Experiences: Events & Tickets
An experiential retail app. Sell tickets, events, and tours
Rating
4.5
feedback
77
chart
#9,394
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
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Less than a day
8%
-
Less than a month
22%
-
Less than a year
43%
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More than a year
26%
Reviews Summary
The reviews for this Shopify App are overwhelmingly positive, with users praising the ease of use, seamless integration with Shopify, and exceptional customer service provided by the support team, especially Mark. Users appreciate the quick responses, personalized assistance, and willingness of the team to go above and beyond to resolve any issues. The app is described as intuitive, with features like auto email sequences, QR code ticketing, and customizable event setups. However, there are a few negative reviews mentioning technical difficulties, overselling of tickets, and issues with event details. Overall, the app is highly recommended for event management and ticket sales, with users expressing satisfaction with its functionality and support.
Highlights
Review RSS Feed
All reviews
Dec. 2, 2025
From the beginning till the end, nothing worked properly. I was in constant communication with the customer service (special thanks to Jordan and Mark for their support). But this was not working at all for us. So many technical difficulties that made me do the work manually… people didn’t get their tickets… I will try different apps for our next event.
Hi there, thanks for the shout-out to Jordan and Mark. We’re genuinely sorry for the stress this caused. We know how high-stakes it feels when an event is right around the corner. We did our best to jump in and help manage some of the hurdles, like the manual 'restocking' of tickets that accidentally cleared out your counts and the custom script we ran to bypass the attendee email settings. While we're glad we could get those tickets into your customers' hands before the event, we realize the learning curve for the app was steeper than expected in this case. We’re using your feedback to make our settings and notifications much clearer so other hosts don't run into these same roadblocks. We wish you nothing but the best with your future events.
Nov. 9, 2025
Absolutely LOVE this app! We would be lost without it. Very easy to use and runs seamlessly alongside our business, gift vouchers etc. They have a fantastic support team too who reply and assist very quickly. Keep up the great work guys!
Hey, thanks so much for the awesome review. We have thoroughly enjoyed you as a customer! And we encourage everyone to check out Canny's Signature Chocolate Making Experience with Adam. High marks to the whole team and the experience there.
Nov. 5, 2025
I usually don’t do reviews, but I really felt I had to for this app. The customer service is beyond amazing! They really took the time to help me figure out an issue even though it was outside of their regular hours. They responded right away and were able to get me all the information and details I needed to pinpoint where the issue occurred. They prioritized the emergency we were having even though it ended up being something on our end. They were super kind, courteous and professional. Mark was amazing to work with and I highly recommend this app for anyone looking for a smooth and responsive booking system.
It's been an absolute pleasure to have you as a customer. We really appreciate this positive review. Thank you for bringing so many positive memories and joy to your community. You are absolutely on mission in the world of experiences, and we're happy to be associated with you!
June 26, 2025
We've used this app for several events, hosting over 2,500 customers each time. It's very easy to use. Special thanks to the support team – their assistance is outstanding. Whenever there's an issue, they really take the time to ensure you have the best experience possible and make sure your ticketing doesn't become a mess. ;)
Thank you for the excellent review! We are just so pleased to have you as a customer. 🙌 It’s fun to see you sell thousands upon thousands of tickets 🎟️ efficiently through our app and bring so much joy to your customers. Also, we took a minute to learn more about you and found a fun fact for our other customers: did you know Collector’s Garden in the Netherlands —formerly called “PokéGarden”— is one of the Netherlands’ biggest Pokémon fairs? Held at Jaarbeurs Utrecht with over 100 stands, cosplay contests, scavenger hunts, and even kids under 12 getting free Pokémon packs! 🎉
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