GREAT DOG CO. review for Facebook & Instagram

I have to really wonder what genius decided to roll this out during the busiest shopping time of the year. My facebook worked just find and now I'm forced to load yet another app to weigh down my store and it doesn't work. When contacting shopify support the support people have the audacity to tell me they provide limited support. IT"S your app. If you don't provide support, who does? It's really outrageous. If I could give this app a zero I would.