All reviews

Rating Breakdown

  • 5
    96% (134 ratings)
  • 4
    2% (3 ratings)
  • 3
    1% (1 ratings)
  • 2
    0% (0 ratings)
  • 1
    1% (2 ratings)

Reviews with Text

  • 99% (138)
Review RSS Feed Review RSS Feed

5 / 5 Share

Dec. 3, 2025

We have been using the app for about a month, and support has been nothing short of amazing. The dev team was very quick to respond and take action on a couple of issues I had. I absolutely recommend the Outlink App for what it offers, and kuddos for their amazing support and dev team!

Using app

--

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 12, 2025

The app works great! And their tech support is lightning fast! 100% would use this app again on our other sites!

Using app

6 months

Total reviews

4

Average rating

5.0

Developer Reply

Thanks for the awesome! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

5 / 5 Share

Nov. 4, 2025

We've been using this App for many years and has been great for our store that is purely affiliate. The ability to change our "Add to Cart" button to our affiliate partners was great. The bulk editor was also very easy and convenient to use to update and change things as you need to when brands change platforms and you can update links easily. The team has been super responsive with queries also. Highly recommended.

Store

The Bircher Bar

Using app

Over 6 years

Developer Reply

Thank you for taking the time to leave us such an awesome review. Most people don't bother to leave reviews about positive experiences because they are unincentivized. It's only when we receive such positive feedback, do we rest knowing that we have done our jobs well. Thank you for giving us this proverbial pat on the back, you made our day!

5 / 5 Share

Oct. 21, 2025

Amazing service! Their dev team went above and beyond to accommodate our needs, even helped us with some coding to make sure that the Outlink App and native Shopify payment buttons can co-exist in our store. Thank you so much!

Using app

Over 2 years

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for your kind words. We appreciate you taking the time out to share your experience and look forward to working with you!

5 / 5 Share

Oct. 15, 2025

I was having trouble adding the code needed to get it up and running properly and their team helped me right away. Touch notch customer service. Also, the product works as it should. Thanks!

Using app

5 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 14, 2025

So far so good! I've been thinking about how to incorporate this into our community website and found the solution. We downloaded the app a few days ago and emailed them for integration and was done the next day. Quick and professional service with follow up email. Would recommend. Now to go make lots of sales with this new feature for the holidays! Thank you Jovana

Using app

3 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank You for giving us a shot, and even more for leaving us this review. We work hard to deliver the best app experience and we’re glad that you liked it!

5 / 5 Share

Sept. 3, 2025

I had been searching for an app to promote my affiliate links on shopify. I was so excited when I found this, but when I opened the app, there was an error message. I contacted customer support and after working diligently on it, they fixed it right away. I ran into another small error down the road and immediately they fixed that for me as well. They also added the code for me without me even asking. I cannot praise the support team enough for their amazing customer support! I'm excited to actually use the app and promote my affiliate links! Couldn't find anything out there like this!!!

Using app

About 3 hours

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for your positive feedback and for taking the time to post this review. It's our customers that allow us to constantly improve the app experience! Wish you good luck!

5 / 5 Share

Aug. 27, 2025

Super fast technical support. If you need help getting their product to work with your store fast, you can count on them to get it up in an hour or so (at least for me it happened). Super happy app works as expected. Thanks!

Using app

About 24 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 26, 2025

I reached out to the devs because there was a liquid issue with some random code appearing. I sent this request at around 8pm at night. 6am next day it was resolved with an email in my inbox saying they had fixed the issue. This is insane speed and I really love how on top of it they were. 100% RECOMMEND this app and the guys here at Outlink App are really top notch. The product itself has always been extremely good and never had any problems.

Using app

Over 3 years

Total reviews

1

Average rating

5.0

Developer Reply

We're happy you're pleased with the results and that we were able to help. If there's anything else we can do to help, please let us know. And we really appreciate you taking the time to share your feedback!

4 / 5 Share

Aug. 20, 2025

I had an interesting experience with this product. It was quite frustrating that the app was difficult to set up, and that it requires coding from the purchaser. As well, the fact that it requires a special setup for drafts is not ideal. Most people, I feel, would want to test a product out before it goes live in a store. However, the service has been exceptional. I planned to cancel my subscription, but customer service got back to me in 5 minutes and solved all of my problems in the next 15 minutes. So that is what kept me on the plan.

