Extend Product Protection
Grow revenue and loyalty with product and shipping protection.
Rating
4.4
feedback
23
chart
#3,043
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
4%
-
Less than a day
0%
-
Less than a month
4%
-
Less than a year
52%
-
More than a year
35%
Reviews Summary
The reviews for the Extend app are mixed, with both positive and negative feedback from users. On the positive side, many users appreciate the peace of mind that Extend's product protection offers to customers. The app is praised for increasing average order value, providing exceptional customer service, and being easy to use. Users also highlight the responsive support team and the seamless integration with Shopify. However, there are some negative aspects mentioned in the reviews. Users have reported issues with the app's interface being cluttered and not user-friendly, frequent crashes and glitches, and unresponsive customer support. Some users also mentioned instances where claims were denied without valid reasons, causing frustration for both the customers and the merchants.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
June 3, 2024
I had a disappointing experience with the Extend app. Despite the promising features, the app fell short in several areas. First, the interface is cluttered and not user-friendly, making it difficult to navigate. Additionally, I encountered frequent crashes and glitches, which significantly hindered my ability to use the app effectively. The customer support was unresponsive and unhelpful when I reached out for assistance. Overall, the app did not meet my expectations and I would not recommend it to others.
May 29, 2024
Really unimpressed. I was super stoked to install this and get it going on our site. We've written store policies around this app. Then nearly a month later, we get an email from someone stating that they cannot work with us because our store does not have $3 million in revenue. Poof, that's it. You've lost a prospective customer.
March 29, 2024
Extend’s product protection offers a great peace of mind for many of our customers. Their service is fast and exceptional, bringing extra value to our products. Our experience with them has been phenomenal and their support is fast to respond. They are someone we highly recommend!
March 15, 2024
So far we have had no issues with Extend and the team is really great to work with.
March 13, 2024
Really easy to use, team helped onboarding, responsive support. I'd recommend for insurance, especially on high ticket items.
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