Flexify: Facebook Product Feed for Shopify

Flexify: Facebook Product Feed

Improve Facebook/Insta performance by optimizing product data

Rating

4.1

feedback

138

Reviews

chart

#333

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    2%
  • Less than a day
    4%
  • Less than a month
    16%
  • Less than a year
    42%
  • More than a year
    36%

Reviews Summary

The reviews for this Shopify app are quite mixed. On the positive side, many users praise the app for its excellent customer service and support. Customers appreciate the quick responses and helpful assistance provided by the support team, especially in resolving issues and guiding them through setup. The app itself is also commended for its features, ease of use, and effectiveness in syncing product feeds to platforms like Facebook and Google. Users highlight the app's ability to solve specific issues related to product catalogs and its seamless integration with various e-commerce platforms. However, on the negative side, some users express dissatisfaction with the lack of a free plan, confusion about pricing, and difficulties in canceling the subscription. There are also complaints about inconsistent support experiences, especially in more complex scenarios where users felt the support was not adequate or responsive enough.

Highlights

Excellent customer service and support
Effective product feed syncing
Ease of use and features
Issues with pricing and subscription
Inconsistent support experiences

Rating Breakdown

  • 5
    79% (109 ratings)
  • 4
    4% (5 ratings)
  • 3
    3% (4 ratings)
  • 2
    2% (3 ratings)
  • 1
    12% (17 ratings)

Reviews with Text

  • 99% (137)
Review RSS Feed Review RSS Feed

All reviews

1 / 5 Share

Oct. 10, 2025

Horrible customer service and support. I first had the app installed because I used Marpipe. I've run into multiple issues recently, which there support just don't understand. Tried to explain multiple times, but failed to accomodate a 5min video hook up so I could go over it in detail.

Using app

Over 1 year

Total reviews

8

Average rating

4.5

Developer Reply

Hi there, We’re sorry you felt frustrated. Our team responded promptly, shared setup guidance, and asked several times for the details needed to identify the issue, which were never provided. As a small team, we handle support via email to keep communication clear and fair for both sides. We always aim to resolve issues constructively, but requests made under threat or pressure aren’t acceptable. We’re still happy to help if you’d like to continue cooperatively.

5 / 5 Share

Oct. 7, 2025

Customer service was quick and very helpful.

Using app

Over 1 year

Total reviews

8

Average rating

5.0

5 / 5 Share

Oct. 7, 2025

amazing

Using app

2 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 12, 2025

Great product feed to sync your Meta catalog. Support is top notch!

Using app

Over 6 years

Total reviews

11

Average rating

5.0

1 / 5 Share

Sept. 3, 2025

There is no free plan. I have less than 1000 products. However, app pushes me for Plan: small

Store

Totzee

Using app

6 minutes

Total reviews

2

Average rating

1.0

All reviews

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