Emberglow Gaming review for Essent Preorder Back in Stock

Oct. 9, 2025

Edit: After an initial rough start, the Essential team went the extra mile to work with me and look into all options. While they haven't been able to solve my problems 100%, my frustration has been turned into respect and gratitude for their customer service efforts. Because of that, I'm bumping this from 3 stars to 5. :) The Pre-order app works amazingly well for US customers. I contacted customer support about consistent issues with our international customers being unable to purchase items that were listed as preorder. After 3 days of back and forth emails, the final answer I received that was it wasn't working because they were ordering from the international market, and they need to order from the US market. I tried to explain that they were ordering from the international market because there were *international*, and it was at that point, after 3 days of troubleshooting, I was told that the preorder app doesn't support international markets. So now we are forced to come up with alternate ways to sell to anyone outside of the US, which is very much less than ideal.