Etsy Integration ‑ DPL
Shopify Etsy Integration - Sync product, order and Inventory
Rating
4.8
feedback
480
chart
#173
All reviews
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Jan. 21, 2024
Doesn't work, support is not 24/7. Don't waste your time or money. The free plan is a bait and switch tactic because in order to get it to sync properly, you have to upgrade your plan to a paid one LOL
May 19, 2023
Spent weeks trying to get the products to link with between Shopify and Etsy and it never worked. We had all our SKU, Product titles, variant titles, qty, and prices that match exactly and it never would link. Support is horrible and they kept telling us they would respond and no one would respond. Chat is fast to respond, but often that ended with them telling us they needed to have a developer help, and then nothing would happen. I would not recommend this app. We also had orders that failed to transfer over so we had to manually process orders.
May 11, 2023
Such a pathetic customer service. Asked them 5 months long for a feature. Every time they forget and start from the scratch asking what I need. This is is not worth the money. The customer service really don´t help
Sorry for the fact that our customer service rep was not able to give you a direct reply on your feature requests which obviously caused frustration. Your feature request of not transferring the email address over from Etsy to Shopify at the time of an order is simply not possible since it's a required field to have the order accepted in Shopify. I trust aside of not being able to fulfil the feature request your experience with our app is good and that you will re-consider this review over your whole app experience. We are really hopeful you're willing to try our App again and we'll make sure your transfers between Shopify and Etsy will be fast and effective.
March 28, 2023
There were mutiple problems and their personel are only train on how to connect you and not troubleshooting. But the worst was when couldn't upload for a week. They blamed it on Etsy token revoked. It was because the shop name in Etsy had changed and needed to be re-connected to Etsy with new shop name. I found this out on my own. But they were so quick to blame Etsy they never checked. Very poor service.
Sorry for the frustration that your upload had been halted. Similar to you we have been inquiring with Etsy why your token was revoked and where awaiting feedback and how to resolve this since there was no indicator why or how this happened. Apologies if you were insufficient looped in during this period. I think it's unfair that, seeing the cause was outside our capabilities give us such review. Hopefully now that the cause and solution is clear we can onboard you back and provide you with a seamless Shopify - Etsy integration. best regards, DPL - support team
July 20, 2022
MESSED UP MY INVENTORY MULTIPLE TIMES WITH 0 SUPPORT EXCEPT "SORRY FOR THE THAT" REMOVED LITERALLY MILLIONS OF ITEMS FROM STOCK AND THEN CLAIMED "FIXED" IT DID IT AGAIN, COSTING US DOZENS OF HOURS OF TIME AND LOST SALES.
We're sorry to read that your inventory is mismatching. We investigated your particular case, found a mismatch in product attributes between the two platforms which has been taken care of. Hopefully you will re-consider our app in the future since we can help you with that.
April 27, 2022
Ich benutze diese App jetzt über Monate hinweg, so etwas schlechtes und unkompetenzes habe ich noch nirgends erlebt. Wenn ihr rechtlich abgesichert sein wollt und eine funktionierende Schnittstelle verwenden wollt, benutzt bitte nicht diese App! Das ist eine absolute Frechheit!
We’re sorry that your experience was with the app was not according to your expectations and we will take your feedback at heart. Having sad that we find it a bit harsh that despite us creating a custom feature to accommodate your request we are still faced with a 1 star review.
March 20, 2022
Despite the fact that the description f this app claims “real time sync” of orders and inventory, this has never worked for me in real time. I sell on Etsy and Shopify and want this app to keep my inventory between the stores in sync so I don’t oversell a product. After reaching out I was told “ Every 10-15 minutes, our app syncs. We currently do not have live syncing, but we are working on it for the future. When you make changes in Shopify, syncing will take approximately 10-15 minutes, and if it takes longer, you are always free to contact us.” I have yet to receive a follow up response. Is this app straight up deceiving customers with their description that it syncs in real time? If I could give zero stars I could, and I will be following up with Shopify regarding their false advertising.
The review is not reflecting accurate information about our app. The syncs are real time, which means data is processed as soon as it's received. Depending on the volume, response time of Shopify and Etsy it can be processed in seconds up to a few minutes. We have reached out several times to Northern Baby Goods but unfortunately we could not convey these insights. In case you're open for it we are happy to restart your trail give you a swift onboarding experience.
