Flexify: Facebook Product Feed for Shopify

Flexify: Facebook Product Feed

Fine-tune your Facebook & Instagram setup

Rating

4.0

feedback

272

Reviews

chart

#725

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    1%
  • Less than a day
    2%
  • Less than a month
    14%
  • Less than a year
    40%
  • More than a year
    43%

Reviews Summary

The reviews for the Shopify App are a mix of positive and negative feedback. On the positive side, many users appreciate the app's functionality and ease of use. They find it helpful for generating Facebook catalogue feeds and syncing products with social media platforms. The customer support team is also highly praised for their responsiveness and willingness to help. However, there are some negative reviews regarding poor customer support, especially in more complicated situations. Some users also experienced issues with the app not working properly or syncing with Facebook. Overall, the app seems to be useful for many merchants, but there are areas where improvements can be made.

Rating Breakdown

  • 5
    70% (191 ratings)
  • 4
    8% (21 ratings)
  • 3
    2% (6 ratings)
  • 2
    3% (8 ratings)
  • 1
    17% (46 ratings)

All reviews

5 / 5 Share

Jan. 8, 2024

The app works fine for what it is intended for. Their team went above and beyond to help me arrive to a solution that their app was not meant / designed for. More than the app, grateful for their support and time!

Using app

Almost 6 years

Total reviews

5

Average rating

4.4

5 / 5 Share

Nov. 21, 2023

Nice app for generating a Facebook catalogue feed. Mr. Aby answered fast and correct!

Store

VEGEA

Using app

Almost 2 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 3, 2023

Probably the best app for generating a Facebook catalogue feed. Easy to understand and it even has a quality check. Moreover, it's free!

Using app

10 months

Total reviews

9

Average rating

5.0

1 / 5 Share

Oct. 23, 2023

Paid for the syncing to FB service for years from these guys. Shopify made it a free option. Flexify stopped syncing. They didnt notify me as per my settings. They wouldnt answer support emails. Poor actions

Store

HOSS

Using app

Almost 3 years

Total reviews

1

Average rating

1.0

Developer Reply

Hey, Dominik here, Founder and CEO of Flexify. We believe that your problem is caused by a misconfiguration that happened when your meta product catalog was first set up – which was not done via Flexify. Why the issue popped up now, years later: Meta suddenly started enforcing correct username/password settings on data sources. They now reject feeds with inapplicable username/password settings. You should have gotten an email from Meta/Facebook notifying you about the issue. Unfortunately, there is nothing we can do on our end. We can neither prevent, detect, nor fix the issue for you. But we have tried to reach you several times with instructions on how to resolve the situation. All feeds have been and are being generated without disruption. Know that we want to assist you in any way we can. Just reply to any of the messages we sent you and we will jump right on it.

1 / 5 Share

Oct. 25, 2023

The customer service of the agent named "Aby" was horrible. This guy didn't comprehend my inquiry but insisted that it was me who didn't understand it. Also, his attitude was very rude. He literally said, "We are unable to provide comprehensive education on our app's specifics." How dare he say he can't provide "education" to me? Definitely a low I.Q. individual.

Using app

About 2 months

Total reviews

13

Average rating

2.8

Developer Reply

Dominik here, Founder and CEO. This is an interesting case for me. I reviewed every one of the many emails that were sent. My response to you: I'm absolutely shocked and appalled by the content of your messages that I read in our helpdesk. I'm exceptionally proud of how Aby handled this situation, especially in the face of all the abusive and explicit language that you directed at her. To be honest, when I look at the incoherent stream of slurs you've written there, I'm genuinely surprised that you managed to construct complete sentences for the sake of this review. You used only minor personal insults and refrained from resorting to profanity. So, kudos, I guess. For other readers: I see how, without context, the sentence "we are unable to provide comprehensive education on our app's specifics" can appear poorly worded. However, within the context of those messages, this sentence is a remarkable testament to Aby's self-control and her commitment to nonviolent communication. We always provide assistance. Even in cases where it's only loosely connected to our service, we go out of our way to help. Our mission is to provide you with tools that have the same power as super-expensive professional agency tools, but without the fluff and at a fraction of the cost. But this means things can get complicated and frustrating at times – there might be new concepts to learn and processes to apply. It's a natural part of stepping up the game. Fear not, we are here to help – you just have to let us ;-)

All reviews

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