Lanterns and Legends Ghost Tours review for Evey Events & Tickets

I originally left a 1-star review, but after spending more time with the app, I wanted to update it to better reflect my overall experience. I started on the free plan to evaluate whether the app was a good fit for my business. One major frustration was that the admin panel allows you to configure recurring events while on the free plan, but it doesn't make it obvious that customers cannot actually purchase tickets for those recurring events unless you upgrade. From the admin side, everything appears to be set up correctly, which led me to believe it was fully functional. I spent nearly 10 hours troubleshooting, lost an entire day's worth of work, and missed out on customer sales before finally discovering that the limitation was tied to the free plan. I believe this restriction should be communicated much more clearly to prevent other users from going through the same experience. My second criticism is the lack of live customer support on weekends. If you're running events on Saturdays or Sundays, that's when you need help the most. Unfortunately, there is no live support available during those times, which can be stressful when you're dealing with ticketing issues. That said, I also want to give credit where it's due. The app itself is outstanding. After trying nearly every ticketing app available for Shopify, I genuinely believe Evey has the best feature set and the most polished product. Once everything is configured correctly, it works extremely well and offers capabilities that many competitors don't. In my opinion, the software deserves 5 stars, but the communication around free plan limitations and the lack of weekend support bring my overall rating down. If those two areas were improved, this would easily be one of the best Shopify ticketing apps available.