MINIturrific review for Etsy Integration ‑ CedCommerce
June 3, 2022
I don't recommend this app. I was initially excited to find an integration app with such high reviews, but am beyond disappointed with both the app and the customer service I received. I set up the app a few days ago and started a sync with my Etsy shop I had the app set to not sync pricing and variations since I charge more on Etsy and I have to set up variations differently on Etsy to get it to function. The sync seemed to go smooth aside froma few items I needed to map. Then I got an order, it came through with the app and the pricing seemed low but I didn't think much of it. Then today I noticed the pricing on an Etsy order was way off. I went to my Etsy shop to take a better look and realized that all of my pricing had been overwritten to match my Shopify pricing and all of my variations that were linked had been deleted. Hours and hours of work had been wiped out. When I contacted support in hopes of a solution to get this fixed they told me I must've adjusted the pricing through Etsy myself. It turned into an infuriating conversation where I was basically told over and over that I should be adjusting the pricing on their app and not directly on Etsy (I didn't adjust anything) and that there was nothing they would do to help fix their programs mistake that has now cost me money. When I asked about a refund for the month since my trial just ended last night and clearly their app was not working on my store, I was told that they already showed me how I could {manually} fix the errors and they don't give refunds if the product has already been used. I'm disappointed because I really wanted this to work.
Dear MINIturrific, We feel sorry that our app couldn't meet your expectations. We want to explain why you faced such an issue. You don't want to sync your price and variation from Shopify to the App Store and manage them separately on Etsy. For this, we have provided a feature in our app through which you can have control of the syncing process. We found that you were not using that feature. And so your data is overridden on Etsy. As per Etsy API restriction, there is a single call for Inventory and Price syncing. So whenever you disable any of these, both will not work for you. As per your conversation with one of our support team members, we didn't find that you asked for any refund. As we believe in customer satisfaction and support, we will process your refund. We still want that you use our app. We are waiting to hear back from you. Thanks, Team CedCommerce.