March 2, 2022
Absolutely do not use this app. The syncing from Etsy to Shopify is awful. Had so many issues with this app I finally deleted it. The sync would not update correctly and also if I had all the information input correctly, it would still result in a failed product sync. Unhappy and will not use this app again.
Thank you for taking the time to review Etsy Integration & Sync. I'm so sorry to hear that it wasn't working properly at first - we pride ourselves on providing a seamless experience with your Shopify store. Please allow us to help you understanding and streamlining your inventory mismatch.
Sept. 13, 2021
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Like every Shopify app you can simply cancel it by removing it from the installed app section. We notified you per email as well so we are not understanding why you place a 1 star review here.
April 15, 2021
App doesn't allow you to export your order from Etsy to Shopify, either I'm retarded and didn't read this write. Or their customer service agent is right and this app DOESNT allow to you transfer your orders to your Shopify? "thanks I truly wanted to spend the next 3 days trying to locate this apps code from my website"
The agent you spoke with explained that aside of the orders the products need to be present in Shopify (what our app solves for our customers) as well in order to successfully sync orders. Instead of giving him the time to explain and help you with this, you stopped the chat and left this review. Hopefully your clients threat you with more respect then you showed to us.
Oct. 7, 2020
They charge you based on TOTAL SKUs in your store not what you ACTUALLY use through their app. So not very good at all
HI there, as discussed earlier we regret that you are not happy with how you the product count is being done. We also regret that you found the need to leave a 1 star review because of a different viewpoint which does not in any way is related to the performance of our app. Here's a brief explanation about the product count: Exportfeed interacts with Shopify in order to extract the assortment and update any iterations of the assortment ( + / - products, stock count, sold, etc) This is a ongoing process in order to deliver accurate product information to Shopify and third party channels. This is exactly the reason why product count is leading for subscription prices. A standard followed among APP developers in the Shopify eco system.
July 21, 2020
DO NOT USE THIS APP. 100% FALSE ADVERTISING. I downloaded this APP to integrate my shop with Bonanza. If you look in the Ad for this APP above, you will clearly see "Bonanza" on their list of 40+ shops they CLAIM to integrate with. I downloaded the APP and sure enough, there was a link to Bonanza on their main page and I began building product feeds to sync my shop. After spending hours building feeds for each of my categories, I started the migration process and found there was no "upload to Bonanza" button. Instead, the only option was a button labeled: "HOW to upload to Bonanza". OK, so now I'm clicking on their "HOW TO " button and I get sent a page full of dead web links. When clicking on the various links of their "How To" landing page, you will see results that state: "error, no page found". So now I decide to search Youtube and Google for help. hoping that maybe another Shopify user has had experience with this APP. Furthermore, I attempted to contact Exportfeed via their chat and no one was live at that time. After the Youtube and Google searches were unsuccessful I decided to send an email to Exportfeeds tech-support asking for help. This was last Thursday. So after spending hours pulling out my hair, I wondered if I should just abort mission, delete the APP and try another source. But I decided not to act in haste and instead I'd wait for a response from tech support. Well today is Tuesday and I got my response and I was shocked to say the least. I was told "Our APP doesn't support integration with Bonanza". Seriously. They have Bonanza listed above as one of the platforms that their APP supports. They have Bonanza in their list of choices for various integrations once you're inside their APP...but they DON"T SUPPORT BONANZA! How is this even possible? The only thing I can think of is that Exportfeed probably only integrates with a small handful of the platforms listed above and the rest are all just listed to "pad their resume" and allow them to claim that they support 40+ platforms. This id a disgraceful business practice no matter what industry you are in. The way I look at this is simple, and this applies to people and to companies: either you have integrity or your don't. If they're lying from the beginning about what their product can do, what more do you need to know?
Why are you ranting and bringing false accusations to the reviews here? Is this how your clients treat you when they run into something? Our support informed you about the mismatch with the Bonanza feed requirements and offered to solve this. Instead of replying them and have a working solution you’re showing frustration what does not gives a subjective view on our app. The app powered by a team who are dedicated to always improve the APP / solution so that our clients are optimally helped. I hope you will consider this in the future while rating apps in the Appstore. ^Haico
May 19, 2020
This app doesn't work and technical support is incompetent. We gave them a try and after several attempts, orders were not syncing and the feeds were not being sent on a timely manner. This caused a complete mess with duplicate orders and unhappy customers. Save yourself the trouble. They can't get it together.
