Facebook & Instagram
Seamlessly manage your Facebook and Instagram presence
Rating
3.4
feedback
3,807
chart
#463
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
6%
-
Less than a day
6%
-
Less than a month
18%
-
Less than a year
37%
-
More than a year
33%
Reviews Summary
The reviews for the Shopify Facebook & Instagram App are mixed, with both positive and negative feedback from users. Positive aspects include the app's ability to connect Shopify products to Facebook and Instagram, making it easy to reach new customers and promote products. Users appreciate the advertising tools and the simplicity of connecting with their audience through posts, stories, and messages. However, negative themes include difficulties in installation and connection, lack of clear guidance and support, billing issues, and concerns about data security and fraudulent activities. Users have reported frustration with the app's functionality, including problems with syncing catalogs, unclear permissions, and issues with reinstalling the app.
Highlights
Review RSS Feed
All reviews
May 30, 2026
May 17, 2026
Müll funktioniert nicht, stunden an stunden, Zeitverschwendung. tiktok macht das besser
May 17, 2026
Facebook & Instagram App — Meta Shop not functional for EU-based businesses (missing in-app warning) I am writing to report a significant issue affecting EU-based Shopify merchants using the Facebook & Instagram app. When an EU-based store sets up the Meta Shop through the Shopify app, the setup process completes successfully and product tagging on Instagram becomes available. However, the Meta Shop storefront itself is inaccessible to visitors due to conflicts between Meta's Shop logic and EU regulations (likely related to the Digital Markets Act). Customers who click the "View Shop" banner on tagged Instagram posts are directed to a "Content Not Available" page. This creates a serious trust issue for merchants, as potential customers see an error message when attempting to view their shop. Furthermore, the "View Shop" banner cannot be removed or hidden. After consulting with Meta's support team, I was informed that EU-based businesses are currently unable to operate a functional Meta Shop storefront. This appears to be a known limitation, yet there is no warning or notice within the Shopify Facebook & Instagram app to inform EU merchants of this before they invest time in the setup process. My request: Please add a clear, prominent warning within the Facebook & Instagram app for EU-based stores, advising them that the Meta Shop storefront feature is not currently functional due to regulatory constraints. This would save EU merchants significant time and prevent damage to their brand credibility. I spent approximately two days troubleshooting this issue before receiving clarification from Meta's support team. I believe many other EU merchants are facing the same problem. Thank you for your attention to this matter.
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more