Facebook & Instagram
The official app from Meta. Sell on Facebook and Instagram.
Rating
4.2
feedback
7,101
chart
#145
All reviews
Rating Breakdown
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Oct. 5, 2024
Produits de qualité, excellent service client, livraison rapide. Très satisfait.
Sept. 20, 2024
This requires a higher level of technical savvy than your standard skill set. I found it incredibly challenging and confusing to navigate. If you are not planning to run ads then it shouldn't be an issue. I have had multiple different issues getting set up with META ads through this channel, as well as getting the shop approved within FB. The most frustrating piece has been lack of clarity and support. I have contacted support more than I would like to admit, spent hours on calls over the past couple weeks, and the issues are still there. It's unbelievable really. All of the support team members have been very courteous and kind, they are doing what they have been trained to do. There is a larger structural issue here though. For some reason they allow ease of access to general support but make it quite challenging to directly access support for Ads. In my experience, I found a considerable amount of gatekeeping / stalling to access this level of support. I had to restart and go back through general support each time. Blah blah blah. I really dislike having to report negativity like this but these are the facts. Overall, very challenging. If you are not a Dev or super tech savvy, I recommend hiring a Dev. to get you up and running. Not kidding.
Sept. 20, 2024
Honestly when it works it is nice, but every time I add a new physical — not digital — product it will not automatically sync, then I am forced to reach out to support and talk for multiple days trying so many different things just to get a new product synced. It is a nightmare and delays selling products for myself. A product will randomly sync like 3 weeks later. There is no refresh button for synching or anything simple. I would not suggest it.
Sept. 20, 2024
Eu as vezes nao concordo que o meu produto esta entre as politcas do facebook e derepenrte ele bloqueia.
Sept. 17, 2024
Minha conta de anúncios foi bloqueada no primeiro anúncio, e eu não consigo mudar as páginas do face e do instagram e por um novo pixel para dar continuidade no tráfego pago.. É muito dificil, mas vamos tentar mais um pouco.
Sept. 12, 2024
Sept. 9, 2024
to much hustle pls make it easier otherwise u loose all customers will switch to tictok ad
Aug. 26, 2024
I am so confused! First finding where to create and optimize my shop was almost impossible. Second, the sample pictures show the highest price of my items. I have different prices depending on what size t-shirt is ordered. It shows the highest price instead of the lowest. I'm not tech savvy and really trying hard to figure all this out. Very fustrated.
Aug. 26, 2024
Not very intuitive for sellers. Not connecting well from Shopify or Vendoo and other platforms I need FB and Insta to connect to. I never know what my shops look like and if they are connected to my collections on Shopify from one minute to the next. Shop editor is so far not easy and not user friendly. I had an issue also connect my payment method and the IT team has been working on it for going on 3 weeks now and I don't hear anything back from them unless I reach out. I paid for ads for two weeks and that is hindering me from any gains i've made with those. Has been terrible as a seller so far.