Omega Facebook Pixel Meta Feed
Facebook Pixel for Shopify, with conversion API support
Rating
4.7
feedback
838
chart
#536
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
2%
-
Less than a day
14%
-
Less than a month
35%
-
Less than a year
41%
-
More than a year
7%
Reviews Summary
The reviews for this Shopify App are overwhelmingly positive, with many users praising the excellent customer service and quick resolution of issues by the support team. Customers appreciate the responsiveness and helpfulness of support agents like Anna, Tracey, Samuel, Ben, and others. The app is commended for its effectiveness in tracking events accurately, especially for Facebook Pixel and CAPI integration. Users also mention the simplicity of setup and the time-saving benefits of using the app. However, there are a few negative reviews mentioning issues with tracking, slow support, and pricing concerns.
Highlights
Review RSS Feed
All reviews
Dec. 3, 2025
I’ve been using Facebook Multi Pixels for quite a while now, and after running multiple ads, A/B tests and retargeting campaigns, I can say this app has made my tracking setup so much easier and more reliable.
Dec. 3, 2025
Great support team! Anna and her colleagues were very helpful and responsive. Highly recommend!
😊 Thank you so much for your wonderful feedback! We’re really happy to hear that you had such a great experience with the support team for Omega Facebook Pixel Meta Feed app. Anna and other agents will be so glad to know that their help was appreciated and that they could respond quickly and effectively 💛 Your recommendation truly means a lot to us, and we’ll keep working hard to deliver reliable tracking solutions and friendly, responsive support whenever you need it! 🚀
Nov. 29, 2025
EDIT: After my review, they wrote to me saying they would resolve the issue and answer my questions. Days have passed, and every time they say “later” and pass the buck to the dev team for something trivial. They made me lose money, and I felt cheated by their deceptive behavior. Don't trust them! Do not install this app. I signed up for the paid plan and the app isn't tracking data correctly. There are errors in the meta pixel that they can't fix. They've been putting me off for over a week. Because of this, I've been making bad decisions about ads for almost a month. I feel like I've been taken for a ride. I wouldn't recommend this app to anyone. It's a waste of money, and the customer service team is constantly changing, so they never know how to help you. I'm giving it 1 star because I can't give it 0.
Hello, thank you for taking the time to share your detailed and honest feedback. We want to offer our sincerest apologies for the profoundly frustrating experience you've had. The issues you described with the Meta Pixel integration and the resulting impact on your business are completely unacceptable, and we take full responsibility for the failure on our end. We also want to apologize for the quality of our communication. You deserved more transparency from us as we worked to diagnose the problem. Your case has highlighted a uniquely complex technical issue that has required an escalation beyond our standard support channels. To be transparent with you, we are still working to identify the root cause. We are fully committed to this investigation and to ensuring the stability and reliability of our app. We have reached out to you directly via the email associated with your account to establish a direct line of contact. We are dedicated to getting to the bottom of this. We want to assure you that we take product reliability and customer success as our most important responsibilities. We are grateful for feedback like this as it is essential for helping us build a more robust and dependable product. Sincerely, Kaylee - Customer Support Team Leader
Nov. 21, 2025
amazing customer experience and very helpful. thank you Cam
Thank you so much for your wonderful review! 🌟 We’re thrilled to hear that you had an amazing customer experience and that Cam was so helpful. 😊 We’ll be sure to share your kind words with him! If you ever need more assistance, don’t hesitate to reach out — we’re always here to help. 🙌✨
Nov. 19, 2025
Anna Helped me and managed to fix all the issues on my end, she was kind and responsive.
Thank you so much for your kind feedback! 🌟 We’re delighted to hear that Anna was able to fix all your issues and that you found her kind and responsive throughout the process. 😊 We’ll be sure to share your appreciation with her! If you ever need more help, don’t hesitate to reach out, we’re always here for you. 🙌✨
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