EM: SMS,FB,IG,Email Marketing

Nov. 29, 2024

The aesthetic of this app is simply beautiful, and initially, it seemed to integrate well with Shopify. However, I am giving it 2 stars because of a few significant issues. First, the communication time for customer support varies widely. While the app advertises 24-hour chat support, this claim is misleading since response times often take hours and sometimes even days. Second, the pricing plans are quite expensive for SMS, especially for fewer than 100 contacts. This issue is compounded by the fact that you can't use all of your own imported contact information. I imported my email and phone numbers from a previous list but was told some of the numbers couldn’t be used. Lastly, canceling your subscription is overly complicated. You cannot cancel it yourself; instead, you have to wait for customer service to respond to your email request, which can take a frustrating amount of time. While the design and initial integration are strong, these shortcomings significantly impact the user experience.

Nov. 14, 2024

I installed this app after seeing a YouTube influencer’s recommendation, but it's been a huge disappointment. First, once you start subcription, all series will automatically be on but there’s no option to pause some of them, which is really inconvenient. I already have a pop-up set up, but this app forces you to use their pop-up, which isn’t aesthetically pleasing. When I initially tried to pause the series, it wouldn’t work. I reached out to support, but instead of addressing the issue or listening to my needs, they insisted I use their pop-up instead of my own. After several emails (with long response times), the support team still refused to help me pause the series until I mentioned canceling my subscription—only then did they offer assistance. Even after that, about a month later, the series suddenly started displaying on my website again, despite showing as paused, which is a really frustrating bug. This experience with their support has been the worst I’ve had with any Shopify app. Most support teams I’ve interacted with have been helpful and attentive, but this was completely the opposite. I recommend looking into other options, as there are plenty of apps out there with better functionality and support.

Nov. 27, 2023

I've had a great experience with EngageMessage It's user-friendly and offers robust features. The analytics are insightful, helping us tailor messages for better engagement. Highly recommended for seamless and effective SMS marketing.

Aug. 28, 2023

EngageMe is a life saver. Best app to send out email marketing and great in-app features that helps grow your business. For instance, pop-ups, Rewards systems, notify when stock is available, and much more. And their tech support is very responsive and quick to perform. Highly recommend.

July 5, 2023

Started using this app just a couple days ago and so far I can say I'm very satisfy with how the app works! very easy to set up and start using. I wish more app like this in the Shopify app store. great work team EngageMessage!

Dec. 2, 2022

This app helped me sort out my email marketing. email marketing felt hard before I started using Engagemessage. It has been great for my business. Max has been really helpful and very responsive right from the start. The customer service is exceptional. I would highly recommend Engagemessage.

Oct. 23, 2022

Max at EngageMessage has been incredible always going to the extreme to help me with any questions and concerns. A+++ service

Aug. 23, 2022

I am new at marketing online and I needed help with quite a few things. Max was very helpful and took his time with me to be sure I understood what he showed me no matter how long it took. I wanted a more professional image with graphics that made us stand out and EngageMessage delivers. I highly recommend this app to anyone who want to reach out to more potential customers.

Aug. 9, 2022

This is a GREAT app! It literally has everything you need for email & SMS marketing, not to mention its very own mobile app which makes it so easy to work on the go. Very small business owner friendly. :)

June 11, 2022

Fantastic app. Very automated and user friendly compared to similar apps and amazing customer service. They’ve been very helpful and I can’t recommend it enough! The only thing I would like to see is more formatting capabilities on the mobile app, but other than that I wouldn’t change a thing.

May 19, 2022

From the first day I added this app to my store, I saw IMMEDIATE results and an increase in sales that pinpointed back to EngageMessage! I even recommended it to other entrepreneurs and they've also been very impressed. Truly an underrated app.

May 18, 2022

This app is absolutely amazing! It saves me so much time and work with the automated marketing for social media, emails, and texts. I love the product automatic posts from my Shopify store to my Instagram and Facebook pages. It does it all, I just have to tag the products and that's it. I did this process manually and it is very time consuming. The text and email tools are amazing too. I love the email sequences and the coupon tool! It does the job of a marketing and social media assistants all in one! Max is a great help always!!! He responds almost immediately and always helps with anything that is needed. He always goes the extra mile. I highly recommend SMS, FB, IG & Email Marketing!!!

Dec. 9, 2021

This app is already so good, it does everything you need with automation can't wait to see where they take it!

Nov. 21, 2021

I’ve tried a handful of programs similar to this. Engage Message beats them all. There’s room for improvements, yes. But I’m very happy with how user friendly and smoothly things run!

Nov. 10, 2021

This app is perfect for our shop - super easy to use and the team at Engage is very helpful!! From the first day we met Max, he has been so kind and has helped answer all of our questions and even suggested special features and popular services for us when we asked! Recommend for sure!!!

Nov. 8, 2021

Avoid this app and the developer. I have reported numerous bugs to them and they never address them. Then, they suddenly added a paid plan and completely locked all of the sections of the app. I can't even download my subscribers to move them to another app which should be against Shopify terms and is completely unethical!

Aug. 9, 2021

Love this app! So simple and straightforward to use, with all the features you need to work from your phone. Beautiful templates, quick setup, and automation. I am so happy I found exactly what I've been looking for.