GM Event Ticketing
Design, sell, and scan tickets using Shopify
Rating
4.7
feedback
33
chart
#4,875
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
0%
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Less than a day
3%
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Less than a month
24%
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Less than a year
58%
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More than a year
15%
Reviews Summary
The Event Ticketing Shopify App has received mostly positive reviews from users. Customers appreciate the app's ease of use, efficiency in selling tickets, and the ability to customize event management processes. The support team, particularly Jeff, is highly praised for being responsive, helpful, and quick to address any issues or questions. Users also highlight the app's seamless integration with Shopify and the variety of features it offers, such as check-in options, customization of tickets, and event management tools. However, there are some negative comments regarding the level of service at times, with delays in support responses and limitations in certain functionalities like email reminders and Android phone compatibility.
Highlights
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All reviews
May 21, 2025
July 22, 2024
We've been using Guest Manager for our events for the past 2 years and its been perfect, does everything we need it to do. would highly recommend
Thank you Derryn! FYI - We have released two great things in the past month: A new native Shopify POS plugin for ultra-fast ticket scanning and check-in, and support for Shopify's new Checkout Extensibility where Event Ticketing lists all the customers tickets on the Thank you and Order Status page (so the customers can download, transfer, complete required questions, change tickets to another date/time, or upgrade tickets) all without leaving your store.
May 8, 2024
Jeff at "Event Ticketing" has always been there for any support I needed...and fast. That includes listening to feature requests, and acting on them. Killer "ticketing app" and even better support.
April 30, 2024
We were able to sell a good amount of tickets, and were generally quite happy with the app. However, the level of service was not there. Jeff seems like the only person who can help but he is often busy and cannot/won't look at your issue for months (5 months and counting). For the money paid, I just couldn't justify it and looked elsewhere. There are other limitations to the app (they don't have email reminders, for instance, as well as not being able to check in customers with an Android phone, no easy way to export attendees, plus more). I had enough and have looked elsewhere.
Kat, it's a bummer we couldn't resolve things. The issue you refer to was a feature request that I didn't believe to be a good fit for the app. If I implemented everything customers asked for, then this app would be a mess. I focus on a few important things and doing them well. Speed, reliability, and ease of use. When I consider new features, I weigh four things: how many merchants need this and how many have asked for it, do I instinctively believe this to be a good value-add, how important is this compared to other fixes or features, and finally, is this a good customer to work with. Unfortunately your request missed all the marks. I apologize if I wasn't clear on that - it's my fault that I didn't set expectations appropriately. I do commend you on selling thousands of tickets with Event Ticketing. Regarding the limitations you mentioned: 1) Yes we have email reminders that can be automatically scheduled X hours before an event 2) Yes we support check in and scanning tickets on Android using our Shopify POS Plugin 3) Yes of course we support exporting attendees to a spreadsheet, with very good filtering: by ticket type, date ranges, name, checked in status, and a dozen more. Fun Wheelin', Jeff
Feb. 7, 2024
This app has been a great asset for our business, making keep things organized in our back end so we can get more folks into our workshops. Without this, it would be much more chaotic for our 100+ events a month! Had an issues with refunding credits to a customer, Jeff figured out a fix and implemented it in less than 30 minutes.
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