Using app

2 days

Total reviews

1

Average rating

4.0

Developer Reply

Thank you for taking the time to share your experience with our app. We truly appreciate your honest feedback. We’re so glad to hear that our support team was able to quickly resolve your concerns and turn things around for you. Providing fast and effective customer service is something we take pride in.

5 / 5 Share

July 30, 2025

Amazing customer service. Replied immediately and fixed the issue for me and it was working straight away. Highly recommend. Scott Swinson Artist.

Using app

27 days

Total reviews

1

Average rating

5.0

5 / 5 Share

July 29, 2025

Had a Server Error, but Rupali from Support helped clear this and regularly updated me. Thanks so much!

Store

Zoië

Using app

About 1 month

Total reviews

2

Average rating

5.0

Developer Reply

Thanks for the awesome! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

5 / 5 Share

July 23, 2025

Amazing support team! They respond fast and help directly!

Using app

--

Total reviews

1

Average rating

5.0

5 / 5 Share

June 18, 2025

I’m really impressed with how smooth and useful the Outlink app is — it does exactly what I needed by allowing me to link products to external URLs seamlessly. The setup is simple, and the functionality is solid. But what really stood out was the exceptional support, especially from Rupali. She went above and beyond by handling the integration for me quickly and professionally. Even when I had questions about future domain changes, she explained everything clearly and made the process stress-free. If you're looking for a reliable app to manage external or affiliate links on your Shopify store — and want a support team that truly cares — I highly recommend Outlink. Thank you, Rupali and the Outlink team!

Using app

About 1 month

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for taking the time to leave us such an awesome review. Most people don't bother to leave reviews about positive experiences because they are unincentivized. It's only when we receive such positive feedback, do we rest knowing that we have done our jobs well. Thank you for giving us this proverbial pat on the back, you made our day!

5 / 5 Share

June 4, 2025

Very helpful and responsive support! Thank you!

Using app

Almost 2 years

Total reviews

4

Average rating

5.0

Developer Reply

Thank you so much for your positive feedback and for taking the time to post this review. It's our customers who allow us to constantly improve the app experience! Wishing you good luck!

5 / 5 Share

May 22, 2025

I had an issue while integrating the app to my website but they replied within a day to solve the issue and they were extremely helpful. I would very much recommend this app to everyone. Thanks again for the help!

Using app

1 day

Total reviews

1

Average rating

5.0

1 / 5 Share

April 24, 2025

Support is non existent. No response for my email query (checked my spam as well). Cutting my losses ($25) and uninstalling the app.

Using app

2 days

Total reviews

4

Average rating

4.0

Developer Reply

We sincerely apologize for your experience. We understand how frustrating it can be not to receive timely support. However, we can confirm that we responded to your query within 24 hours. It appears our reply may not have reached you. We've now resent the email to [email protected] — kindly check your inbox (and spam folder just in case) and get back to us. We'd be happy to assist you and resolve any issues quickly. We value every user and are always here to help. If you'd reconsider giving us another chance, we'd be more than happy to personally assist you and make things right.

4 / 5 Share

March 26, 2025

Wasn't great originally, we'd bought the App and I wasn't seeing the code on the site required to complete the integration guide. I used their support link to raise a case, however the reply said I'm restricted from using their helpdesk and it didn't work. So I emailed them using the email address given, sadly no reply came back further to my request for help. The next day the functionality was working on the site, so I don't know what happened or who fixed it.

Store

My Store

Using app

1 day

Developer Reply

We’d just like to thank you for taking the time to write this review. We try hard to provide a good app experience and are happy to hear that it seems to be working properly now. Regarding the support issue, we want to clarify that we reached out multiple times on the ticket you raised in our support portal and worked to resolve the issue. We also shared our responses as an attachment in the email we sent you. If you have any further questions or need assistance, please feel free to reach out to us at [email protected].

5 / 5 Share

Feb. 17, 2025

I upgraded my theme and broke the Outlink button and support fixed it for me quickly and efficiently..... the button works great for my affiliate links and it's easy to use.

Using app

5 months

Total reviews

4

Average rating

5.0

Developer Reply

Thank you so much for your kind words. We appreciate you taking the time to share your experience and look forward to working with you!

5 / 5 Share

Dec. 31, 2024

Great customer service! Helped me resolve my issues and concerns in a timely manner. Very pleased with this product service.

Using app

About 12 hours

Total reviews

1

Average rating

5.0

Developer Reply

Thank You for giving us a shot, and even more for leaving us this review. We work hard to deliver the best app experience and we’re glad that you liked it!