The reviews for the Essential Preorder Shopify App are overwhelmingly positive, with users praising its ease of use, helpful customer service, and effectiveness in managing pre-orders and back-in-stock notifications. Customers appreciate the quick response times from the support team, with specific mentions of team members like Shammer, Angelica, Jemuel, Matas, and Samuel for their excellent assistance. The app is described as user-friendly, reliable, and essential for businesses offering pre-orders. Some users also highlight the app's flexibility in customization and its seamless integration with Shopify themes. However, there are a few isolated complaints about customization options and discrepancies in advertised features.