Etsy Integration ‑ CedCommerce

Sept. 21, 2020

Would give zero stars if possible. Wanted to integrate our shopify and etsy shops but when we tried we could only sync 48 of our 68 listings and when we tried to fix that issue 14 of our listings were completely deleted from our etsy store. Not only did they delete, but we are a company with over 250 sales per day, and lost all database info of how many favorites each item had. Nobody could give us a complete answer as to what the issue was. When I tried to repost my deleted listings I received an error code and nobody could tell me what it meant. the only thing anyone could do was forward the issue to the next person. I am still waiting to hear a solution so I can fix the problem and move on. the app is very difficult to navigate and I really wouldn't recommend it to anyone with more than 5 listings and any variables. It seems as though this app can't handle the volume that our shop was doing and the integration part obviously doesn't apply to the formatting of your listing descriptions. overall just not well put together. We have lost all of our individual ratings for those 14 listings and we will never be able to get those back. Losing out on any sales is detrimental to a small business especially during a pandemic, but this is completely ridiculous. In the end, we were offered 2 more free weeks to try the program, but we absolutely cannot "try" software/apps that should work upon first install.

Sept. 23, 2020

UPDATE: The app deveIopers reached out and denied responsibility for this and blamed etsy, said they emailed etsy and copied me which I did not receive. Promised to get back to me in one day and did not. This is a total shame because I was selling thousands on etsy with this app before this happened so not only has this cost me out of pocket expense for my loses and legal counsel but also thousands in sales. I used this app for over a year and it worked fine until one day it loaded my listing over 2500 times over a month and a half period and cost me $575 in listing fees. I contacted Etsy and they told me the program had done it. I reached out to the developers and they said too bad so sad. At this point I am seeking legal action against this company to recuop my losses. I sold a lot with this program but that error cost me most of my profit.

Aug. 30, 2020

This app is so buggy, it's constantly having issues. If I could do it again I would invest in a 3rd party inventory management system like Ordoro. Eventually I'll make time to do the switch so I don't have to deal with these constant errors.

July 16, 2020

waste of time. Its a trap never use it. We add some products that was a big mistake. There was no any keywords can you believe it for etsy without a keyword listing is nothing. Never use any ced app they are lier. they only think you money. They are starting to help when you need real help they want to charge a lot of money! shoify must restrict ced for users!

June 17, 2020

STAY AWAY! Within 48 hours of using their app and syncing product listings, my account was deactivated and can no longer get it back. This has been detrimental to our business. I've tried contacting them to get a refund and still waiting over a week a later. Terrible customer service.

May 27, 2020

It's not easy to use. I uploaded 300 listings and only 68 were successful. The ring sizes are all displayed in color, which is more complicated than my own uploading. To be honest, I will not try this APP even it's for free. Cost me $ 60 and I deleted it in just one day.If I am satisfied, $ 600 a month is not a problem, very disappointed.It ’s all your fault, it ’s nothing to do with SHOPIFY

May 12, 2020

For etsy - its a bit expensive and more manual then desired but it works. Regarding their policy of emailing me spam, not a huge fan. On their privacy policy they claim "You could also unsubscribe to the email services of CedCommerce by clicking on the unsubscription link provided at the bottom of the email." but no such link exists. I wish they would respect my privacy and not send me junk like "[1 Day To Go] Live Webinar on Business Growth in Crisis | Experts from Google & CedCommerce".

May 5, 2020

Horrible app! I don't recommend anyone to spend his time with an app which confuses you more then to help you. The import option doesn't work. For any question, the answer is "contact shopify because..., our app is perfect". I still don't understand how this app can help me, and you must to pay $60/month for that. Very disappointed!!!

June 1, 2020

An abosolute nightmare! Where do I start... I have almost 300 listings in etsy and used this app to transfer my listings over and then had my inventory synced. ( sounds great right? ) -This app deleted over 100 of listings on etsy.. OVER 100!!!! poof gone. It was beyond upsetting to try and get them back. They blamed etsy..... which was not the case at all. As soon as I "synced" my products for the first time it happened. so that was a complete disaster. Etsy was able to find all my deleted listings and pull them back ( thank god for etsy! ) I decided to keep moving forward with this app in hopes that, that was just a one time thing. After spending over 2 days worth of work on changing my titles and descriptions on all my listings on shopify, I had to create catalog in the app for my product to actually work... well once I did. ALL MY 2 days work ERASED and was completely reset to the original description and titles on all my 300 listings. At this point I felt like I had done so much research and invested SOOO much time into this app, that something had to give.. and had to work for me once I got everything set up. Everything was up and running after those major disasters, and from the moment I started using this app for syncing inventory and stock IT DOES NOT WORK. I am spending double the time I should be going back and forth between shopify stock and etsy stock to MAKE SURE THIS APP is pulling the inventory out when something sells on etsy! When I manually change the inventory on shopify it NEVER changes on etsy. Its a MESS! ( the app is NOT doing its job ) A complete mess. Its happening almost every 2nd day, and I feel like a babysitter. I have to manually watch the app MYSELF to make sure its working.. and its always not. I am over selling my product, having to tell customers sorry we dont have that... I continually have to reach out to the support team to fix the app ALL THE TIME. ( they are probably sick of me too! ) I am so over this, and sick about how much of my time I have wasted. The team is very friendly and kind but the app itself is a COMPLETE WASTE OF MONEY. Please do not try this app, I promise you it will make your life extremely stressful every day you use it. I do NOT want anyone to go through what I am currently going through and have been through with this app, its made my life and business a disaster and by NO MEANS easier at all. ** Update. 3 weeks later. Woke up in the morning and 94 listings were INACTIVE on my etsy acount!! GONE, LOST MONEY. My inventory was all over the place and still isnt matching. I cant believe im paying this app to LOSE money/sales. literally speachless.

