ethos: Loyalty, Referrals, UGC

We recently switched to ethos after struggling with our loyalty program before, and the difference has been huge. Setup was quick and the platform is really easy to use. We especially love how simple it is to run contests, giveaways, and polls. It’s helped us engage with customers while learning more about them at the same time. In just two weeks we added 54 new members to the program. Maddie and the team were also amazing during setup and answered all of our questions quickly. Highly recommend!

We are committed to being community-led but, like most start-ups, we have to balance budget or capacity restraints when it comes to hosting events. Ethos has helped bridge that gap by helping us connect with our community online. The biggest value we’ve seen so far: - a central hub to engage with our community - the ability to reward our early adopters for in their input and loyalty - the ability to collect, share and reward authentic ugc from people who actually love the product and what we're building - avoiding the hail mary approach of advertised discounts to attract new customers Also, Maddie and the team made onboarding a breeze - kudos!

Ethos is a great loyalty/rewards app and the onboarding experience is extremely smooth! The team behind the app is amazing as well and I highly recommend it.

Ethos and the Ethos team has been incredible & super hands on and have made the process super seamless for the team and I. The UI is also really user friendly!

Best loyalty platform we’ve used (and we’ve tried a few) We’ve tested multiple loyalty and referral apps over the years, and Ethos is the first one that actually feels like it was built for modern DTC brands. What stands out immediately is how complete the platform is. It’s not just points and referrals. You can run tiers, exclusive access, UGC, contests, and more all in one place. It replaced several tools for us, which simplified our stack and saved cost. Setup was straightforward, but the real differentiator is the team. Their onboarding and ongoing support is hands-on in a way you don’t typically get with Shopify apps. They’re proactive, responsive, and actually think with you on strategy, not just implementation. That alone makes a big difference. From a retention standpoint, it gives you way more flexibility to build something that actually matches your brand instead of a generic points program. The customization and ability to create a premium experience is a huge unlock. If I had to give one piece of feedback, it would be that like any robust platform, there’s a lot you can do. You need to be intentional about how you design your program so it doesn’t get overcomplicated. Overall, Ethos feels less like an app and more like a retention partner. If you’re serious about LTV and building a brand-driven loyalty experience, it’s a no-brainer.

Exactly what I needed in a loyalty app and then-some. The team at Ethos went above and beyond to get us up and running and continue to be great partners with their amazing customer support:

The Ethos team have been excellent and hands on from onboarding, and it has enabled us to better engage with the communities that mean the most to us. We manage our crowdfunding investors through Ethos. Their solution is frictionless and native to our brand. Awesome app, specialist team.

Ethos Team has been extremely helpful through the onboarding process. It really is a great loyalty program. We just launched and currently in the process of getting our customers onboard but overall good experience thus far.

The team has been super helpful, attentive and knowledgeable in setting everything up and helping us through the process. It's a great product and it seems that more great things are coming!

Working with Ethos has been an exceptional experience!! Their platform is extremely user friendly and quick to set up. I was able to launch my loyalty program within a few weeks of getting started! The level of service is also amazing - they are so quick to respond and answer questions or help you make changes! Highly recommend!!!

I switched to Ethos after wasting months (and way too much money) on another app that promised everything but didn't deliver much, constant issues and zero support after onboarding. Ethos has been a total game-changer. The features are actually useful, simple to set up, and feel completely up to date with what modern stores need. In addition to the perks of the app, what really stands out is the customer service: it's fast, helpful, and genuinely invested in helping you succeed. I highly recommend it to anyone tired of overpriced apps with poor support. Ethos does what it says, and does it well.

The ethos team has been exceptional in helping us establish and build a loyalty program with the right balance between simplicity and power. They have supported us every step of the way and really care about ensuring our KPI's are supported and successful and are intentional at bringing new ideas to the table.

Switching to Ethos has been one of the best decisions we’ve made for our loyalty and acquisition program. After working with one of the “big name” providers, the difference in customer service has been night and day. With our previous provider, once they signed us up and got our money, we rarely heard from them again unless we reached out with a problem. Ethos is the complete opposite—they proactively check in, monitor our progress, and ask questions like, “Hey, we noticed you haven’t launched yet. Is there anything we can do to help?” That kind of follow-up has been instrumental in actually getting our program launched and making sure we’re set up for success. They’ve also taken our feedback seriously. When we mentioned that the apps web design wasn’t aligned our brand image, they didn’t just make a note for “future consideration”—they added it to their development cycle, updated the platform, and didn’t charge us a dime while we waited. That attention to detail and willingness to adapt has helped bring our vision to life and made their product even better. The platform is incredibly easy to use, and knowing we have a partner that listens, follows up, and evolves alongside us gives us real confidence in our long-term success. Ethos isn’t just a vendor. They’re a true partner, and I can’t recommend them enough.

Ethos is a game-changer! We’ve been using Ethos for our loyalty program, and it has completely elevated the way we connect with our customers. The interface is beautiful, intuitive, and super easy to use—for both our team and our customers. What really sets Ethos apart is the stellar customer service. Anytime we’ve had a question or needed support, the team has been incredibly responsive, knowledgeable, and genuinely invested in helping us succeed. We also love the tiered rewards system—it gives us so much flexibility to recognize and reward different levels of loyalty in a way that feels personal and meaningful. It’s clear the app was built with both brands and customers in mind. Highly recommend Ethos to any business looking to build a strong, modern, and rewarding loyalty experience!

Ethos has been easy and seamless from the start. The team brought great ideas and have helped create a unique rewards portal for our customers. Highly recommend this team and their ability to help us solve problems by consistently bringing us solutions and new ideas.

An amazing team to work with. We're building out our Loyalty and Community experience with Ethos. Things I like best: there's a ton of ways to reward customers and it helps us as a small growing brand to find new customers who are ready to contribute and support us. Special shoutout to the team!! Thanks

Vohara and team have been excellent in supporting our onboarding and ethos is a wonderful loyalty platform for a growing brand like Wild Orchard. Thanks for all your help and looking forward to growing together!

Building out our loyalty/rewards program was super seamless with the Ethos team. The teams support and white glove service has been incredible! Ethos is always rolling out new perks and benefits which is always exciting to look forward to. If you're looking for a custom loyalty solution Ethos is it!

Working with Ethos has been a 10/10 experience. Vohara, Maddie and the team has made the process so smooth and super easy! I cannot recommend Ethos more, we are excited to build our community!

From the very beginning, the ETHOS team has demonstrated patience, professionalism, and deep care in helping us bring our loyalty program vision to life. We’re excited about how the program will integrate our client's shopping experience and about the development of the platform's back end! A special thank you to Vohara and Maddie for their unwavering support, clear communication, and positive input at every step of the process. Whether it was answering questions, making updates, or simply being available when we needed them, their dedication made all the difference :) - The MSP Team