Flexify: Facebook Product Feed
Improve Facebook/Insta performance by optimizing product data
Rating
4.1
feedback
138
chart
#333
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
2%
-
Less than a day
4%
-
Less than a month
16%
-
Less than a year
42%
-
More than a year
36%
Reviews Summary
The reviews for this Shopify app are quite mixed. On the positive side, many users praise the app for its excellent customer service and support. Customers appreciate the quick responses and helpful assistance provided by the support team, especially in resolving issues and guiding them through setup. The app itself is also commended for its features, ease of use, and effectiveness in syncing product feeds to platforms like Facebook and Google. Users highlight the app's ability to solve specific issues related to product catalogs and its seamless integration with various e-commerce platforms. However, on the negative side, some users express dissatisfaction with the lack of a free plan, confusion about pricing, and difficulties in canceling the subscription. There are also complaints about inconsistent support experiences, especially in more complex scenarios where users felt the support was not adequate or responsive enough.
Highlights
All reviews
Oct. 10, 2025
Horrible customer service and support. I first had the app installed because I used Marpipe. I've run into multiple issues recently, which there support just don't understand. Tried to explain multiple times, but failed to accomodate a 5min video hook up so I could go over it in detail.
Hi there, We’re sorry you felt frustrated. Our team responded promptly, shared setup guidance, and asked several times for the details needed to identify the issue, which were never provided. As a small team, we handle support via email to keep communication clear and fair for both sides. We always aim to resolve issues constructively, but requests made under threat or pressure aren’t acceptable. We’re still happy to help if you’d like to continue cooperatively.
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