Chupate una Japi review for Evey Events & Tickets
May 28, 2023
The app is GARBAGE, I'm 90 minutes from the start of the event and the validation and service is completely down, I can't access the app from Shopify and customers can't see their tickets. Nobody responds to this urgency, you are disgusting.
Hi there. I appreciate you taking the time to leave this review. I'm sorry our technical issue had such a serious impact on your event. It is extremely rare for Evey to go offline like that. However, it did go offline, and it did mess up your event, and we truly regret that. I know we can't go back in time to fix the event experience for you or your attendees, but I will make sure that you and all our other merchants who were affected by this outage are given priority in the coming months to ensure all your future events run smoothly. The timing was bad for us as well. It happened right when we typically have our fewest staff online. It took us longer than it should have to get the right people working to fix the issue. This is something we're addressing and will improve going forward. I hope you choose to continue doing business with us. We really do care about your experience. We will do better. Thank you, Hannes Bez | Director of CX
