Extend Post‑Purchase Solutions
Drive revenue & improve the post-purchase customer experience.
Rating
4.7
feedback
22
chart
#5,843
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
9%
-
Less than a day
0%
-
Less than a month
5%
-
Less than a year
45%
-
More than a year
36%
Reviews Summary
The reviews for the Extend app showcase a mix of positive and negative experiences. On the positive side, many users appreciate the peace of mind that Extend's product protection offers to customers. The app is praised for increasing average order value, providing exceptional customer service, and being easy to use. Users also highlight the responsive support team and the seamless integration with Shopify. However, there are some negative aspects mentioned in the reviews. Users have reported issues with denied claims, unresponsiveness from customer support, and difficulties with the app interface, including crashes and glitches. Despite these challenges, the majority of reviewers recommend Extend for its value in enhancing customer satisfaction and revenue growth.
Highlights
Review RSS Feed
All reviews
Feb. 5, 2026
We’ve had a great experience with Extend so far. Implementation was easy peasy thanks for their team, and the platform has been simple to manage day to day. It’s been really helpful having all warranty and shipping protection claims centralized in one place, and the data and reporting are clear and easy to digest. Huge shoutout to Deven and the Extend team - they’re incredibly responsive, proactive, and always available when questions come up. We also really appreciate that Extend is constantly iterating and making improvements, which makes it feel like a true partnership rather than a static tool. Overall, it’s been a strong addition to our CX and operations stack. :)
June 3, 2024
I had a disappointing experience with the Extend app. Despite the promising features, the app fell short in several areas. First, the interface is cluttered and not user-friendly, making it difficult to navigate. Additionally, I encountered frequent crashes and glitches, which significantly hindered my ability to use the app effectively. The customer support was unresponsive and unhelpful when I reached out for assistance. Overall, the app did not meet my expectations and I would not recommend it to others.
May 29, 2024
Really unimpressed. I was super stoked to install this and get it going on our site. We've written store policies around this app. Then nearly a month later, we get an email from someone stating that they cannot work with us because our store does not have $3 million in revenue. Poof, that's it. You've lost a prospective customer.
March 29, 2024
Extend’s product protection offers a great peace of mind for many of our customers. Their service is fast and exceptional, bringing extra value to our products. Our experience with them has been phenomenal and their support is fast to respond. They are someone we highly recommend!
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more