EZ Importer ‑ Order Importer
Bulk import your Shopify orders from CSV files
Rating
4.6
feedback
104
chart
#356
All reviews
Rating Breakdown
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May 23, 2024
so difficult - there should be a basic quick version of this....if you dont need all of the data...though Elizabeth was quick coming with email help....if someone had been available for 20mins zoom or teams then we would have solved it...but here i am 6 hours later and no further forward
I'm sorry you had a hard time with the import and weren't satisfied with the support. We worked with you letting you know from the beginning that you didn't have all the data needed for the import. You were trying to import customer spend data directly, which the Shopify API doesn't support. We were up front about this from the beginning when you emailed in, even recommending that you look for another app in the app store that might be a better fit for you. We were clear from the start to try and ensure no time was wasted. We've always been very upfront about only offering email support and responded multiple times during the day and in a timely manner. We were very thorough in explaining what is needed and upfront when the app can't support the data you wanted to import. As for the refund you requested, according to our records you never purchased any credits so your account was never charged. You were still using the 50 free credits.
Feb. 7, 2024
The app works perfectly and, on top of that, customer support Elizabeth's patience with my dumbness was enormous. Thanks!
June 21, 2023
I panicked when I found out you could not import orders from Shopify and was so happy to find EZ Importer. I had some difficulty properly mapping the fields but Elizabeth was a lifesaver. She was beyond helpful and super responsive. Thank you for an amazing app and customer service.
March 3, 2023
Elizabeth in support has been super helpful at getting us up and running and addressing the issues we were having. The app isn't perfect with importing orders between Indiegogo and Shopify, but it has certainly helped streamline our fulfillment process.
Dec. 17, 2022
If you are migrating from another platform - hands down the best we've found. Migrating over from Shift4Shop (formally 3dcart). We already migrated our customers over using .csv file manually. This app already has many other platforms mapped out for you, so pleasantly surprised to see ours listed. I just had to download the orders using .csv from Shift4Shop, check the mapping on the excel spreadsheet and upload it using this app. Had 7k orders to migrate and only cost $200.00 using this app - worth every penny. Took about 3 hours total to map the fields and then migrate all the orders. Do not hesitate to use this app - very affordable and makes migrating much easier.
Oct. 26, 2022
Really good app. Had some issues trying to set up the import correctly, but they offer an amazing customer service. Elizabeth really helped me figuring out the best way to import our orders from our old Shopify account to the new one.
Sept. 8, 2022
Elizabeth was simply amazing. She helped not only with a transfer from one shopify website to another, but also showed great patience with the amount of questions that we asked her, and all within 2 hours of an email. Simply amazing. Keep up the great work
June 5, 2022
The EZ importer was of great assistance to me when I was transferring information from my old Shopify store to my new Shopify store. I literally could not have done this without the app so I am very grateful! Yes, it was a little bit of a learning curve, lots of reading to figure out what I may have done incorrectly when a few orders didn't import with full information. But I figured it out and my store is running smoothly. Thank you for helping me!
June 1, 2022
The app is great and helps our work easier. 100% recommend if you migrate your website to Shopify. The support team replies to emails in a timely manner .
Jan. 7, 2022
Amazing App that saved me a lot of time and even better customer support. Elizabeth was super effective and kind. Excellent work.
Dec. 5, 2021
I can't stress enough what a game changer this app has been for me and my company. We were using another wholesale/bulk order app through shopify. That one cost is $100 a month and had the worst user interface. The EZ importer mapping took about an hour for me to figure out, but then I was able to save it and customize it as needed before each of the new corporate gift orders I had to upload. Its literally saved me days! When I have to import 450 orders here and 600 orders there and I can now do it in a matter of minutes with zero stress or tech glitches... I could cry with the relief! And the fact that you can import as many test orders as you want and then delete them without losing any credits is just incredible. It's made a massive difference to the learning curve of their platform and user friendliness. I'm just blown away. It's such a relief to find such an effective app but also coupled with their straightforward tutorials and extra user tips.. and its made my holiday season!
Nov. 22, 2021
Massfulfill does a good job, but this is a nice premium option with a lot more function. Wish Shopify built this into their systems.
Oct. 3, 2021
Importing data between 2 e-commerce sites could be a PITA, EZ Importer made it so much easier and tons less stressful. Once the data was mapped, importing data was a breeze. I love that I could buy only the credits I needed for my data and that the credits were not overpriced. Highly recommend this app for order data migration.
