All reviews

Rating Breakdown

  • 5
    88% (14 ratings)
  • 4
    0% (0 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    12% (2 ratings)
Review RSS Feed Review RSS Feed

1 / 5 Share

Nov. 14, 2024

I installed this app after seeing a YouTube influencer’s recommendation, but it's been a huge disappointment. First, once you start subcription, all series will automatically be on but there’s no option to pause some of them, which is really inconvenient. I already have a pop-up set up, but this app forces you to use their pop-up, which isn’t aesthetically pleasing. When I initially tried to pause the series, it wouldn’t work. I reached out to support, but instead of addressing the issue or listening to my needs, they insisted I use their pop-up instead of my own. After several emails (with long response times), the support team still refused to help me pause the series until I mentioned canceling my subscription—only then did they offer assistance. Even after that, about a month later, the series suddenly started displaying on my website again, despite showing as paused, which is a really frustrating bug. This experience with their support has been the worst I’ve had with any Shopify app. Most support teams I’ve interacted with have been helpful and attentive, but this was completely the opposite. I recommend looking into other options, as there are plenty of apps out there with better functionality and support.

Using app

--

Total reviews

2

Average rating

3.0

5 / 5 Share

Nov. 27, 2023

I've had a great experience with EngageMessage It's user-friendly and offers robust features. The analytics are insightful, helping us tailor messages for better engagement. Highly recommended for seamless and effective SMS marketing.

Using app

2 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 28, 2023

EngageMe is a life saver. Best app to send out email marketing and great in-app features that helps grow your business. For instance, pop-ups, Rewards systems, notify when stock is available, and much more. And their tech support is very responsive and quick to perform. Highly recommend.

Using app

5 months

Total reviews

3

Average rating

5.0

5 / 5 Share

July 5, 2023

Started using this app just a couple days ago and so far I can say I'm very satisfy with how the app works! very easy to set up and start using. I wish more app like this in the Shopify app store. great work team EngageMessage!

Using app

About 1 month

Total reviews

23

Average rating

4.7

5 / 5 Share

Dec. 2, 2022

This app helped me sort out my email marketing. email marketing felt hard before I started using Engagemessage. It has been great for my business. Max has been really helpful and very responsive right from the start. The customer service is exceptional. I would highly recommend Engagemessage.

Using app

Over 1 year

Total reviews

7

Average rating

5.0

5 / 5 Share

Oct. 23, 2022

Max at EngageMessage has been incredible always going to the extreme to help me with any questions and concerns. A+++ service

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 23, 2022

I am new at marketing online and I needed help with quite a few things. Max was very helpful and took his time with me to be sure I understood what he showed me no matter how long it took. I wanted a more professional image with graphics that made us stand out and EngageMessage delivers. I highly recommend this app to anyone who want to reach out to more potential customers.

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 9, 2022

This is a GREAT app! It literally has everything you need for email & SMS marketing, not to mention its very own mobile app which makes it so easy to work on the go. Very small business owner friendly. :)

Using app

23 days

Total reviews

3

Average rating

5.0

5 / 5 Share

June 11, 2022

Fantastic app. Very automated and user friendly compared to similar apps and amazing customer service. They’ve been very helpful and I can’t recommend it enough! The only thing I would like to see is more formatting capabilities on the mobile app, but other than that I wouldn’t change a thing.

Using app

Over 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

May 19, 2022

From the first day I added this app to my store, I saw IMMEDIATE results and an increase in sales that pinpointed back to EngageMessage! I even recommended it to other entrepreneurs and they've also been very impressed. Truly an underrated app.

Using app

7 days

Total reviews

2

Average rating

5.0

Developer Reply

We can't be happier to see that you have IMMEDIATE results from using our app. Our team can’t thank you enough for the kind words about EngageMessage. Your review and recommendation mean a lot to us and let us know we’re on the right track! Thanks again and happy selling✨!

