Evey Events & Tickets
Evey Events on Shopify
Rating
4.4
feedback
211
chart
#11,932
All reviews
Review RSS Feed
Nov. 25, 2025
Hi there, we’re really sorry to see your 1-star review. We tried to look into this right away, but we couldn’t find any support tickets or messages from your store, and we don’t have any contact information on file to reach out and understand what went wrong. We genuinely want to help and resolve whatever issue you experienced. If you’re open to it, please reach out to us directly through the in-app chat or at [email protected] so we can take a closer look and get things back on track for you. Our team is always here to help, and we’d love the chance to make this right.
Nov. 18, 2025
(1) Ticket fees get lumped into the price, it does not break them out as separate line items (2) selling via POS does not work for recurring events (e.g. museum admission) because there is no way to choose the event date. Evey acknowledges that POS integration is broken in their knowledgebase (3) The workaround is to go into the order after the fact and assign a date, but it's a hassle and easy to forget/difficult to enforce with the front desk staff.
Thanks for taking the time to share this detailed feedback. We’re really sorry that your experience hasn’t matched the standard we aim to deliver. Regarding the ticket fees, Evey does support fee separation in many setups, so we’d like to take a closer look at your specific configuration to help get this working the way you expect. For POS recurring events, you’re absolutely right; our team has acknowledged the existing limitation in the knowledge base. We understand how frustrating it is for front-desk operations, and improving POS support (including date selection for recurring events) is already on our product team’s roadmap. We’d love to gather more details from your setup to make sure your use case is fully covered in that update. In the meantime, we’d really appreciate the chance to work directly with you. We’ve reached out to you privately to better understand your store’s configuration and help with immediate solutions wherever possible. Thank you again for the honest feedback; it genuinely helps us prioritise the right improvements. We’d like to turn this experience around for you.
Aug. 15, 2025
Extremely disappointing experience. I was charged three times for the same order, and despite reaching out, the company refuses to issue a refund. Customer service has been unhelpful and dismissive throughout. At this point, it feels like a scam — I would strongly advise others to be cautious before downloading.
Hi team, We're sorry you've had this experience. Our team has looked into your case and only sees a single charge on our system. To help resolve this quickly, we've asked for a screenshot of the duplicate charges but haven’t received one yet. Without it, we’re unable to verify the issue or assist further. We're still here and happy to help as soon as we receive that information. - Evey Management Team
Aug. 8, 2025
We were initially excited by the features this app promised. However, we've encountered many issues and have wasted countless hours trying to get to the bottom of them. We've not seen any improvements to this app since joining, only features breaking. We've experienced issues stemming from Evey involving ticket transfers removing the date info from courses; email template functionality breaking; an issue where British Summer Time has not been factored into Google Calendar invites, meaning customers could think their course starts an hour earlier or later. Courses can be oversold due to the way the front end works. On top of that, customising the course PDFs is very bare bones, and we were only able to add in a course description, image and logo through coding, something to factor in if you were planning on using this feature. It's a shame as this app could be very good with some fixes and TLC, but it feels like a half finished project.
Hi Hobbs House Bakery and team, Thanks for sharing such detailed feedback. We understand how disruptive these issues have been for you, and our developers are treating them as a top priority. Work is already underway to resolve the issues you mentioned. We’re committed to delivering the stability and functionality you expected and will keep rolling out fixes as quickly as possible. We'll let you know immediately once we have an update. - Evey Management Team
Aug. 7, 2025
App doesn't work! No one is receiving their tickets. Terrible integration into Shopify and not user friendly or comprehensive at all. Customer service also is no help! Totally Bogus!
Hi team, We're sorry to hear you’ve had such a frustrating experience. Email delivery can be tricky when third-party services like Microsoft and GoDaddy are involved, but we’ve been working closely with you to sort out the setup and shared detailed steps for both platforms. Zach even provided tailored guidance, and we're still standing by for your update. We’re committed to helping you get this resolved fully. Please reach out to us if you still need further assistance. - Evey Management Team
July 21, 2025
Hi - I have a concert set for two nights. People are buying tickets but I and the buyers can't see which night they have purchased tickets for. Can you help straighten this out for us ? Thanks ! Randy Now's Man Cave
Hi Randy, Thanks for reaching out and sorry for the confusion. We responded to your original support ticket but didn’t hear back, so a team member followed up again today to help resolve this. We're here to get things sorted quickly and make sure your event runs smoothly. Just reply to that message when you can. We look forward to your response.
June 5, 2025
Cost too high for user.
Hi Heroinmart and team, Thanks for your feedback, and sorry to hear the pricing didn’t meet your expectations. Someone from our team has reached out to discuss your concerns directly and explore how we can better support your needs. - Evey Management Team
May 19, 2025
Look elsewhere. Set up was easy but their app crashed multiple images on our website. Unfortunately we had already sold multiple tickets and so have to keep the App installed until the event and try to work with customer service to get a fix. Their customer service is non existent, weeks of 'checking' or 'escalating' all whilst their app was ruining our website. The issue is still outstanding whilst we go through multiple different customer service agents, none of whom actually do anything to help. Avoid.
Thanks for your honest feedback. We're really sorry for the trouble this caused. While it took longer than it should have, we’ve just released a fix and have reached out to confirm it’s working on your end. Your report helped us catch a rare theme issue, and fixing it will help other merchants too. We know how important fast support is and are working to do better. Thanks again for your patience. - Evey Management Team
April 26, 2025
Reports are not accurate
Thank you for your feedback. We're sorry to hear you're experiencing issues with your reports. Our reports are accurate based on the orders and sales processed through Shopify, but we want to make sure everything is working correctly for you. Someone from our team will be reaching out shortly to help investigate and resolve the issue. - Evey Management Team
May 2, 2025
Because everytime i open this app it prompts me for a review. Super annoying. Update. I'll post a 1 star review everytime I see this prompt.