March 13, 2020
This app was an absolute nightmare! Instead of processing each order so they can be sent to the drop shipper, every order was marked as complete. If frustration were my only problem with using this software, I’d be ok. But to ruin my Christmas sales, my reputation with Etsy and cost me so much money, this is pathetic. I did not set time aside during the holidays to babysit and supposed 'automated' system that I was paying for. Then when I contacted support, they gave me some ridiculously time consuming instructions, which were very confusing. A reputable company would have fixed not only the issue, but also push thru the orders so they could be properly processed. If it were my company, I would have also offered free service for at least a year or tried somehow to find a way to make up for my client's major loss. 5-10 years of free service wouldn't have even made up for my loss. Never again Cooch
Hello Skrew, In March we receive a review which is supposed happen during Christmas? Is this a geniune review? Our support team has reached out to you and no response unfortunately. If you’re facing difficulties in using the app our team is more then happy to look into it and make sure you’re setup. But without response and a review which more looks like slander it’s hard to come to a proper solution. kind regards, Exportfeed support
Jan. 24, 2020
I write this to save others their time and sanity. Only 1 item uploaded to Etsy and got an error message for everything else, but with no way to figure out what to do. They're overseas so Live Help was always closed and the one time it was open, no response for the 40 min I was on the site. I'm MTN standard time and you can only schedule a session starting at 9:30pm and into the night. I emailed them on a Friday, got a response Monday, sent a follow up question and never got another reply.
Dec. 13, 2019
The Worst. Nobody is ever there to chat, there is not live help. Cancelled a huge amount of sales due incorrect inventory syncing. Deleted the app. amazon has just INFORMED me that my account with them is at risk of deactivation, because my cancellation of orders is at 50%. I had perfect account health with amazon prior to this horrid app. Exportfeed, remove your feeds from my amazon and etsy accounts now! Your reply to me is a bold face lie. I have all the emails/contacts/my web developer emails, all that helped to straighten out your mess and have reported you to shopify. I will also reach out to Shopify CEO Tobias Lütke. This is not good business and caused me immense downtime, and I still have my amazon on hold trying to clean up your mess! You even renamed my products erroneously causing huge confusion. Apparently you were not using my shopify feed. You must be using some other feed unrelated to my account.
Hello Michele, First of all it we are sad you had a negative experience while exporting your products and syncing your orders. Our support has reached out to you for assistance within hours but you refused our help at that time. Our team will always respond within hours on weekdays or direct during our office hours through Live chat. Sorry to say but it’s not the Exportfeed app what caused your issues but it’s the fact that you submitted products to Amazon both automatic and manually. Of course we’re more then happy to help you setup feeds and automate your order sync. Best regards, Exportfeed support team.
March 16, 2019
Absolutely terrible. Does not upload to Etsy as they state it does. No immediate support. Not worth it at all.
So you trail our solution on a Saturday late afternoon, run into something and then just decide to rate a 1 star? Why haven't you reached out for help? We have been gladly help you out. We've been trying to contact you since Sunday, emails are not answered calls are going directly to voicemail and without contacting us your telling support is unavailable? In case you're genuinely interested in having your products sold on Etsy, we're here to help you through the process of verifying your Etsy seller account, check if your assortment is up to Etsy's requirements as well as generating your feeds.
Dec. 27, 2018
Horrible. Very cumbersome to use. Really slow. Wasted half a day on this. Reeeally bad app. Do not waste your time.. The documentation is not user friendly.
Hi there, sorry to read you are not happy with solution. During December - January we had quite some development in place in order to comply with the new Shopify policy. In case you're still looking into a solution we're happy to help you selling to your desired channels. Our support team is happy to do the configuration and feed generation.
Nov. 9, 2018
System is hard to use & navigate plus customer experience is really poor. They take a long time to respond & given the nature of their product, instant replied are required. do not bother installing
Hi there, sorry that you feel difficult to use our system but if you give it a try again, you'll find that we've been making improvements in the User Experience aspect. Also, please schedule a demo for the walk-through if you decide to try again. You'll definitely feel a difference after the demo session.