Flexify: Facebook Product Feed
Fine-tune your Facebook & Instagram setup
Rating
4.1
feedback
278
chart
#509
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March 9, 2024
Está com algum problema com os cookies não importa em qual computador eu tente abrir nunca consigo, se consigo funcionar por alguns minutos mas logo depois falha e não tem santo que faça dar certo. No mais o app é perfeito porém é necessário resolver essa questão.
Hi IMPERYTUS, Thanks for letting us know about the session issue! We've identified the culprit (session token expiry) and implemented a fix. If you experience any further issues, please let me know. [email protected]
Oct. 23, 2023
Paid for the syncing to FB service for years from these guys. Shopify made it a free option. Flexify stopped syncing. They didnt notify me as per my settings. They wouldnt answer support emails. Poor actions
Hey, Dominik here, Founder and CEO of Flexify. We believe that your problem is caused by a misconfiguration that happened when your meta product catalog was first set up – which was not done via Flexify. Why the issue popped up now, years later: Meta suddenly started enforcing correct username/password settings on data sources. They now reject feeds with inapplicable username/password settings. You should have gotten an email from Meta/Facebook notifying you about the issue. Unfortunately, there is nothing we can do on our end. We can neither prevent, detect, nor fix the issue for you. But we have tried to reach you several times with instructions on how to resolve the situation. All feeds have been and are being generated without disruption. Know that we want to assist you in any way we can. Just reply to any of the messages we sent you and we will jump right on it.
Oct. 25, 2023
The customer service of the agent named "Aby" was horrible. This guy didn't comprehend my inquiry but insisted that it was me who didn't understand it. Also, his attitude was very rude. He literally said, "We are unable to provide comprehensive education on our app's specifics." How dare he say he can't provide "education" to me? Definitely a low I.Q. individual.
Dominik here, Founder and CEO. This is an interesting case for me. I reviewed every one of the many emails that were sent. My response to you: I'm absolutely shocked and appalled by the content of your messages that I read in our helpdesk. I'm exceptionally proud of how Aby handled this situation, especially in the face of all the abusive and explicit language that you directed at her. To be honest, when I look at the incoherent stream of slurs you've written there, I'm genuinely surprised that you managed to construct complete sentences for the sake of this review. You used only minor personal insults and refrained from resorting to profanity. So, kudos, I guess. For other readers: I see how, without context, the sentence "we are unable to provide comprehensive education on our app's specifics" can appear poorly worded. However, within the context of those messages, this sentence is a remarkable testament to Aby's self-control and her commitment to nonviolent communication. We always provide assistance. Even in cases where it's only loosely connected to our service, we go out of our way to help. Our mission is to provide you with tools that have the same power as super-expensive professional agency tools, but without the fluff and at a fraction of the cost. But this means things can get complicated and frustrating at times – there might be new concepts to learn and processes to apply. It's a natural part of stepping up the game. Fear not, we are here to help – you just have to let us ;-)
March 3, 2023
Bom dia Minha nota seria 0 péssimo Este aplicativo não é possível a tradução em português o que dificulta,
Hi Loja Vizara, Thanks for your message. Although our app is not available in Portuguese, we are happy to help with any questions or issues. Email me directly at [email protected] if you need assistance, please.
Feb. 3, 2023
I didn't know how to use this app and create a catalog on the Facebook business manager, so I asked for help and sent them an email, but didn't get any response, unfortunately, my subscription is about to expire, so I had to delete this app :(
Hi there, Unfortunately, it seems that our attempts to reach out to you have been unsuccessful as your email address does not seem to be working. I would like to extend an invitation for you to reach out to me at [email protected] so that I can assist you in any way possible.
May 10, 2022
I am a business owner runnign ads on facebook. IF there is an issue with yoru commerce and catalog and you need help, flexify - only does email support and its one liner responses wasted days and still not resolved issue. NO ONE HAS TIME FOR THIS TYPE OF SUPPORT!!! Fix your support system - If you are runnign ads you will have issue with differnt catalog one shopify creates and this catalog flexify creates multiple errors and then then flexify will either drop a bomb on allthese things you need to do which you have noooo clue bc again im a business owner who has time to figure this #### out!!! get it together! They wont call you, wont do screen share with you, wont get on chat with you, theres no way you guys can communicate because they are not in teh same time zone as me (USA) and they i dont know. imagine that! i will change review rating when i get this fixed!!!
Hi Vege Label, This is Daniel from Flexify. Sorry to hear you are having trouble. I hope we were able to help you in the meantime. Please do not hesitate to reach out if you have any further questions! [email protected]
Oct. 20, 2021
I'm very upset with the customer support. With more complicated Shopify stores they cannot help very much as they continue to give generic advise that does not even apply to our catalog.