5 / 5 Share

May 18, 2022

This app is absolutely amazing! It saves me so much time and work with the automated marketing for social media, emails, and texts. I love the product automatic posts from my Shopify store to my Instagram and Facebook pages. It does it all, I just have to tag the products and that's it. I did this process manually and it is very time consuming. The text and email tools are amazing too. I love the email sequences and the coupon tool! It does the job of a marketing and social media assistants all in one! Max is a great help always!!! He responds almost immediately and always helps with anything that is needed. He always goes the extra mile. I highly recommend SMS, FB, IG & Email Marketing!!!

Using app

About 2 years

Total reviews

1

Average rating

5.0

Developer Reply

Thanks SO MUCH for leaving us such a sparkling review! We really appreciate it! It means so much when our best customers share their experiences. I'm so happy that I'm able to meet your expectations and provide the assistance you need. Nothing is better than seeing our users benefiting from our app and service. It gives us every motivation to continue developing our app. Thank you again! -Max from EngageMessage

5 / 5 Share

Dec. 9, 2021

This app is already so good, it does everything you need with automation can't wait to see where they take it!

Using app

About 2 years

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for your lovely review and for choosing EngageMessage! We're so happy to hear that you've had a wonderful experience with our product so far:) Feedback like yours is valued by every team member here and it gives us the motivation to continue developing our app. Thanks again! EngageMessage team

5 / 5 Share

Nov. 21, 2021

I’ve tried a handful of programs similar to this. Engage Message beats them all. There’s room for improvements, yes. But I’m very happy with how user friendly and smoothly things run!

Using app

2 months

Total reviews

2

Average rating

4.5

Developer Reply

Thank you so much for your supporting reviews! We're really happy that you find EngageMessage helpful. We'll keep improving our product and we are so thankful for all feedback you give. Thank You!

5 / 5 Share

Nov. 10, 2021

This app is perfect for our shop - super easy to use and the team at Engage is very helpful!! From the first day we met Max, he has been so kind and has helped answer all of our questions and even suggested special features and popular services for us when we asked! Recommend for sure!!!

Using app

About 1 year

Total reviews

2

Average rating

5.0

Developer Reply

Thanks so much for giving us a sparkling review! It means so much when our lovely users share their experiences. We're so glad to hear you've had a wonderful experience with our team! Happy selling! -Max

1 / 5 Share

Nov. 8, 2021

Avoid this app and the developer. I have reported numerous bugs to them and they never address them. Then, they suddenly added a paid plan and completely locked all of the sections of the app. I can't even download my subscribers to move them to another app which should be against Shopify terms and is completely unethical!

Using app

10 months

Total reviews

2

Average rating

2.0

Developer Reply

“I’m writing really bad reviews on iOS, Shopify and on my network of blogs unless I have a free account by end of week” - this is what you sent to us before you left this review. At EngageMessage, we value product and service quality. We are doing everything to design a better product and provide excellent support. But giving away free account to avoid bad reviews is not delivering any value to our users, moreover, it’s completely unfair to our existing users. After seeing your messages, our support team has reached out to you several times and we’re trying to find a solution to truly help your business. Regarding the review you left: 1. “I can’t even download my subscribers to move them to another app which should be against Shopify terms and is completely unethical” - Complying with Shopify terms is our top priority. We sync all the subscribers with Shopify directly. You don’t need to download your subscribers. When you collect a subscriber via our app, this subscriber’s info is automatically synced back to your Shopify portal, so you own all your data. 2. “I have reported numerous bugs to them and they never address them” - Customer feedback is extremely important to us. Our support team responded to every message you sent to us. Unfortunately, we only received your messages saying there’re bugs, but we couldn’t get any additional information from you regarding the bugs. Please feel free to send us the details you found. We'd be glad to help. 3. “They suddenly added a paid plan” - We do want to clarify that, just like the pricing section we show on the app store, our app is free to install, and no payment is required to get started. We do have paid plans that start at $19/mo after certain usage.

5 / 5 Share

Aug. 9, 2021

Love this app! So simple and straightforward to use, with all the features you need to work from your phone. Beautiful templates, quick setup, and automation. I am so happy I found exactly what I've been looking for.

Using app

Over 2 years

Total reviews

11

Average rating

5.0

Developer Reply

Thanks so much for sharing your experiences with us! 🤩 We build this app is to make marketing super easy on the go. We are more than happy to hear your positive feedback. Hope to hear more good results from you soon!