Retro-Sauce review for Etsy Integration ‑ CedCommerce
Sept. 17, 2019
STAY AWAY If i could give this app a minus I would and strongly recommend that you avoid this app at all cost. This app is full of people doing fraudulent activity. My first sale on this app happened to be a fraudster instead of helping me through support they closed my account down and refused to speak with me. When I contacted them via phone they just hung the phone up on me. The same person then went onto my website and tried to purchase more goods which i quickly notified shopify which they talked me through the process of how to handle this in the future. A far lot more than what ETSY had provided me with. I will be definitely reporting this app and advise anyone to steer clear.
Dear Retro-Sauce, We feel really sorry that your Etsy has been closed. But we would like to inform you that the Etsy Marketplace Integration App is not responsible for the same. We (CedCommerce) are 3rd party integration provider and we are only responsible to connect your Shopify store to Etsy.com, uploading products, sync inventory on both end and manage orders from Etsy to Shopify. As your account has been closed, this is done from Etsy's end and this is a separate decision from our app. If they found any suspicious activity with accounts, they close the account. Also, it seems that you had tried to connect with their support team, we feel bad that you didn't get any positive response from their end. I hope now you must have been understood that this was not the fault of the app. We are always seeing the future to work with you again. Thanks, Team CedCommerce.