Thank you for your feedback. We sincerely apologize for the inconvenience caused by the review prompts, we appreciate you bringing this to our attention. We're currently reviewing how we manage prompts to improve your experience. Someone from our team will be reaching out directly to assist you and make sure you're fully supported. Please don't hesitate to share any additional feedback, we're here to help. - Evey Management Team
May 1, 2025
This is just scam! We used Evey for an huge event, and took the biggest paid plan - but MANY times the app just crashed, and all the tickets went sold out, this has happened many times, and customer services promises every time that i would not happen again.. Customer service is not helping with anything, and just send you articles.. If your event is serious, I would recommend to NOT use Evey! UPDATE: I talked with u guys 4 or 5 times, and everytime u said it was fixed, but we had to find the error again ourself.. And now we also have to pay for the free tickets we created, because a SUPER bad guide! same as before, we recommend ALL serious business to NOT use this app
We're sorry to hear about the challenges you faced using our app, especially during such a critical event. We know how important it is for things to run smoothly, and we regret not meeting your expectations. After taking a closer look, we found that the "Track Quantity" setting was causing the sold-out issue. Our team disabled it, fixed the setup for the event you mentioned, and shared video guides to help prevent this going forward. We are currently working closely with our developers to dig deeper into the inventory issue you experienced. Your feedback is taken seriously, and we're committed to making sure our app can support events at any scale with reliability. - Evey Management Team
May 9, 2025
Unfortunately, more and more features are not working as they should or still "temporarily" disabled . e.g: - It is no longer possible to send a simple confirmation with the ticket to people who register, which means no check-in with tickets - Visual bug on notification preview - Sending a simple test email is still "Temporarily disabled" - No add to calendar - No Scheduled Avalibility Not sure we will continue to use this app.
Thank you for your honest review! We're sorry the availability date feature isn't performing as intended. We're committed to fixing this issue as soon as possible. -Evey Management Team
July 25, 2024
Sadly, although they show signs of promise the Ap and the Customer service is slow. Known issues they haven't resolved for some 2-3 months: #1 - Can't send attendee messages - we've been told this is disabled because of spam. We need to do this regularly to send out information before an event. They've said, "we'll fix it soon" #2 - The dang purple help window is in the way of a key button that allows you to execute a command. No matter if on mobile or desktop that help window blocks a critical save button - we've told then and gotten no response. #3 - Slow server. So we have multiple dates that need to be selected, often the calendar takes too long to load (even with exceptional wifi) and our customers select an option without a date - which then doesn't create a valid ticket and a lot of extra work. #4 - Attendee lists are not searchable as indicated with search bar. Multiple people have tried in a list of 100 to find their name and it does not search properly. There are more issues, I just can't name all the ones not resolved. This ap is probably ok if you don't ask anything of it. But we used to do something like 1000 tickets a month with them and it's been lots of extra work on our end, thus making it more expensive than other similar aps. Our experience is based over a 2 year period
Thank you for taking the time to give us this feedback. I'm so sorry about your poor experience with us over the last few months. I've already made sure that the problems you mentioned were escalated to top priority, but that really doesn't mean much until we confirm at least some of them are resolved. In the meantime, I'll be reaching out to you directly. If you're open to it, I'd like to chat about your experience on a call. I hope we can turn things around for you, and I definitely want to make sure we do our utmost to prevent these kinds of headaches for all our customers going forward. Hannes Bez | Director of Customer Experience
April 30, 2024
Easy to understand, intuitive interface, great support. UPDATE: We have had various issues since writing this review, and we cannot get any of our issues sorted. There are limitations we are not happy with - for eg. we are not able to export a month's worth of orders - this seems like a basic function? The automated email reminders are not working with no timeframe for when this will be up and running again. We'll be lucky if its working within 12 months, as no one seems to care.
Hey Wheely Fun Club! We're reaching out to see if we can help address the issues you've had, so sorry for the frustrations you've experienced. We are going to do our best to make things right!
Feb. 18, 2023
This app had so many glitches once we went live. Customers can buy more tickets than inventory allows. No one to help during customer service hours. Very disappointed in this app and service. Had to update my 5 star review because we had SO MANY issues.
UPDATED REPLY: I'm so sorry about the problems you ran into over the past few days! Our team is working on this as a highest priority. I'm checking in on this along with our Team Supervisor, Sharky, several times per day. Thanks for your patience while we turn this experience around for you! - Hannes Bez, Director of Customer Experience PREVIOUS: Thanks for the kind words! Ron's a gem, isn't he? If you need anything else, he'll be standing by with the rest of the Evey team to make sure you're taken care of.
March 23, 2018
I managed two stores. the first few events we ran worked fine. The setup was painless. However, one event keeps every day drops the number of tickets available, to match the number that have been sold. So the store shows it sold out. Problems come up with every app -- however the response from the developers has been abismal. To my initial cry for help I got a single response and they fixed the problem for the wrong event (which didn't have the problem at all) and then, I accidentally discovered -- in the wrong store. by accident I discovered I have two events that i did not create in the wrong store that I can't delete. Wierd things can happen with all sorts of apps. Responsive service is what makes the difference. After my events are done, i'll be looking for alternatives to Evey.