Flexify: Facebook Product Feed
Improve Facebook/Insta performance by optimizing product data
Rating
4.1
feedback
138
chart
#333
All reviews
Review RSS Feed
Oct. 10, 2025
Horrible customer service and support. I first had the app installed because I used Marpipe. I've run into multiple issues recently, which there support just don't understand. Tried to explain multiple times, but failed to accomodate a 5min video hook up so I could go over it in detail.
Hi there, We’re sorry you felt frustrated. Our team responded promptly, shared setup guidance, and asked several times for the details needed to identify the issue, which were never provided. As a small team, we handle support via email to keep communication clear and fair for both sides. We always aim to resolve issues constructively, but requests made under threat or pressure aren’t acceptable. We’re still happy to help if you’d like to continue cooperatively.
Sept. 3, 2025
There is no free plan. I have less than 1000 products. However, app pushes me for Plan: small
June 25, 2025
Instalando e desinstalando Ele fala que tem um plano FREE-Forever, e informa que existe plano gratuito disponível, porém ao acessar as configurações para ativar, ele te OBRIGA a assinar um plano e aceitar o periodo de teste. Que plano gratis é esse se voce é obrigada a aceitar um teste de um produto, autorizar a cobrança para começar a usar? ERRADO. O aplicativo talvez seja bom, não prosseguir para avaliar suas funções, mas o fato da obrigação relatada acima já mostra que não há clareza nas informações.
Olá, e obrigado pelo seu feedback. Lamentamos que sua primeira experiência com o app não tenha sido clara. Para esclarecer: o plano gratuito (Free Forever) está disponível através do modo Stand-alone, que não exige aceite de período de teste nem autorização de cobrança. O que você viu foi o modo Extension, que faz parte dos planos pagos e oferece funcionalidades adicionais. Esse modo é totalmente opcional. Você pode usar o Flexify gratuitamente através do modo Stand-alone. Aqui está uma explicação detalhada sobre os dois modos: https://www.flexify.net/help/standalone-extension-mode Se tiver dúvidas ou precisar de ajuda na configuração, entre em contato conosco. Fico à disposição para ajudar diretamente no email [email protected]. Obrigado por testar o Flexify. Esperamos ter a oportunidade de mostrar o valor que o app pode oferecer.
Oct. 23, 2023
Paid for the syncing to FB service for years from these guys. Shopify made it a free option. Flexify stopped syncing. They didnt notify me as per my settings. They wouldnt answer support emails. Poor actions
Hey, Dominik here, Founder and CEO of Flexify. We believe that your problem is caused by a misconfiguration that happened when your meta product catalog was first set up – which was not done via Flexify. Why the issue popped up now, years later: Meta suddenly started enforcing correct username/password settings on data sources. They now reject feeds with inapplicable username/password settings. You should have gotten an email from Meta/Facebook notifying you about the issue. Unfortunately, there is nothing we can do on our end. We can neither prevent, detect, nor fix the issue for you. But we have tried to reach you several times with instructions on how to resolve the situation. All feeds have been and are being generated without disruption. Know that we want to assist you in any way we can. Just reply to any of the messages we sent you and we will jump right on it.
Oct. 25, 2023
The customer service of the agent named "Aby" was horrible. This guy didn't comprehend my inquiry but insisted that it was me who didn't understand it. Also, his attitude was very rude. He literally said, "We are unable to provide comprehensive education on our app's specifics." How dare he say he can't provide "education" to me? Definitely a low I.Q. individual.
