HOSS review for Flexify: Facebook Product Feed
Oct. 23, 2023
Paid for the syncing to FB service for years from these guys. Shopify made it a free option. Flexify stopped syncing. They didnt notify me as per my settings. They wouldnt answer support emails. Poor actions
Hey, Dominik here, Founder and CEO of Flexify. We believe that your problem is caused by a misconfiguration that happened when your meta product catalog was first set up – which was not done via Flexify. Why the issue popped up now, years later: Meta suddenly started enforcing correct username/password settings on data sources. They now reject feeds with inapplicable username/password settings. You should have gotten an email from Meta/Facebook notifying you about the issue. Unfortunately, there is nothing we can do on our end. We can neither prevent, detect, nor fix the issue for you. But we have tried to reach you several times with instructions on how to resolve the situation. All feeds have been and are being generated without disruption. Know that we want to assist you in any way we can. Just reply to any of the messages we sent you and we will jump right on it.
