Essent Loyalty Program Rewards
Essentials: Customizable Loyalty, Rewards & Referral Program
Rating
5.0
feedback
366
chart
#561
All reviews
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Sept. 9, 2025
Absolutely devastated! I spend days working on my rewards program with customising it to my store. They have issues in the app where any changes you make with adding custom images and removing/adding sections don't update on the store. I contacted support and they advised that you have delete and readd the block for it to update. The support person had access to my store and when I got back from dinner they had deleted all my days' work of customising my page and I don't remember everything I did as it isn't an easy app to navigate. They didn't create a copy of the store so I have lost everything and have to redo it all again. Gutted!
Thank you for your feedback, and sorry for your experience. We understand how frustrating this has been. Our team has fixed the issue, and the app should now work correctly. We’ve reached out via email a few times but have not heard back - please respond to let us know if everything is working well or if you need further help. We’re here to support you! Zydrunas