Evey Events & Tickets
Evey Events on Shopify
Rating
4.6
feedback
167
chart
#8,321
All reviews
Rating Breakdown
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July 25, 2024
Sadly, although they show signs of promise the Ap and the Customer service is slow. Known issues they haven't resolved for some 2-3 months: #1 - Can't send attendee messages - we've been told this is disabled because of spam. We need to do this regularly to send out information before an event. They've said, "we'll fix it soon" #2 - The dang purple help window is in the way of a key button that allows you to execute a command. No matter if on mobile or desktop that help window blocks a critical save button - we've told then and gotten no response. #3 - Slow server. So we have multiple dates that need to be selected, often the calendar takes too long to load (even with exceptional wifi) and our customers select an option without a date - which then doesn't create a valid ticket and a lot of extra work. #4 - Attendee lists are not searchable as indicated with search bar. Multiple people have tried in a list of 100 to find their name and it does not search properly. There are more issues, I just can't name all the ones not resolved. This ap is probably ok if you don't ask anything of it. But we used to do something like 1000 tickets a month with them and it's been lots of extra work on our end, thus making it more expensive than other similar aps. Our experience is based over a 2 year period
Thank you for taking the time to give us this feedback. I'm so sorry about your poor experience with us over the last few months. I've already made sure that the problems you mentioned were escalated to top priority, but that really doesn't mean much until we confirm at least some of them are resolved. In the meantime, I'll be reaching out to you directly. If you're open to it, I'd like to chat about your experience on a call. I hope we can turn things around for you, and I definitely want to make sure we do our utmost to prevent these kinds of headaches for all our customers going forward. Hannes Bez | Director of Customer Experience
April 30, 2024
Easy to understand, intuitive interface, great support. UPDATE: We have had various issues since writing this review, and we cannot get any of our issues sorted. There are limitations we are not happy with - for eg. we are not able to export a month's worth of orders - this seems like a basic function? The automated email reminders are not working with no timeframe for when this will be up and running again. We'll be lucky if its working within 12 months, as no one seems to care.
Hey Wheely Fun Club! We're reaching out to see if we can help address the issues you've had, so sorry for the frustrations you've experienced. We are going to do our best to make things right!
May 28, 2023
The app is GARBAGE, I'm 90 minutes from the start of the event and the validation and service is completely down, I can't access the app from Shopify and customers can't see their tickets. Nobody responds to this urgency, you are disgusting.
Hi there. I appreciate you taking the time to leave this review. I'm sorry our technical issue had such a serious impact on your event. It is extremely rare for Evey to go offline like that. However, it did go offline, and it did mess up your event, and we truly regret that. I know we can't go back in time to fix the event experience for you or your attendees, but I will make sure that you and all our other merchants who were affected by this outage are given priority in the coming months to ensure all your future events run smoothly. The timing was bad for us as well. It happened right when we typically have our fewest staff online. It took us longer than it should have to get the right people working to fix the issue. This is something we're addressing and will improve going forward. I hope you choose to continue doing business with us. We really do care about your experience. We will do better. Thank you, Hannes Bez | Director of CX
Feb. 18, 2023
This app had so many glitches once we went live. Customers can buy more tickets than inventory allows. No one to help during customer service hours. Very disappointed in this app and service. Had to update my 5 star review because we had SO MANY issues.
UPDATED REPLY: I'm so sorry about the problems you ran into over the past few days! Our team is working on this as a highest priority. I'm checking in on this along with our Team Supervisor, Sharky, several times per day. Thanks for your patience while we turn this experience around for you! - Hannes Bez, Director of Customer Experience PREVIOUS: Thanks for the kind words! Ron's a gem, isn't he? If you need anything else, he'll be standing by with the rest of the Evey team to make sure you're taken care of.
Oct. 25, 2022
Terrible experience. The app is good, but if you have questions; your event will happen first before you get an answer from them, it is so frustrating. I ended up deleting this app. And also technical issues happended, like people trying to purchase tickets from their devices and only worked on the laptop, no way! Or maybe was just me with these situations, I hope it works for others. Good luck!
