GM Event Ticketing
Design, sell, and scan tickets using Shopify
Rating
4.8
feedback
33
chart
#5,441
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
0%
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Less than a day
3%
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Less than a month
21%
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Less than a year
58%
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More than a year
18%
Reviews Summary
The Event Ticketing app has received overwhelmingly positive reviews from users who have found it to be a valuable asset for managing ticket sales and events. Users appreciate the ease of use, efficiency, and customization options offered by the app. The support team, particularly Jeff, has been highlighted for their responsiveness and helpfulness in addressing queries and providing solutions. The app has been commended for its ability to streamline ticketing processes, improve check-in experiences, and enhance overall event management. However, there have been a few negative comments regarding the level of service, specifically delays in addressing issues and limitations in certain functionalities like email reminders and Android phone compatibility.
Highlights
Review RSS Feed
All reviews
Dec. 11, 2025
May 21, 2025
July 22, 2024
We've been using Guest Manager for our events for the past 2 years and its been perfect, does everything we need it to do. would highly recommend
Thank you Derryn! FYI - We have released two great things in the past month: A new native Shopify POS plugin for ultra-fast ticket scanning and check-in, and support for Shopify's new Checkout Extensibility where Event Ticketing lists all the customers tickets on the Thank you and Order Status page (so the customers can download, transfer, complete required questions, change tickets to another date/time, or upgrade tickets) all without leaving your store.
May 8, 2024
Jeff at "Event Ticketing" has always been there for any support I needed...and fast. That includes listening to feature requests, and acting on them. Killer "ticketing app" and even better support.
April 30, 2024
We were able to sell a good amount of tickets, and were generally quite happy with the app. However, the level of service was not there. Jeff seems like the only person who can help but he is often busy and cannot/won't look at your issue for months (5 months and counting). For the money paid, I just couldn't justify it and looked elsewhere. There are other limitations to the app (they don't have email reminders, for instance, as well as not being able to check in customers with an Android phone, no easy way to export attendees, plus more). I had enough and have looked elsewhere.
Kat, it's a bummer we couldn't resolve things. The issue you refer to was a feature request that I didn't believe to be a good fit for the app. If I implemented everything customers asked for, then this app would be a mess. I focus on a few important things and doing them well. Speed, reliability, and ease of use. When I consider new features, I weigh four things: how many merchants need this and how many have asked for it, do I instinctively believe this to be a good value-add, how important is this compared to other fixes or features, and finally, is this a good customer to work with. Unfortunately your request missed all the marks. I apologize if I wasn't clear on that - it's my fault that I didn't set expectations appropriately. I do commend you on selling thousands of tickets with Event Ticketing. Regarding the limitations you mentioned: 1) Yes we have email reminders that can be automatically scheduled X hours before an event 2) Yes we support check in and scanning tickets on Android using our Shopify POS Plugin 3) Yes of course we support exporting attendees to a spreadsheet, with very good filtering: by ticket type, date ranges, name, checked in status, and a dozen more. Fun Wheelin', Jeff
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