EZ Importer ‑ Order Importer
Bulk import your Shopify orders from CSV files
Rating
4.4
feedback
112
chart
#544
All reviews
Rating Breakdown
Review RSS Feed
Oct. 30, 2024
Did the app just break and is useable now?
The app is working fine; we haven't had any problems with any merchant uploads. You sent us an email about an order not being imported because the SKUs you uploaded could not be found in your store. We checked to see if there was a problem with the app or if the SKUs in your file were not in your store, and when we searched for the SKUs using Shopify's Product API, nothing came back. We let you know that our system treats the SKUs as case-sensitive, as our documentation clearly states, to see if there is a case-sensitivity issue. Instead of helping us troubleshoot your data, you told us we were incorrect and needed to fix it, even though the issue was with your file rather than our app. We tried to work with you to determine the issue, but you were unwilling to cooperate and sent us a short and frankly unprofessional response. We've always been willing to help merchants no matter what the problem. We're always happy to help if there are any upload errors, whether the error is with the data being uploaded or if something else is going on.
Oct. 27, 2024
After spending 2 hours trying to import orders, I can say there is bad, worst and then comes this app. Template privided is useless. Fields are not recognized. Interface is confusing. Highly unrecommended.
I'm sorry you had such a hard time with the import and weren't satisfied with the app or templates we provide. We've always been upfront that it takes a little bit of work to get the templates correct (they are more of a starting point to help you get started) as migrating from another platform or CSV format isn't always straightforward. We also recommend testing before you do a full import which you didn't do. It's hard to get everything right without running tests, this is why we offer 50 free credits and give you the ability to delete orders and get credits back. As for fields not being recognized, we tried to help you as you didn't properly map the fields. Based on our email interactions and the logs of your imports, the issues you were having had to do with not reading through our documentation, as the things you are complaining about are configuration options clearly stated in our documentation and the in-app help. The app has no problem recognizing any fields, you just didn't map them properly even as we tried to help. We take feedback very seriously so thank you for being honest about your experience and we are always looking for ways to improve.
Oct. 24, 2024
We generate our orders in google sheets and export them as CSV files then use this app to import them.
Oct. 22, 2024
Oct. 10, 2024
La facilidad de uso es impresionante y la versatilidad para crear plantillas de importación con los datos exactos requeridos es fantástica
Aug. 31, 2024
good price, there is a lot of things you can do. its very nice that you can delete orders and it gives you back points, meaning if you made a mistake somewhere it doesnt cost you anything. overall definitely the best option out of the other migration apps out there!
July 13, 2024
Sencillamente espectacular. La facilidad de uso es impresionante y la versatilidad para crear plantillas de importación con los datos exactos requeridos es fantástica. Me encantó que me permitiera hacer "tanteo y error" con mi proceso de importación, al dejarme eliminar los pedidos de varias importaciones no satisfactorias y recuperar los créditos adquiridos para volver a intentarlo, una y otra vez. ¡Recomendadísima!
July 1, 2024
EZ is the simplest way to describe it. Once you import for the first time, you have the perfect template to import time and time again. We import large orders to save time and print massive amounts of labels instead of entering them individually. Their customer service department is fast to respond and will help you create your CSV template to make the process smooth and easy. Could never imagine holdiay season being the same if we had to enter everything on our own.
May 23, 2024
so difficult - there should be a basic quick version of this....if you dont need all of the data...though Elizabeth was quick coming with email help....if someone had been available for 20mins zoom or teams then we would have solved it...but here i am 6 hours later and no further forward
I'm sorry you had a hard time with the import and weren't satisfied with the support. We worked with you letting you know from the beginning that you didn't have all the data needed for the import. You were trying to import customer spend data directly, which the Shopify API doesn't support. We were up front about this from the beginning when you emailed in, even recommending that you look for another app in the app store that might be a better fit for you. We were clear from the start to try and ensure no time was wasted. We've always been very upfront about only offering email support and responded multiple times during the day and in a timely manner. We were very thorough in explaining what is needed and upfront when the app can't support the data you wanted to import. As for the refund you requested, according to our records you never purchased any credits so your account was never charged. You were still using the 50 free credits.
Feb. 7, 2024
The app works perfectly and, on top of that, customer support Elizabeth's patience with my dumbness was enormous. Thanks!
June 21, 2023
I panicked when I found out you could not import orders from Shopify and was so happy to find EZ Importer. I had some difficulty properly mapping the fields but Elizabeth was a lifesaver. She was beyond helpful and super responsive. Thank you for an amazing app and customer service.
March 3, 2023
Elizabeth in support has been super helpful at getting us up and running and addressing the issues we were having. The app isn't perfect with importing orders between Indiegogo and Shopify, but it has certainly helped streamline our fulfillment process.
Dec. 17, 2022
If you are migrating from another platform - hands down the best we've found. Migrating over from Shift4Shop (formally 3dcart). We already migrated our customers over using .csv file manually. This app already has many other platforms mapped out for you, so pleasantly surprised to see ours listed. I just had to download the orders using .csv from Shift4Shop, check the mapping on the excel spreadsheet and upload it using this app. Had 7k orders to migrate and only cost $200.00 using this app - worth every penny. Took about 3 hours total to map the fields and then migrate all the orders. Do not hesitate to use this app - very affordable and makes migrating much easier.
Oct. 26, 2022
Really good app. Had some issues trying to set up the import correctly, but they offer an amazing customer service. Elizabeth really helped me figuring out the best way to import our orders from our old Shopify account to the new one.
Sept. 8, 2022
Elizabeth was simply amazing. She helped not only with a transfer from one shopify website to another, but also showed great patience with the amount of questions that we asked her, and all within 2 hours of an email. Simply amazing. Keep up the great work
June 5, 2022
The EZ importer was of great assistance to me when I was transferring information from my old Shopify store to my new Shopify store. I literally could not have done this without the app so I am very grateful! Yes, it was a little bit of a learning curve, lots of reading to figure out what I may have done incorrectly when a few orders didn't import with full information. But I figured it out and my store is running smoothly. Thank you for helping me!
June 1, 2022
The app is great and helps our work easier. 100% recommend if you migrate your website to Shopify. The support team replies to emails in a timely manner .
Jan. 7, 2022
Amazing App that saved me a lot of time and even better customer support. Elizabeth was super effective and kind. Excellent work.
Dec. 5, 2021
I can't stress enough what a game changer this app has been for me and my company. We were using another wholesale/bulk order app through shopify. That one cost is $100 a month and had the worst user interface. The EZ importer mapping took about an hour for me to figure out, but then I was able to save it and customize it as needed before each of the new corporate gift orders I had to upload. Its literally saved me days! When I have to import 450 orders here and 600 orders there and I can now do it in a matter of minutes with zero stress or tech glitches... I could cry with the relief! And the fact that you can import as many test orders as you want and then delete them without losing any credits is just incredible. It's made a massive difference to the learning curve of their platform and user friendliness. I'm just blown away. It's such a relief to find such an effective app but also coupled with their straightforward tutorials and extra user tips.. and its made my holiday season!
Nov. 22, 2021
Massfulfill does a good job, but this is a nice premium option with a lot more function. Wish Shopify built this into their systems.