EU Withdrawal Button & Form

Hi Elektor, Thank you for taking the time to leave a review. We pride ourselves on fast support and looked into your case immediately. We received your email on June 30th at 16:29 and our team replied at 16:50. Since you haven't seen our message, please check your Zendesk system, as our reply was successfully routed there rather than a standard email inbox. Additionally, please note that we offer almost 24/7 Live Chat support on our website for all our customers. If you ever need immediate, real-time assistance to get an issue sorted, our agents are always available. Best regards, EU Withdrawal Team

Hi there, Thank you for your feedback. We take your store's SEO and customer experience very seriously, and we completely understand why you were alarmed to see your page content change. To reassure you and other merchants, we want to clarify that our app is completely safe to install. Our app strictly operates without the write_themes access scope. Because of Shopify's security architecture, it is technically impossible for our app to automatically alter your theme code, change file settings to disabled: true, or replace existing content on its own. What likely happened: If you added the app block to your "Default page" template within the Shopify Theme Editor, Shopify will automatically display that block on every page that uses the default template (including product guides and landing pages). To resolve this, the withdrawal form simply needs to be assigned to a new, dedicated page template rather than the default one. We would love to hop on a quick call to help you fix this and guide you through the correct Theme Editor setup. Please reach out to our support team so we can get your withdrawal page running perfectly without affecting the rest of your store! Best regards, EU Withdrawal Button Team

Hallo, vielen Dank für Ihr Feedback. Unsere EU-Widerrufs-App kann tatsächlich zu 100 % und dauerhaft kostenlos genutzt werden – ein kostenpflichtiges Abo ist nicht erforderlich. Falls Sie Unterstützung bei der Einrichtung benötigen, melden Sie sich gerne jederzeit bei unserem Support-Team per E-Mail oder im Live Chat. Wir helfen Ihnen sofort und unkompliziert weiter! Viele Grüße

Hi Adotec Gear, thank you for taking the time to speak with us today. We really appreciate merchants who are proactive about their store's setup! We wanted to clarify the app’s architecture for other store owners reading this review. The app is intentionally designed around a two-step flow, which aligns with the EU Directive (2023/2673)/German regulations (§ 356a BGB): Step 1: The customer clicks the initial trigger button (e.g., 'Cancel Contract') on the storefront. Step 2: The customer fills out the provided form and clicks the final submission button (e.g., 'Confirm Cancellation') to officially send the request. Introducing a third step or page like you expect before the final submission adds friction that could be interpreted by authorities as an unnecessary hurdle. The legislation emphasizes that the cancellation process must remain as simple as possible. While we build our tools to meet these strict legal standards, we always recommend verifying your final storefront setup with your own legal counsel. Our support team is always available to help you!