Extend Product Protection

June 3, 2024

I had a disappointing experience with the Extend app. Despite the promising features, the app fell short in several areas. First, the interface is cluttered and not user-friendly, making it difficult to navigate. Additionally, I encountered frequent crashes and glitches, which significantly hindered my ability to use the app effectively. The customer support was unresponsive and unhelpful when I reached out for assistance. Overall, the app did not meet my expectations and I would not recommend it to others.

May 29, 2024

Really unimpressed. I was super stoked to install this and get it going on our site. We've written store policies around this app. Then nearly a month later, we get an email from someone stating that they cannot work with us because our store does not have $3 million in revenue. Poof, that's it. You've lost a prospective customer.

March 29, 2024

Extend’s product protection offers a great peace of mind for many of our customers. Their service is fast and exceptional, bringing extra value to our products. Our experience with them has been phenomenal and their support is fast to respond. They are someone we highly recommend!

March 15, 2024

So far we have had no issues with Extend and the team is really great to work with.

March 13, 2024

Really easy to use, team helped onboarding, responsive support. I'd recommend for insurance, especially on high ticket items.

March 5, 2024

Feb. 28, 2024

Extend is a great way to increase AOV and overall revenue while also supporting your customers! We have technical difficulties due to the way our shopify store is set up and their team is attentive and works with us to find solutions to customize the experience to our needs. Implementation is super simple and done through the app which we can appreciate!

Feb. 27, 2024

Our experience has been great with Extend. The team is responsive and works closely with our developers on integrations and setup. The only reason that I gave Extend 4 stars is that the process for servicing has been a bit all over the place, that is because we require our products to be only serviced at our servicing locations which adds a layer of complexity to the flow. Or customers have a lot more peace of mind purchasing now that they know they are covered for longer than our 1 year warranty.

Feb. 27, 2024

In our niche kiln industry, personalized solutions are essential, and Extend has proven to excel in this aspect. Implementing their protection plans has greatly enhanced our offerings and customer satisfaction. I highly recommend their services.

Feb. 27, 2024

We've been working with Extend for a bit over a year and overall they have been really great. We have had a few instances where they denied a claim for seemingly no reason, because the customer was within the appropriate timeframe and eligible for the claim (whether it be a ring resize or repair), and unfortunately they tell the customer that it's something that our company should cover when it is not. Each time when we've questioned Extend they've conceded and realized they were wrong, but ideally this doesn't happen at all because the customer gets upset at us thinking we're not doing something we should be doing, and in addition are annoyed at the extended time the back and forth with Extend takes before getting a resolution. But overall I would definitely recommend them! They are great to work with and our customers have been very happy knowing they have protection for their products.

Feb. 26, 2024

App works great and support is quick to help when needed. Highly recommended if you are looking to offer extended protection plans on your website.

Feb. 23, 2024

We've offered Extend product protection and shipping protection to our customers for a couple of years now and both products are very popular. My experience with them has been great. The support I've received from our account manager has been great, the merchant portal is good and easy to use, the website and customer service for the customers is good. I highly recommend them.

Feb. 22, 2024

The Extend team has been great from the moment we set up our initial call. They are always quick to respond, very knowledgeable, and understand the different facets of our business. It is also great to know that our products are protected from shipping and beyond!

Feb. 22, 2024

We've been using Extend to offer a sense of reassurance on big ticket items, and we're getting good revenue from it. The backend system basically runs itself, and my experience with the integration team, when onboarding, was smooth and painless.

Feb. 22, 2024

We've been using Extend for more than a year and they have been fantastic. Quick responses and our customers have very happy with the results. The integration with Shopify has been seamless and their merchant portal is very easy to use as well Having Extend as an option for our customers has help increase sales as well because it gives them a piece of mind when purchasing some very expensive pieces Highly recommend

Feb. 21, 2024

Easy setup, great team to work with!

Feb. 20, 2024

Great app that helps us to grow our business and maximizes customer satisfaction. The Extend team is very helpful. We are very happy to work with them.

Feb. 18, 2024

Great App. Very Happy with Extend really helped us minimizing customer damage and lost package claims.

April 4, 2022

Extend has proven to be an efficient way to boost revenue and drive trust among consumers. After a simple setup and requires little to no attention. We did a lot of shopping around for extended warranty partners and glad we picked Extend!

March 24, 2022

Extend is a fantastic service that has improved my bottom line while also providing a great asset to my customers. I highly recommend using this provider over others in the industry. The service you receive with Extend is amazing. My account manager Dan is always helping me make improvements to the user experience and I'm very grateful to have him as a member of our team.