Evey Events & Tickets

The service was great, but the customer service disappeared. Now, all customer service is handled by an AI agent.

I originally left a 1-star review, but after spending more time with the app, I wanted to update it to better reflect my overall experience. I started on the free plan to evaluate whether the app was a good fit for my business. One major frustration was that the admin panel allows you to configure recurring events while on the free plan, but it doesn't make it obvious that customers cannot actually purchase tickets for those recurring events unless you upgrade. From the admin side, everything appears to be set up correctly, which led me to believe it was fully functional. I spent nearly 10 hours troubleshooting, lost an entire day's worth of work, and missed out on customer sales before finally discovering that the limitation was tied to the free plan. I believe this restriction should be communicated much more clearly to prevent other users from going through the same experience. My second criticism is the lack of live customer support on weekends. If you're running events on Saturdays or Sundays, that's when you need help the most. Unfortunately, there is no live support available during those times, which can be stressful when you're dealing with ticketing issues. That said, I also want to give credit where it's due. The app itself is outstanding. After trying nearly every ticketing app available for Shopify, I genuinely believe Evey has the best feature set and the most polished product. Once everything is configured correctly, it works extremely well and offers capabilities that many competitors don't. In my opinion, the software deserves 5 stars, but the communication around free plan limitations and the lack of weekend support bring my overall rating down. If those two areas were improved, this would easily be one of the best Shopify ticketing apps available.

This app is wonderful for our semi-annual pop-up events we host. The ticket products are easy to set up and when set up correctly, they collect the all the information we need for our events. The check-in process is easy and customers like the ease in pulling up their tickets when attending the event. The only complaint I have is that I have to disable the Shop Pay feature and the Apple/Google Pay/PayPal options for my WHOLE ONLINE & IN PERSON store while I am selling tickets for my events because this app does not support dynamic check out systems. When these are not turned off, tickets can be sold but no customer information is collected. We unfortunately figured this out after we had sold over 180 tickets to our 300 ticket event, so we missed gathering customer data on all of these tickets. In addition, disabling these features for the rest of the business for the 5-6 weeks leading up to our events also has a negative effect on our business flow. This would be my only complaint for this app. Lastly, to end positive, the help feature and customer support is always wonderful and we have resolved any issues quickly if and when they do arise. A little more app development on the dynamic checkout side would allow me to give this a 5 star!

Good App and really good support

Thanks for all your help Ron

Evey has been great for our art festival. Really glad we moved to it. Great customer service!

Llevamos varios años usando la app. Nos es muy funcional para eventos presenciales. Para actividades en linea me parece muy caro y dejé de usarlo dado que la mayoría de actividades son gratis. En eventos grandes si es sumamente funcional ya que varias personas pueden escanear al mismo tiempo, la app es muy facil de usar y casi no comete errores. La función de envio a mensajes a inscritos es estupenda por que tiene más rating de apertura que los mailings.

I've used Evey Events for a few years now and love it! It really easy for my customers to purchase tickets on my website with the help of this app.

HANNAH IS INCREDIBLE!!!!