Engines: Discount & Free Gifts

Dec. 11, 2019

Great customer service! Got help straight away with the setup of the app through the live chat function

Dec. 9, 2019

Greet job Jack Patel, they were able to fix a checkout problem due to other apps we are using that were interfering with our checkout process on a special gift I offer using Discount Box. I highly recommend this app!! Thank again!!

Dec. 6, 2019

everything is ok ! thanks for the help of the customer support because he helped me to fix the error in the page

Dec. 5, 2019

Great, I had a problem and the support was responsive. I really recommend it. Thank you again .

Dec. 4, 2019

it is helpful on my store and developer team help me a lot. hope it can help sales. thank you so much!

Dec. 3, 2019

Good help from the developers to solve my issue. Even though it was a simple one. 5 star

Nov. 30, 2019

This app requires too much coding required for the features offered. There are other options that are easier to use and will go that route.

Nov. 30, 2019

Easy to understand & use. A great app for upsell & cross sales. Use it & watch the results & outcomes.

Nov. 30, 2019

amazing customer service. So helpful and always ready to help at literally any moment ! I recommend it to anyone and very easy to understand !

Nov. 28, 2019

Works great for our store. Also, the support chat team is quite quick in resolving issues. Recommended!

Nov. 27, 2019

I've downloaded this app for Black Friday, so cannot comment on how well it works until after then. However, I have been chatting to support on live chat to get it set up and they were quick and helpful, so all good so far.

Nov. 26, 2019

Excellent application meets expectations, the magnificent, fast and efficient support supported me very kindly, easy to install and use the application.

Nov. 26, 2019

App is amazing for discounts. Support team is very friendly, competent, fas-responding. They helped me to set everything up correctly in no time. Definitely recommend this app! :)

Nov. 25, 2019

1. Downloaded the app and installed the relevant codes and back end jargon required to make it work as the auto feature failed. 2. Got everything displaying working (apparently). 3. Created and made our deals ready, hours of testing double checking. 4. Dashboard disappears - Entirely does not load and cannot find any of the deals several days after making them and paying for the app might i add. 5. Contact customer support. repeat myself about four times before they understand what the issue is. 6. They connect to our store and sudden the dashboard is back! no deals get told i have to make them again and to 'trust them' it won't do it again. 7. I go do some other work for an hour or so, get some lunch, come back to it load in and my old deals i made suddenly are back alongside the new ones i made? weird. 8. I get back to testing if things stack with current coupons we have out and so on from a customer request. 9. I test and find that it all applies in cart perfectly fine, but then go to check out the discount is gone and full price is back......???? 10. I ask for a refund, the chat goes offline. get told to email a ticket. 11. Uninstalled it. finding another app with a longer free trial period to work with so we can test it properly. 12. Do not download this pile of garbage. Very bad customer service (if any) and an app that barely functions.

Nov. 24, 2019

• Downloaded the app • Followed the instructions Didn't work. No problem. It happens. • Reached out to support • Took a while for a response When we did receive the response, the tech support guy was somewhat nice, until he asked us if he could fix our problem with the app not working the next day because "He was very tired." Now... that's what he said when we had traffic running. He said he fixed it, still didn't display on our site with a free theme. Part 2. We installed the app and only had 2 DAYS then uninstalled because- It didn't work. So guess what happened next? We got billed for a free trial when we only had for 2 days. Reached out to support about the charge and they told us to contact Shopify for the refund because it's up to them basically. Reached out to Shopify support and sent them a screenshot of the conversation. They had to send a ticket to Thimatic. Will never invest in another app from this company 1 star. Completely unacceptable and ridiculous

Nov. 24, 2019

I have tried many apps, but every app had some short comings,Discount box is amazing very flexible and you can use almost any kind of discounts you can imagine and customer service is 5 star.He fixed all my issues and went and beyond to make sure everything working perfectly. I am glad i found this app

Nov. 23, 2019

The support team is very helpful. The app was not working at the first place, turns out another app I have is affecting this app. The support team carefully guide me through all the steps to make the app working. Thank you very much for your help, just on time for the thanksgiving sale. Great app and excellent customer service.

Nov. 23, 2019

Great app! Thank you for the awesome app and the best customer service! Highly recommend! You guys deserve the best compliment!

Nov. 25, 2019

This app has some great potential, but we just couldn't get the BOGO deals to work across items in a collection unless it was the same item with more than 1 in the cart. I tried to chat with them to get help and after an hour and a half of waiting, they stopped responding. The popups look good once you get the colors to match your theme but the english that is pre built into it is very bad. I am glad they gave us a way to reword all of the messages. In the end we are installing because it was disappointing to have to stay up late to catch them in the chat to just be ignored after and hour and a half. Update: I updated this from 2 stars to 1 star. I found out that the reason I was left without a response on the chat for an hour and a half was because the person I was chatting with went to lunch. Look, I get they are in a different part of the world and they are humans that need to eat, but if you start a chat with somebody, you should let them know that you aren't able to figure it out, you have to leave, and that you will send an email update later. It is very disrespectful to leave the customer waiting for that long on chat regardless of what time of day it is for the customer. It is especially bad when I am up in the middle of the night waiting for a response. I installed another app and am going to uninstall this one.

Nov. 20, 2019

Ich habe schnell Hilfe bekommen. Nette Mitarbeiter. Cooles App :) Paar Sachen sollen verbessert werden aber App ist empfehlenswert.