluate other options.

Endear is a great tool for leveling up brand/client engagement. All client data from Shopify is immediately available in Endear, enabling our team to action strategic outreach based on purchase history and previous communication. From one email/text to an individual to larger group segmented messaging - Endear has the filtering capabilities to allow us to create personalized, effective messaging at all scales. The Endear team is always there to help and hear our feedback which makes the experience all the more enjoyable.

Endear has been pivotal in developing our clientelling strategy for our retail stores. The team is extremely helpful and goes the extra mile to ensure the integration is seamless. It is also great to see how the platform is continuously evolving and adding new features!

We've utilized Endear at our business for a number of years and it has become an integral part of our ecosystem. Our retail staff across all our stores utilize it daily as a means for more personal, interactive communication with our customers and it has become not just an important selling tool, but one of the few direct conversations we can have with our customers. Highly recommend for CRM/clientelling etc.

Endear makes maintaining and growing our client relationships a breeze. The technology is always improving and they are open to feedback and continuously working to make the app better to use. We love being able to keep on top of client concerns with the follow ups you can set and use the creative lookbooks to help promote events and push clients to our website.

Endear has increased our sales via customer outreach over 50%. Their customer service answers every question quickly and the navigation of there website is very comprehendible. The best CRM platform for retail.

Endear has been a great addition to our marketing mix – especially being early stage. There are a couple platform organization tools that would be helpful – but are in the works. It is definitely worth the platform cost. The app was incredibly easy to implement with no dev help needed. The entire experience has been seamless and support is very helpful and responsive. We would highly recommend!

Amazing app and CRM for your retail store. So many features and use cases make this app a must-have for any Shopify store. As we have integrated it more over the past month we have seen a major increase in sales and repeat customers. Their support is also spot on.

The best sales enablement tool on the market - a must have for clothing retailers. Endear helped us build customer relationships, increase retention, and increase our AOV with custom lookbooks. Endear's customer service is incredible - they made setup a breeze and continue to help us optimize our use of the app as needed.

Very impressed with how Endear has helped us connect with retail customers on a personal level. It's quick to implement, easy for my team to use and has created real results for us in the first few months of adoption. The Endear Team is also great to work with and makes themselves available to assist whenever needed. I highly recommend this platform to any retail businesses looking for a way to connect one-to-one with their customers and drive sales!

Endear has allowed us to connect with customers on a more personal level across retail and online. The ability to directly communicate through a customer's preferred channel is pivotal to a great customer experience. The app is easy to use and quick to onboard. Also can not beat their prompt customer support replies.

Endear has been a wonderful tool which allowed us to build a personal styling program so we may connect with our customers on a one to one level. The reporting and lookbooks are extremely easy to use and you can customize both areas based on your company needs. We rolled Endear out to our Retail stores when they were closed for Covid and it allowed us to continue to generate additional revenue. The Endear team is also very responsive and always helpful when it comes to my never ending questions and dev suggestions! Highly recommend.

We just started using Endear 2 weeks ago and have already seen sales gains to our online business. It's great to be able to break down clients into groups based on historical interactions, sales, etc, and the tool is so easy to use, we were able to pick it up right away. Can't wait to see what else they come up with, and how many sales we're able to add to the bottom line as we head into fall selling.

This is great! We love it and our customers do too- very user friendly from both sides. In a little over a month, we've been able to drive sales from customers that we hadn't heard from in over a year.