Omega Facebook Pixel Meta Feed
Retargeting Ads Analytic: Facebook CAPI, Meta Pixel & Feed
Rating
4.8
feedback
866
chart
#614
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
2%
-
Less than a day
14%
-
Less than a month
35%
-
Less than a year
40%
-
More than a year
8%
Reviews Summary
The Shopify App has received overwhelmingly positive reviews regarding its customer service and support team. Users consistently praise the quick and effective assistance they received from team members like Anna, Tracy, Lina, Samuel, and others. The app is commended for its user-friendly interface and ease of setup, making it highly recommended by many. On the negative side, there are a few reviews mentioning slow support responses and issues with event tracking accuracy, leading to some dissatisfaction among users.
Highlights
Review RSS Feed
All reviews
Feb. 26, 2026
The tracking itself is good but they are very careless with your business. I implemented the tracker and setup was easy and high-quality. However, when you first install the app it auto-installs the free plan. They shut off tracking after the first 5 orders with ZERO notification. No email - NOTHING. If you forget to upgrade to a paid plan - there is no tracking at all sent back to Facebook/Meta until you discover this on your own. My tracking was not working for more than one week. This cost me valuable data and messed up campaigns I was spending hundreds of dollars on. Terrible business decision and irresponsible!
Hi there, thank you for sharing your feedback and we’re truly sorry for the impact this had on your business. You’re absolutely right to expect clear communication. While the free plan is meant to help merchants test setup quickly, we should never allow tracking to stop after the first 5 orders without proactive, unmistakable notification and we understand how losing a week of Meta tracking can disrupt optimization and waste ad spend. Based on your feedback, we’re improving our notification flow so this doesn’t happen again for you or future customers. We really appreciate you taking the time to explain what happened, it helps us prioritize changes that better protect merchants’ data and campaigns. Thank you again for taking the time to share your valuable feedback with us. Best regards, Kaylee - Customer Support Leader at Omega
Feb. 25, 2026
Hana is very helpful!!
Thank you for the kind words! 😊 We’re so glad Hana was able to help you, we’ll be sure to pass along your appreciation to her! If you ever need anything else, we’re always here for you. 🚀
Feb. 24, 2026
Super snelle reactie! Top
Bedankt voor je review! 😊⚡ Fijn om te horen dat je zo’n snelle reactie hebt ervaren met Omega Facebook Pixel Meta Feed. We doen ons best om altijd snel en duidelijk te helpen, dus jouw feedback betekent veel voor ons 💙 Nogmaals bedankt voor het gebruiken van Omega Facebook Pixel Meta Feed — we staan altijd voor je klaar! 🙌🚀
Feb. 23, 2026
Thank you for the wonderful 5‑star rating! ⭐️ We truly appreciate your support and are delighted you’re having a great experience. If there’s ever anything you need, our team is always ready to help!
Feb. 23, 2026
Thank you so much for the amazing help to help me set this up correct
You’re very welcome! 😊 We’re so glad we could help you get everything set up correctly. That’s exactly what we’re here for! If you ever need anything else or have more questions, don’t hesitate to reach out. 🚀
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