June 25, 2020

REVIEW UPDATED JUNE 25TH After having left a negative review, someone went ahead and called my phone number around 4 times at 12 am and woke me up several times. Then my phone kept buzzing and someone was sending me messages on whatsapp. Until he said he was from CEDCOMMERCE. This is unacceptable. The guy sent around 10 messages and would not leave me alone. What is wrong with you guys ? Totally unprofessional. I never gave permission for anyone to contact me and I certainly don't want to hear about it at 12 am when I'm already asleep. I really regret having installed and bought the yearly app. Not recommended. Original review: Customer service is great but I do have several complaints. I am tired of having to update the shipping manually. My supplier updates the tracking numbers but they don't automatically sync on Etsy. I already told Cedcommerce customer support several times. One guy said it was because I was using 17track for tracking numbers and that someone would get back to me. Another person said that it was because I hadn't added them myself.. He didn't understand my question. Every single day, I have to check the tracking numbers and add them manually on Etsy. I am tired of doing this. Another thing is that, cedcommerce misses a few orders here and then ! I've had a few orders that were about to be overdue and cedcommerce didn't even sync the orders with my supplier. I keep asking them why it keeps happening and they say it's because of the API and that it shouldn't happen again but it does. I bought the $360 something year plan because I thought this would be a good app that would do its work. I am disappointed. I am doing the same amount of work after I finished with my store and these people clearly don't can't fix the issues I have with their app.

April 16, 2020

Free 7 day trial - it asked me immediately to authorize a $360 payment (before using the trial). The trial is limited to 10 products - not made very clear.

March 7, 2020

I'd started a trial period of the Etsy Marketplace Integration from CedCommerce yesterday. I've connected 50 listings on Etsy together with their support girl . She offered me to connect subscribe Plan with charging card if I wish to connect more 50 listings, but I've decided to try it before... By the end of the day, their software deleted!!! all >50 SKUs in 3 of my 50 listings on Etsy leaving only these marks: ced_2360758796298 - in listing 1 ced_2494337024010 - in listing 2 ced_21389023674445 - in listing 3 I immediately turned off these and no longer dared to connect when their support asked me to do it. It was a great luck, that I noticed the destruction of my listings! Actually, it’s scary when listings that make 182 sales are deleted... What are you doing guys? I should file a lawsuit against you for such "work", but I really no have time to do it. Be sure there is a victim who will do. ======= March.3 update: we've almost repaired 3 listings manually and found another good sync service. Their support asks me to delete this review every day. No guys, don 't waste time on this, we'd trial and something is wrong in your application, if it behaves this way - repair your APP, so that no one else sees your APP delete its products. I admit that those who write positive reviews here did not have to go through this and they are really happy with this APP, may be... Uri, email: [email protected]

Feb. 3, 2020

poor service. transactions are hit-and-miss with the integration. i do not recommend this app for use with etsy.

Jan. 8, 2020

App doesn't sync properly which has led to products being oversold. App developer doesn't respond to these issues and other questions. I'll be looking for a better alternative.

Dec. 22, 2019

These guys have serious problems with their chronjobs. I have had to manually update syncing several times as I've been testing this app over the last month. It's generally unreliable and I've oversold products multiple times because it doesn't sync properly. Huge headache. Seeking alternatives. I would like my money back.

Jan. 27, 2020

NEVER NEVER REFUND ME ! IMPOSSIBLE WE ASK FOR REFUND DUE PROBLEM WITH ETSY AND TELL ME YES SURE NO PROBLEM , AFTER 3 MONTHS NOTHING !! BE AWARE FOR THIS INDIAN SHIT!! Rishabh is bad person that I never saw , promise me to send back money and stolen it , maybe for a cup of RICE. Be Aware is indian stolen

Nov. 9, 2019

If i could give this app less than one star i would- only based on the lack of customer service. I installed this app- and i was unhappy with the pricing- due to only a 7 day trial being available, i did not feel comfortable paying $360 dollars up front for a years worth of an app that i did not like - nor did i feel comfortable paying $60 per month until i decide whether of not i liked the app. Being new to shopify, i wasn't sure how to go about canceling the app, so i asked the chat box the app provides. Moattar Raza answered my chat. I asked multiple times how to cancel - and i did not get an answer on how to cance without being charged for almost 15 mins - all while he harassed me asking questions about why i wanted to cancel- and tried to offer a discount of a small 10% rather than telling me how to cancel. Overall - the customer service is not worth the headache - find a better app.

Sept. 17, 2019

STAY AWAY If i could give this app a minus I would and strongly recommend that you avoid this app at all cost. This app is full of people doing fraudulent activity. My first sale on this app happened to be a fraudster instead of helping me through support they closed my account down and refused to speak with me. When I contacted them via phone they just hung the phone up on me. The same person then went onto my website and tried to purchase more goods which i quickly notified shopify which they talked me through the process of how to handle this in the future. A far lot more than what ETSY had provided me with. I will be definitely reporting this app and advise anyone to steer clear.

Aug. 12, 2019

Instructions are in poor English and app is really slow. The support doesn't understand what is happening. The app completely failed to do the basic part of it's description. It immediately got my Etsy account suspended and didn't even upload product variants and only uploaded 9 out of 35 products.

Aug. 1, 2019

If you're doing print on demand, forget about this app. If you have a store with many products, you will eat up the SKU limit quickly and need to purchase an additional subscription. Its a huge time sink with little documentation or help. If you cancel, zero refund and you still get bombarded with emails with no way to stop them.