Extend Post‑Purchase Solutions
Extend AI-Powered Post-Purchase Solutions
Rating
4.5
feedback
20
chart
#4,832
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
5%
-
Less than a day
0%
-
Less than a month
5%
-
Less than a year
50%
-
More than a year
40%
Reviews Summary
The reviews for the Extend Shopify App are mostly positive, highlighting the ease of use, responsive support team, and the value it adds to customers by providing product protection. Users appreciate the peace of mind it offers, especially for high-ticket items, and the increase in average order value and overall revenue. However, there are some concerns raised about denied claims and the complexity of the servicing process, which can lead to customer dissatisfaction and confusion. Overall, Extend is recommended for its seamless integration, excellent customer service, and ability to enhance customer satisfaction and sales.
Highlights
Review RSS Feed
All reviews
May 29, 2024
Really unimpressed. I was super stoked to install this and get it going on our site. We've written store policies around this app. Then nearly a month later, we get an email from someone stating that they cannot work with us because our store does not have $3 million in revenue. Poof, that's it. You've lost a prospective customer.
March 29, 2024
Extend’s product protection offers a great peace of mind for many of our customers. Their service is fast and exceptional, bringing extra value to our products. Our experience with them has been phenomenal and their support is fast to respond. They are someone we highly recommend!
March 15, 2024
So far we have had no issues with Extend and the team is really great to work with.
March 13, 2024
Really easy to use, team helped onboarding, responsive support. I'd recommend for insurance, especially on high ticket items.
March 5, 2024
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