Dominik here, Founder and CEO. This is an interesting case for me. I reviewed every one of the many emails that were sent. My response to you: I'm absolutely shocked and appalled by the content of your messages that I read in our helpdesk. I'm exceptionally proud of how Aby handled this situation, especially in the face of all the abusive and explicit language that you directed at her. To be honest, when I look at the incoherent stream of slurs you've written there, I'm genuinely surprised that you managed to construct complete sentences for the sake of this review. You used only minor personal insults and refrained from resorting to profanity. So, kudos, I guess. For other readers: I see how, without context, the sentence "we are unable to provide comprehensive education on our app's specifics" can appear poorly worded. However, within the context of those messages, this sentence is a remarkable testament to Aby's self-control and her commitment to nonviolent communication. We always provide assistance. Even in cases where it's only loosely connected to our service, we go out of our way to help. Our mission is to provide you with tools that have the same power as super-expensive professional agency tools, but without the fluff and at a fraction of the cost. But this means things can get complicated and frustrating at times – there might be new concepts to learn and processes to apply. It's a natural part of stepping up the game. Fear not, we are here to help – you just have to let us ;-)
May 10, 2022
I am a business owner runnign ads on facebook. IF there is an issue with yoru commerce and catalog and you need help, flexify - only does email support and its one liner responses wasted days and still not resolved issue. NO ONE HAS TIME FOR THIS TYPE OF SUPPORT!!! Fix your support system - If you are runnign ads you will have issue with differnt catalog one shopify creates and this catalog flexify creates multiple errors and then then flexify will either drop a bomb on allthese things you need to do which you have noooo clue bc again im a business owner who has time to figure this #### out!!! get it together! They wont call you, wont do screen share with you, wont get on chat with you, theres no way you guys can communicate because they are not in teh same time zone as me (USA) and they i dont know. imagine that! i will change review rating when i get this fixed!!!
Hi Vege Label, This is Daniel from Flexify. Sorry to hear you are having trouble. I hope we were able to help you in the meantime. Please do not hesitate to reach out if you have any further questions! [email protected]
Oct. 20, 2021
I'm very upset with the customer support. With more complicated Shopify stores they cannot help very much as they continue to give generic advise that does not even apply to our catalog.
Hi 2020AVE, This is Daniel from Flexify. Sorry to hear you are having trouble. I hope we were able to help you in the meantime. Please do not hesitate to reach out if you have any further questions! [email protected]
Aug. 10, 2019
Your app is not working! Check your data feed file is available at the URL you provided, then add the URL again. You can check by opening a new tab and pasting the URL to see if the file downloads.
Hi Juri Elle, This is Daniel from Flexify. Sorry to hear you are having trouble. This sounds like a common configuration error that can easily be fixed. However only you can do it from your side since it has nothing to do with our app. Please do not hesitate to reach out for help @[email protected]
June 13, 2019
Created a feed within a 'shopify business manager' making it impossible for us to connect the pixel. Although the feed it generated seemed ok it was un-usable due to this weird creation in another business manager. Poor customer service to rectify so had to delete the app and use another one.
Hi there, Our app does never touch your Facebook business manager account or your theme/pixel code. We made that technically impossible! I think you are confusing us with Shopify's Facebook Sales Channel, which indeed adds a catalog to your Facebook business manager. Please reach out to us again and we'll try to clear up any confusion around that. But in short: 1) Ignore the catalog that Shopify's Facebook Sales Channel creates and 2) set up a fresh catalog with the flexify feed as a data source and 3) connect that catalog to your FB pixel. Hope that helps, Dominik
Feb. 6, 2019
Feed is not working and I'm having a hard time to get any support. It's not my first time creating a Facebook catalog and I can't figure out what that problem with the feed... Asaf [email protected]
Oct. 24, 2018
Sale price is not added in the feed, furthermore the feed is far from optimal. The developers really did a shitty job with this app..
July 19, 2018
Can't upload feed to facebook catalog since it times out everytime. Even when you try to split into smaller collections it times out. Tried reaching customer service multiple times with zero response.
Sept. 7, 2017
Thank you for the total lack of support we received, if you can't answer a simple email request then of course we wont be upgrading to your premier service.
July 25, 2017
Paid premium for this app and had a very similar experience to Mullica Beach (see below review). We have a very large inventory and unfortunately the sync is very buggy, our "match rate" on Facebook fluctuated tremendously and often fell off a cliff, costing us time and money. When the sync works, the ads are very cost effective. Unfortunately, email back and forth with the developer yielded very little - terrible support - and we were referred to Funnelboom, who almost immediately stopped answering emails. Incredibly unprofessional and incredibly frustrating. Shopify, please integrate dynamic ad support as a core function. Please!
July 24, 2017
Shocking product - support requests ignored. Loads products we have in shopify as not to be available in Facebook. Does not cater to any currency but USD. Don't bother
Aug. 4, 2016
it does NOT work and I keep getting errors. I followed their instructions and got the URL but Facebook kept saying the URL address is wrong. I emailed them a couple times and didn't get any response! DISAPPOINTED!