We are so terribly sorry for your frustration, and our delay getting back to you! We've reached out on phone and luckily were able to chat with you for almost an hour! Thanks for your time (and openness) today on our call. It was really helpful to talk through your challenges and I'm glad I was able to help you with a few items (even outside our app). Now that we've spoken (about conflicts with some other apps you have, and potentially your theme), it seems we've ended in a good place, and will hopefully get to work with you again in Jan for your events top ensure set up of events works exactly as you expect.
Oct. 11, 2019
Pricing is really not intelligent. Company who organize plenty of events will never pay this price ! If you took a commission instead, all companies are happy to share success but not to pay that much with any guarantee of success. Brainstorm again guys you have the app, market it well now !
Thank you for your interest in our app! We appreciate the feedback on our pricing model but we’ve found that this model is much cheaper for the vast majority of event organizers, as opposed to a commission based model (fees per ticket sold). We see you had the app installed for a very limited time. We would love for you to give it a longer try to help show you its capabilities. Feel free to reach out if you have any questions.
June 20, 2019
Not a complete solution. Tried to use the check-in capability advertised. When tried to sign up, you get "Thank you for your interest in Evey Events. We are not accepting new user signups at this time, please check back later." Also a bit of bait and switch, $20 for shopify, and to do check-in, it's another $29 a month
Hi! Thank you for trying out our application. We understand there may have been some confusion when trying to use the check-in interface for the Shopify application. The Shopify application is a complete solution and the $20/per event/per month does cover the cost of the check-in functionality. We have a guide here on how to get ready for your event. Including how to use the check-in interface: https://eveyevents.zendesk.com/hc/en-us/articles/360000331971-Getting-Ready-For-Your-Event If you have any other questions or issues please don’t hesitate to reach out to us. Cheers, The Evey Team
March 7, 2019
DO NOT USE. We have been continuously overcharged by this app long after we have stopped selling tickets for our events, and as the app will not load for us, we are unable access it further to address the issue. We have been in communication with them for months flagging this issue, during which they have continued to take significant payments from our account, without properly addressing the issue. AVOID.
June 5, 2018
Do not use this app if you plan on running a efficient, seamless check in for medium to large scale events. (3000+) The app is full of bugs and errors, constantly kicking back 404 errors when checking in 1000's of people. We had to reset our devices CONSTANTLY to log back in and try and get them to work. The server that the check-in service runs on is terrible slow and unreliable. The customer service is nearly non-existent. Absolutely bring a print out of the attendee list beacuse you're going to spend half your day checking in people manually, on a piece of paper. I seriously recommend finding another app unless you're running a tiny event.
March 23, 2018
I managed two stores. the first few events we ran worked fine. The setup was painless. However, one event keeps every day drops the number of tickets available, to match the number that have been sold. So the store shows it sold out. Problems come up with every app -- however the response from the developers has been abismal. To my initial cry for help I got a single response and they fixed the problem for the wrong event (which didn't have the problem at all) and then, I accidentally discovered -- in the wrong store. by accident I discovered I have two events that i did not create in the wrong store that I can't delete. Wierd things can happen with all sorts of apps. Responsive service is what makes the difference. After my events are done, i'll be looking for alternatives to Evey.
Nov. 7, 2017
Very slow service! They charged me double for the same event. I contacted them for refund and still my problem isn't solved !!!
Dec. 21, 2017
i installed the app, had a question, NEVER got an answer from EVEY. Reached out to Shopify, they referred me back to Evey, so basically, the run around. You are totally on your own if you use this. In reply to the review feedback Evey left, please note, Evey did not reach out to us even after they acknowledge that we could not reach them in their review feedback. Another example of how they do not help. We really wanted to work with them but NEVER got a call or email from Evey.
May 2, 2016
I have not used their service as I was needing additional information from them. After 10 days and 4 emails I've concluded that they have ZERO customer support. Their product could work just fine but if something breaks or you need to contact them, you are out of luck which is a deal breaker for me. I'd recommend looking into BookThatApp instead.