Hi 2020AVE, This is Daniel from Flexify. Sorry to hear you are having trouble. I hope we were able to help you in the meantime. Please do not hesitate to reach out if you have any further questions! [email protected]
April 21, 2021
so frustrating!!! Each time I try and reach out I get a copy and paste answer. Somehow facebook merged an old store with my new store and I got this app to replace my product feed. Now I have to manually go in and redo all of the categories for the THIRD time. Facebook has rejected my products and my ads are suffering for it. I purchased this so I wouldn't have to go through all of my products one by one, and now I have to do it anyway. Even after creating the file in Flexify all of my old products are still in my feed, even though i chose to REPLACE my feed. What a mess!! And right before Mothers Day. SMH
Hi Olive Branch Farmhouse, This is Daniel from Flexify. Sorry to hear you are having trouble. I hope I was able to help you in the meantime. Please do not hesitate to reach out if you have any further questions! [email protected]
Oct. 7, 2020
The issue I am facing in-app is that I am able to use my First feed of the Single collection but when I want to use my 2nd collection The first feed which I have created it also changed. Kindly help me out regarding this issue
Using app
Almost 3 years
Total reviews
1
Average rating
1.0
Hi RHIZMALL.PK Regarding your question, by default Flexify either exports all products or a single collection. Please use segments to export multiple collections. Any further questions please just reach out and stay safe!
Feb. 21, 2020
NOT RESPONSIVE AT ALL. Had an urgent issue with our product feed and they did not even bother replying! It has already been 2 days!
Jan. 8, 2020
I already had a connection with my Facebook store, but I wanted to improve it. By installing this application, my Facebook store was completely destroyed.
Hi Altmazon, This is Daniel from Flexify. Sorry to hear you are having trouble. Please do not hesitate to reach out for help @[email protected]
Oct. 26, 2019
Always gives a time-out error. It says free up to 1000 products but gives error after 500 products...
Hi there, This is Daniel from Flexify. Sorry to hear you're having trouble. The free version of the app is limited to 1,000 Shopify products including ALL variants. You currently have over 1,200 items in your feed. Please do not hesitate to contact me through support if you have any further questions: [email protected]
Oct. 22, 2019
2nd time around installing it, PRO version. The feed that generates has more problems reported than the actual free version from Facebook Marketing. No one helps me. Might delete soon unless it gets resolved.
Good evening, Unfortunately we haven't been contacted by you yet. Please do not hesitate to email me @[email protected] so I can help you
Aug. 10, 2019
Your app is not working! Check your data feed file is available at the URL you provided, then add the URL again. You can check by opening a new tab and pasting the URL to see if the file downloads.
Hi Juri Elle, This is Daniel from Flexify. Sorry to hear you are having trouble. This sounds like a common configuration error that can easily be fixed. However only you can do it from your side since it has nothing to do with our app. Please do not hesitate to reach out for help @[email protected]
June 21, 2019
rss链接经常打不开，导致FB后台自动更新失败，无法细分collection,当产品为同一个产品时，会把不同尺码分成好多个产品上传，导致商品目录里的产品都重复了，差评差评差评差评差评差评差评差评差评差评
June 13, 2019
Created a feed within a 'shopify business manager' making it impossible for us to connect the pixel. Although the feed it generated seemed ok it was un-usable due to this weird creation in another business manager. Poor customer service to rectify so had to delete the app and use another one.
Hi there, Our app does never touch your Facebook business manager account or your theme/pixel code. We made that technically impossible! I think you are confusing us with Shopify's Facebook Sales Channel, which indeed adds a catalog to your Facebook business manager. Please reach out to us again and we'll try to clear up any confusion around that. But in short: 1) Ignore the catalog that Shopify's Facebook Sales Channel creates and 2) set up a fresh catalog with the flexify feed as a data source and 3) connect that catalog to your FB pixel. Hope that helps, Dominik
May 6, 2019
I tried the free plan and it is useless, don't use it ever because you will get zero results, since they don't help customers with free plan then I didn't try any other plan, because it doesn't make sense if you offer a free plan just to let people buy the paid one, i tried AWESOME FACEBOOK FEED, it is paid app and it helped me a lot and i recommend it, from my experience I don't recommend Flexify
March 25, 2019
Hate it! Didnt update properly. Contacted Customer service which was via email not chat so im not able to know when customer service is on. Checked the help area there are no examples. Completely new to this and disgusted by the lack of help. So i went and check youtube for help..there isnt even a youtube guide created by this app. FED UP!
Hi Storeopoly, This is Daniel from Flexify. Sorry to hear you are having trouble. I hope I was able to help you in the meantime. Please do not hesitate to reach out if you have any further questions! [email protected]
Feb. 25, 2019
Been trying to get some support for weeks now but noone bothered to reply even when we switched to the paid subscription.
Hi azneo, the messages I sent you were not delivered because your email provider returned the message “inbox full". Any questions please do not hesitate to contact me: [email protected]
Feb. 6, 2019
I know that the application is good, but in my case it never worked and I did not receive good support.
Hi Relojes Mayoreo México, you might want to reach out to the people who set up your domain. The redirect might happen before it even reaches Shopify. Sorry not be of more help but this really is beyond the scope of the app and I cannot really debug it from here. Any further questions please just reach out! Daniel