Moontide Vintage review for Etsy Integration ‑ CedCommerce

Re-rate 6/24/23: They have since bounced back from my original review. Customer service is now back on the ball, thankfully, and answers speedily. 11/27/22 Total customer service fail. I had been using this app successfully and suddenly it stopped working and my site doesn't link to the app. I opened a ticket with the supposed 24/7 customer service. Seven days later, in the middle of holiday selling season, and no one has addressed the issue. I have added to the ticket 5 times and still no response. I am NOT happy. I was planning on adding their eBay integration app after Shopify retired the eBay selling channel, but I am thinking twice! So frustrated.