Guelaguetza Designs review for Etsy Integration ‑ CedCommerce

Jan. 26, 2024

We have use this app for a few years and it works great. The reason for my review is a recent issue we had. According to the developer 'due to unforeseen circumstances' the app duplicated an Etsy order twice. This happened in the past and we just didn't follow through as the order was under $20. This time, the order was over $50. We reached out to the seller and they just closed my case the first time. I re-open the case and ask for my money back for the duplicate order and they offered to give us extra products on our plan or use their tik tok account which any of these are the solutions we need. Their app duplicated an order, so we expect them to pay for the error, in this case our money back. They just refused to pay. We just want users to be aware of this issue, watch your orders to make sure there is no order's duplication that will cause a loss for your business and the developer will not be accountable for such issue. UPDATE 1/26/24- After submitting my first review with 1 star, they approved to refund from the duplicated order. I didn't like to be pushed to publish a bad review in order for them to make the right decision, this decision should be done the first time I reached out, recognized the mistake, pay me for it and move on. The app is truly great, didn't have issues other than 2 duplicated orders. It runs very smoothly, support is always available and glad they were able to refund me. Giving it a 4 star because all the hassle they made me go through instead of doing the right thing the first time.