July 2, 2021
We used EZ Importer to import thousands of orders from our Kickstarter pledgemanager. The task was daunting. The customer service team at Highview did an INCREDIBLE job. We asked a ton of questions, well before we ever installed the app, and their answers were clear and thorough. The documentation is excellent - easy to understand, and matches the experience of the app. We have been able to import thousands of orders seamlessly. Yes, you have to learn how the app works, and you have to understand that imports via csv are an exercise in getting every detail exactly right. It's always like that. What makes EZ Importer unique is that they make the experience as effortless as possible. It's a great app, really well designed and functional, and the staff is even better.
May 27, 2021
I used this for importing crowdfunding campaign orders, and I must say... this was a LOT of work.... Creating the mapping should be more easier in my opinion. Was so daunting and required a lot of reading. Should be pre-selected automatically. Should be more intuitive and visually understandable. It took me more than 15 hours to set things up, did test-imports about 10 times, tweaked settings, and I still made mistake on the actual import! (Yes, my fault after all but I had to manually fix them until 4am) Not sure if I saved time or spend more time and money with this app. And I feel test-imports should not cost the credits. IT'S A TEST! Until you feel confident the settings are right, you shouldn't feel stressed about losing the credits. I still have couple more rounds to import so I hope I won't screw up next time. If you are using this app for one-time import, I am telling you now, it is gonna be a lot of work. If you are not a good reader....good luck.
Thank you for your feedback! We love hearing from merchants especially if they are pointing out ways for us to improve the app. I sent you an email so we can better understand the struggles you've had. I would also love hearing your suggestions on how we can make the mapping process easier! I wanted to point out a few things. First, we have a support team that's here to help. We encourage merchants to reach out to our help staff who are here to help you with the mapping. You can reply to the email I sent if you still have further questions and we can help you make sure the mapping is configured correctly. I also wanted to let you know that you don't have to pay for test credits. We give you 50 credits for free that can be used for testing. When you delete any imports, the credits get added back. This way you can test as much as you need before doing a full import. We have this documented in all of our materials but I'll look for more places to put this in the app so it's clear. Thank you for bringing this up! Thanks again for the feedback and please feel free to reach out or reply to the email we sent as we're happy to help you further if you need it! Ralph Co-Founder and Developer
May 7, 2021
Doesn't really look user friendly at first.. it was actually very confusing for me to use. I worked it out after importing and testing many trials and error. Finally figure it out. My advice is to make your instructions clearer like you need to download the mapped info, edit it and re-upload again. That wasn't clear. Even if it was straightforward for some people, I felt it was better if you mentioned it anyway, otherwise for clueless people like myself find it very difficult to understand. Also your app could do a little clean up (too many info all over the place) because I did not know where to navigate first and it looks very intimidating to use. Overall I'm giving it 4 stars because I was able to upload all over 758 orders after much, much trial and error. So I was happy at the end. But do consider my feedback above which will greatly improve your app. Thanks!
Thank you for your feedback, we value merchant feedback and always take it into consideration when improving our app and user experience. I sent an email to the account associated with your store to try and get further details. Thank you! I also want to point out, that we do have a support staff available to help with your imports. We will be looking to improve our documentation based on your feedback, however I wanted to let you know our support team is available to help get your data mapping setup and answer your questions. Thanks again for your feedback, we love hearing from our customers! Ralph Co-Founder and Developer
April 8, 2021
HIGHLY RECOMMEND! Problem solver and game-changer for all our affiliate accounts on drop-ship orders. I receive orders overnight from partners and just upload into EZ importer and voila it goes right into my Shopify. They helped me set it up too which was fantastic.
March 17, 2021
We were able to successfully import over 150,000 orders into Shopify from our legacy platform using the EZ Importer app. The process went very smoothly. We appreciate the great functionality and customer support! We'll continue to use EZ Importer for our importing needs in the future!
Jan. 6, 2021
Believe the hype - the customer service level was outstanding! Elizabeth was extremely knowledgeable and patient every step of the way. I migrated my web shop from WooCommerce to Shopify and this app was helpful with transferring all my orders. The app allows to you run countless tests before your final import, so you can perfect your data. My only suggestion would be to import different currencies. The API didn't recognize the comma placement in euros used to separate the integral part of a number from the decimal part, so I had to replace all the commas to decimals for the price to import properly.
Dec. 22, 2020
We made a trial with 12 orders It has been a great work, good luck to everyone. An application that people who want to transfer their orders can definitely use.